Using The Drive Unlock Utility - Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID User Manual

Note: Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring
the WD SmartWare software and disk image. (See "Password Protecting
the Drive" on page 22.)

Using the Drive Unlock Utility

To erase your external device when it is locked and you have forgotten or lost your
password:
1.
If you do not see a prompt to provide your password, then either:
• Click the drive image above the Drive is locked message on the Home screen to
display the Unlock your drive dialog:
• Start the Drive Unlock utility by either:
-
Using your computer's file management utility to open the WD Unlocker virtual
CD and double-clicking the unlock application file—either Unlock.exe or WD
Drive Unlock.exe, depending on the type and model of the external drive
-
Clicking Start > My Computer and double-clicking the WD Unlocker virtual
CD icon under Devices with Removable Storage
The unlock dialog that displays depends on the type and model of the external
device:
2. Make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock or Unlock Drive.
WD SMARTWARE SOFTWARE
MANAGING AND CUSTOMIZING THE DRIVE – 44
USER MANUAL