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TROUBLESHOOTING
Note: For additional help, visit DESA
Heating Products' technical service web
site at www.desatech.com.
Note: All troubleshooting items are listed in
order of operation.
OBSERVED PROBLEM
When ignitor button is pressed, there is no
spark at ODS/pilot
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
ODS/pilot lights but flame goes out when
control knob is released
Burner does not light after ODS/pilot is lit
For more information, visit www.desatech.com
For more information, visit www.desatech.com
111162-01A
WARNING: Turn off heater
and let cool before servicing. Only
a qualified service person should
service and repair heater.
POSSIBLE CAUSE
1. Ignitor electrode not connected to ig-
nitor cable
2. Ignitor cable pinched or wet
3. Broken ignitor cable
4. Bad piezo ignitor
5. Ignitor electrode broken
6. Ignitor electrode positioned wrong
1. Gas supply turned off or equipment
shutoff valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. ODS/pilot is clogged
6. Gas regulator setting is not correct
7. Depleted gas supply (propane/LP only)
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Equipment shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple to cool, caus-
ing pilot flame to go out. This problem could
be caused by one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at con-
trol valve
6. Thermocouple damaged
7. Control valve damaged
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Burner orifice diameter is too small
4. Thermopile leads disconnected or im-
properly connected
5. Burners will not come on in remote position
TROUBLESHOOTING
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Replace ignitor cable
4. Replace piezo ignitor
5. Replace pilot assembly
6. Replace pilot assembly
1. Turn on gas supply or open equipment
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob. Re-
peat igniting operation until air is removed
5. Clean ODS/pilot (see Cleaning and
Maintenance, page 18) or replace ODS/
pilot assembly
6. Replace gas control
7. Contact local propane/LP gas company
1. Press in control knob fully
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Fully open equipment shutoff valve
4. A) Contact local propane/LP or natural
gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 18) or replace ODS/
pilot assembly
5. Hand tighten until snug, then tighten
1/4 turn more
6. Replace pilot assembly
7. Replace control valve
1. Clean burner (see Cleaning and Mainte-
nance, page 18) or replace burner orifice
2. Contact local propane/LP or natural gas
company
3. Replace burner orifice
4. Reconnect leads (see Wiring Diagram,
page 32)
5. Replace battery in transmitter and hand-
held remote
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