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TECHNICAL
SERVICE
SPECIFICATIONS
SERVICE
HINTS
REPLACEMENT
PARTS
103309
You may have further questions about installation, operation, or troubleshooting.
If so, contact DESA International's Technical Service Department at
1-800-DESA LOG (1-800-337-2564).
Standard
Oak Log
18" Variable
Manually-
Controlled
Btu (Variable)
16,000/27,000
Type Gas
Natural Gas Only Natural Gas Only Natural Gas Only
Ignition
Piezo
Pressure Manifold
3.5" W.C.
Inlet Gas
Pressure (in. of water)
Maximum
10.5"
Minimum*
5"
* For input adjustment
Shipping Weight
27 lbs.
When gas pressure is too low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
When gas quality is bad
• pilot will not stay lit
• burners will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or gas quality is bad. If so, contact your
local natural gas supplier.
Note: Use only original replacement parts. This will protect your warranty cover-
age for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can't supply original replace-
ment part(s), call DESA International's Technical Service Department at
1-800-323-5190. When calling DESA International, have ready
• your name and address
• model number of your heater
• how heater was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defective part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can't supply original replace-
ment part(s), call DESA International's Parts Department at 1-800-972-7879 for
referral information. When calling DESA International, have ready
• model number of your heater
• the replacement part number
Standard
Premium
Oak Log
Oak and Birch
24" Variable
24" Variable
Manually-
Manually-
Controlled
Controlled
16,000/31,500
20,000/39,000
Piezo
Piezo
3.5" W.C.
3.5" W.C.
10.5"
10.5"
5"
5"
29 lbs.
30 lbs.
29
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