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OBSERVED PROBLEM
White powder residue forming
within burner box or on adja-
cent walls or furniture
Remote does not function
Heater produces a clicking/tick-
ing noise just after burner is lit
or shut off
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor's phone.
Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM
Heater produces unwanted
odors
Heater shuts off in use (ODS
operates)
Gas odor even when control
knob is in OFF position
Gas odor during combustion
113084-01A
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. When heated, vapors from fur-
niture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Battery
power is low
1. Metal expanding while heating
or contracting while cooling
POSSIBLE CAUSE
1. Heater burning vapors from
paint, hair spray, glues, cleaners,
chemicals, new carpet, etc. (See
IMPORTANT statement above)
2. Gas leak. See Warning
statement at top of page
1. Not enough fresh air is
available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning
statement at top of page
2. Control valve defective
1. Foreign matter between con-
trol valve and burner
2.
GAS LEAK.
SEE WARNING
STATEMENT AT TOP
OF PAGE
www.desatech.com
REMEDY
1. Turn heater off when using
furniture polish, wax, carpet
cleaners, or similar products
1. Replace 9-volt batteries in re-
ceiver and hand-held remote
control
1. This is common with most heat-
ers. If noise is excessive, con-
tact qualified service person
REMEDY
1. Open window and ventilate
room. Stop using odor caus-
ing products while heater is
running
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, pages 13 and 14)
1. Open window and/or door for
ventilation
2. Contact local propane/LP or
natural gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 18)
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, pages 13 and 14)
2. Replace control valve
1. Take apart gas tubing and re-
move foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, pages 13 and 14)
21
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