Your; Troubleshooting - Bose 33975 Owner's Manual

Troubleshooting

Problem
System does not function •
No sound
Poor sound quality
Remote control is incon-
sistent or does not work
AM reception is weak
FM reception is weak
I cannot receive one or
more DIGITAL RADIO
stations in my area
I cannot access
secondary services
"UNAVAILABLE" is
displayed when listening
to DIGITAL RADIO
"OFF AIR" is displayed
when listening to DIGITAL
RADIO
Display alternates
between "LOW SIGNAL"
and the station name
CD does not play
M
AINTAINING
What to do
Make sure the power cord is fully plugged into an operating electrical outlet.
• Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this will reset
the system.
• Tap the touch pad on the top of the system to see if the system turns on (page 8).
• Turn the volume up.
.
• Press Mute
• Eject the CD and reload it.
• Press AUX to listen to an external source connected to the AUX IN input.
• Make sure the external source is turned on and the volume on the external source is turned up.
• Disconnect headphones from the system (connecting headphones mutes the speakers).
• If listening to an AM or FM source, try turning the Talk Radio mode on or off (page 10).
• If listening to an AUX source, make sure you are using a stereo cable and that it is fully inserted.
• If listening to a DIGITAL RADIO source, please refer to the proper antenna placement instructions on
page 18.
• Operate the remote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Replace the remote control battery.
• Check for interference from fluorescent room lighting, sunlight, or dust or dirt on lens.
• Try the unit in a different location.
• Adjust the internal antenna by rotating the unit slightly one way and then the other.
• Move the unit farther from a TV, refrigerator, halogen lamps, dimmer switches, or other electronic
equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The power cord acts as an FM antenna. See "Con-
necting to power" on page 6.
• See "Installing an external antenna for FM radio" on page 18.
• Extend the power cord as much as possible. The power cord acts as an antenna. See "Connecting
to power" on page 6.
• Connect the external antenna included with your system. See "Installing an external antenna for
DIGITAL RADIO" on page 18.
• Press and hold Mute to re-scan for available stations (page 12). Then press Preset 3.
• Tune to check for previously missing stations.
• If secondary services are available for the currently selected primary DIGITAL RADIO station, the
secondary service information is displayed after the primary DIGITAL RADIO station information.
• See "Primary stations and secondary services" on page 11.
• The broadcaster may have taken the primary DIGITAL RADIO station you are tuned to off-air, or the
signal strength has dropped to zero.
• Wait until the station resumes broadcasting, or tune to a new station.
• The broadcaster may have taken the secondary service you are tuned to off-air, or the signal
strength has dropped to zero. "OFF AIR" is displayed for 2 seconds, then the radio tunes to the pri-
mary DIGITAL RADIO station.
• If the radio does not tune to the primary DIGITAL RADIO station, then that primary DIGITAL RADIO
station has gone off-air, or the signal strength has dropped to zero.
• You may have tuned to a primary DIGITAL RADIO station or secondary service that has a low signal.
• To increase signal strength, make sure the power cord is fully extended. See "Connecting to power"
on page 6.
• If straightening the power cord does not improve reception, connect an external antenna. See
"Installing an external antenna for DIGITAL RADIO" on page 18.
• Check that the CD source is selected or press CD. The CD icon should appear on the display.
• Check that the CD was loaded label-side up.
• Check that the disc surface is clean, If not, try cleaning it.
• Check that an audio CD was loaded, not a DVD.
• Try another disc.
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