Solving Other Problems - Lexmark 12N0008 - C 910 Color LED Printer User Manual

Message
210 Staple Jam
Check Area H
alternates with
Clear Staple Job
From Finisher
Requested Env
Not Supported

Solving other problems

Symptom
Paper frequently
jams in the finisher.
The printer does not
print to the
requested output
bin.
The paper jam
message will not
clear.
36
Troubleshooting
Solution
This message indicates a staple jam has occurred inside the finisher. Open the stapler
door, remove the paper from accumulator area, and clear the staple jam.
For information on removing the paper from the accumulator, see "Accumulator area" on
page 51. For information on clearing the staple jam, see "Clearing staple jams" on
page 56.
This message indicates a request to print an envelope other than C5 or B5 was sent to
the printer with the finisher attached. The message displays for 5 seconds and then is
removed. The printer prints the information for the nonsupported envelope onto the print
media in tray 1.
Note: You receive this message if you are trying to print envelope sizes other than C5 or
B5 with the finisher attached to the printer. To print envelopes other than C5 or B5, see
"Printing envelopes" on page 38.
Cause
The finisher and printer are
misaligned.
The printer and finisher have
been moved.
You are trying to staple, hole
punch, or offset print jobs on
print media other than paper.
The finisher cables are not
connected properly.
Your printer driver and the
operator panel settings are
different.
You are trying to send a print
job to the wrong output bin.
The cover is not closed, the
finisher is not against the
printer, or there is paper
somewhere in the paper path.
Use the following table to find
solutions to other problems with the
optional finisher.
Solution
Properly align the finisher with the printer. Refer to
"Aligning the sides of the finisher" on page 13 and
"Aligning the top of the finisher" on page 15 for
instructions.
Restrict use of the finisher to plain paper. You cannot
hole punch transparencies, card stock, labels, or
envelopes.
Check the cable connections. Refer to "Attaching the
cables" on page 17 for instructions on connecting the
finisher to the printer.
Make sure your printer driver is set to direct the output
to the bin you want.
Printer settings selected from a software application or
driver override default settings selected from the
operator panel.
Card stock, transparencies, and hole punch jobs are
sent to bin 1. Stapled jobs are sent to bin 2.
Open and close the top cover and make sure the
finisher is locked onto the docking pins. Recheck the
finisher and printer for additional jams.