Troubleshooting Cable Interface Line Cards; Other Troubleshooting Information Websites - Cisco 7246 - uBR Router Hardware Installation Manual

Chapter 6 Troubleshooting

Troubleshooting Cable Interface Line Cards

Check the following to help isolate a problem with the cable interface line cards:
Verify that all cable interface card enabled LEDs are on.
Step 1
a.
Check to see if all cable interface card enabled LEDs are off.
Step 2
a.
b.
Check to see if any cable interface card enabled LEDs are off.
Step 3
a.
b.
c.
Step 4 If the enabled LED remains off, the system detected a processor hardware failure. This LED should be
on in normal operation. Contact Cisco TAC for instructions.

Other Troubleshooting Information Websites

These websites are provided to help you find the most current troubleshooting information:
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OL-5421-03
If yes, the system is operational.
If yes, verify that you are running a version of Cisco IOS software that supports the cable interface
cards you are using.
For the latest Cisco IOS software release information, refer to the Cisco uBR7200 series release
notes, at the following URL:
http://www.cisco.com/en/US/products/hw/cable/ps2217/prod_release_notes_list.html
For the latest information on supported features, refer to the Cisco uBR7200 series software features
guide at the following URL:
http://www.cisco.com/en/US/products/hw/cable/ps2217/products_feature_guides_list.html
If the Cisco IOS software is correct, contact Cisco TAC for instructions.
If the enabled LED on an individual cable interface line card is off, check to see if the cable interface
line card has pulled away from the midplane.
Reseat the cable interface line card in its slot. (You do not have to turn off the system power when
removing or replacing cable interface line cards.)
After the system reinitializes the interfaces, the enabled LED on the cable interface line card should
come on.
Search the Cisco TAC assistance website, at the following URL:
http://www.cisco.com/en/US/support/index.html
Search cable products field notices at the following URL:
http://www.cisco.com/en/US/support/tsd_products_field_notice_summary.html
Find router and Cisco IOS architecture technical tips at the following URL:
http://www.cisco.com/en/US/products/hw/routers/ps341/prod_tech_notes_list.html
If your system is still not responding, find help at the following URL:
http://www.cisco.com/en/US/products/hw/routers/ps359/products_tech_note09186a0080106fd7.sh
tml
Cisco uBR7200 Series Universal Broadband Router Hardware Installation Guide
Processor Subsystem
6-9