Support For Old And Discontinued Versions; Keeping Your Subscription Current - Symantec 10024200 - 50PK SYM ANTIVIRUS 8.0 User Manual

28 Service and support solutions

Support for old and discontinued versions

Support for old and discontinued
versions

Keeping your subscription current

If you cannot access phone support by using One Click
Support, then you can access our phone support options
by pointing your Web browser to the following address:
www.symantec.com/techsupp/
Under the Home & Home Office section, select your
product. Then, from the list of options, choose the item
that best describes your issue. If you have a question or
problem that you still cannot resolve on the support Web
site by yourself, click Contact Us link for additional phone
support information.
Symantec shall provide complimentary support and pay
for support in accordance with the most current consumer
support policy of Symantec. You can find the current
Symantec consumer support policies on our Web site at:
www.symantec.com/techsupp/support_policy.html
When Symantec announces that a product will no longer
be marketed or sold, technical support is discontinued six
months after the termination announcement.
Technical support for discontinuing products and old
versions is subject to the most current consumer support
policy of Symantec. You can find the current Symantec
consumer support policies on our Web site at:
www.symantec.com/techsupp/support_policy.html
Subscription period lengths vary by Symantec product. To
maintain uninterrupted protection, you must keep your
subscription up to date. If you do not renew your
subscription, you will be unable to obtain updates of any
kind and the software will no longer function.