Plustek V1.4 User Manual page 41

Symptom Possible Solutions
During printing
only garbage
prints
Unable to find
scanner
The computer
mouse,
keyboard, or
floppy drive do not
work
Action Manager
does not pop-up
after selecting the
scanner
button
Cannot scan to
application
software
Purchase a shorter printer cable and try it.
Sometimes when information has to travel a long
distance it becomes distorted. Shortening the printer
cable can decrease the possibility of
information becoming damaged.
Check your computer
an EPP by entering computer
parallel port mode is set at ECP or SPP, change to
EPP. Save and exit BIOS and run Windows. Enter
the Scanner Utility and click the proper address and
EPP. Choose Verify Port. If your computer does not
support EPP, please purchase an EPP port.
Make sure the printer
connected to the rear of scanner.
Upgrade printer port, or controller card to an EPP
interface.
Enter BIOS and change the printer port to EPP and
its address to 278, or 378.
If the above steps do not solve your problem, add the
following statement to the SYSTEM.INI file below
the heading "[386Enh]:"
PORT_CHIPCONTROL=1
If you have a printer connected to the scanner, it can
cause the Action Manager access button not to work.
Disconnect printer cable from scanner and press
blue button.
Make sure Action Manager is open. To open Action
Manager, enter the Scanner Program Group and
click on the Action Manager icon.
Look at the Scanner Setup option inside of the
application and make sure the correct scanner is
chosen.
Check all connections and make sure they
secure and correct.
Appendix A
parallel port to see if it
BIOS. If the
power is on if it is
e
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