Advertisement
Customer support
Dedicated service
Massey Ferguson is a truly global
brand with machines operating all
and dynamic
over the world, and behind every
Massey Ferguson machine is the
support
powerful after sales support of
AGCO's Customer Support
organisation.
Industry benchmarking shows that
AGCO offers customers world-class
parts and service support, and this
is never truer than in support of our
harvest machinery both in and
out of season.
In season excellence
The Harvest Support Programme is
designed to be extremely dynamic and
able to adapt immediately to changing
conditions. Each harvest experience in
every country is used to continuously
enhance the comprehensive service.
Key elements include:
• A dedicated harvest parts warehouse
• 24/7 AGCO Parts warehouse and
• Dealer direct access to on-line parts
• Exceptional services such as
• Specialist technicians with expert
18
• Local dealer commitment to the
highest levels of service by operating
'out of hours' parts and
service support.
Year round distinction
Naturally we recognise that supporting
our harvest equipment goes beyond
the harvest period.
All Massey Ferguson machinery
benefits from year round focus in the
form of both the exceptional standards
provided by AGCO Parts as well as
specific servicing packages:
• Industry-leading parts supply
through AGCO Parts' state-of-the-art
warehousing and logistics.
• Genuine parts from AGCO Parts, the
only genuine supplier, guaranteeing
the right fit, first time, every time.
• Well-qualified parts specialists and
highly-trained service technicians
providing dedicated service support
guaranteeing superb parts supply
and technical solutions.
and availability, and enabling a direct
• After sales solutions for all ages of
and rapid logistical response.
machinery for maximum uptime in
every situation.
Customer Service facilities for
• Specific focus on preventative
MF European combine markets.
maintenance through comprehensive
pre- and post-season health checks.
ordering 24/7 with full visibility
• Long term reliability from affordable
of parts availability throughout
servicing and maintenance packages.
the European warehouse
network round-the-clock.
After sales support from AGCO
Customer Support is about providing
late cut-offs, special transport,
the best solution to our customers'
'Eurodirect' deliveries throughout
needs through world-class parts and
Europe direct to MF dealers and
service; providing the local service
customers, and collection services.
to the global brand.
product knowledge supporting
local markets.
01
02
04
05
03
06
19
Advertisement
