Responding To Emergencies; If Your Product Won't Install - Symantec 10024200 - 50PK SYM ANTIVIRUS 8.0 User Manual

Responding to
emergencies

If your product won't install

This chapter includes the following topics:
If your product won't install
1
If you suspect that your computer is infected with a
1
virus
The Pre-Install Scan checks your computer for risks that
may prevent successful installation. If you do not run the
Pre-Install Scan, your installation may fail. If this occurs,
you must begin installation again and run the Pre-Install
Scan as directed.
After you delete the temporary files, you should begin the
installation again and run the Symantec Pre-Install Scan
to be sure that you have resolved the problem.
After you run the Pre-Install Scan, you should delete any
installation files that are left behind from your initial
installation attempt.
To delete remaining installation files
1 On the Windows taskbar, click Start > Run.
2 In the Run dialog box, type
3 Click OK.
4 With the temp folder open, on the Edit menu, click
Select All.
3
%TEMP%