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Why can't I turn on the device?
Please make sure that the device has sufficient
power, and that the battery is secured in the
device.
Plug the device to an outlet using the travel
charger. Check whether the LED light on the
device has lighted up, and then press the
power key on the device to turn on the device.
Why does the screen freezes and does not
respond to my commands or input?
Reboot the system to free up memory. The
system shall operate more efficiently.
If the system still lags after rebooting, you will
need to clean boot the device. To clean boot,
press Flag key, OK key and the power key at
the same time for about 3 seconds and then
release. Your device will reset to factory
defaults and reboot.
Note:
When you perform a clean boot on this
device, all your personalized settings,
information, and programs installed will
be removed. The system will reset to
factory defaults.
Why can't my device make any sound
alerts?
Tap on the speaker icon on the top right corner
of the screen, and then adjust the alert or ring
volume.
You could also use the volume key on the left
side of the device to adjust volume.
Why would the screen darkens
automatically?
13 FAQ
This is a power saving mechanism. You can
change this setting in Start > Settings >
System tab >Backlight> Battery Power tab &
External Power tab.
When I open a file or a program, a
"Insufficient Memory" message pops up.
The device memory is shared by both storage
and programs. You can follow the steps below
to free up some memory.
Remove some of the rarely used programs you
installed.
Remove rarely used files.
Why doesn't the screen respond accurately
to my stylus taps?
Select Start >Settings>System
tab>Screen>General tab. Select "Align
Screen" to align the screen.
Why does the device launch wrong
programs or ignore my command when I
press a device key?
Select Start>Settings>Personal tab>Buttons
and check whether the programs assigned to
each key is correct. You can change these key
assignments by preference.
My device can't form a successful
connection with ActiveSync.
Please make sure you have installed
ActiveSync on your computer. You can find
ActiveSync in the installation CD, or you can
download the latest version from Microsoft's
website.
Please make sure you have connected the
device to the computer by plugging in the USB
cable to both the device and the computer.
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