Cisco 7985G - IP Phone NTSC Video Administration Manual
  1. Manuals
  2. Brands
  3. Cisco Manuals
  4. IP Phone
  5. 7985G - IP Phone NTSC Video
  6. Administration manual

Cisco 7985G - IP Phone NTSC Video Administration Manual

Unified ip video phone
Hide thumbs Also See for 7985G - IP Phone NTSC Video:
Table of Contents

Advertisement

Quick Links

Cisco Unified IP Video Phone 7985G
Administration Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: OL-8726-02

Advertisement

Table of Contents
loading

Related Manuals for Cisco 7985G - IP Phone NTSC Video

Summary of Contents for Cisco 7985G - IP Phone NTSC Video

  • Page 1 Cisco Unified IP Video Phone 7985G Administration Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-8726-02...
  • Page 2 CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASISCCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.;...
  • Page 3 RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 4: Table Of Contents

    Understanding the Cisco Unified IP Video Phone 7985G Making a video phone call with best possible picture quality What Networking Protocols Are Used? What Features are Supported on the Cisco Unified IP Video Phone 7985G? Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...
  • Page 5 Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G 1-12 Preparing to Install the Cisco Unified IP Video Phone on Your Network C H A P T E R Understanding Interactions with Other Cisco Unified IP Telephony Products...
  • Page 6 Understanding the Cisco Unified IP Video Phone 7985G Components Network and Access Ports Handset Speakerphone Headset Using External Devices with Your Cisco Unified IP Video Phone Installing the Cisco Unified IP Video Phone Mounting the Handset Bracket Verifying the Phone Startup Process 3-10...
  • Page 7 PNG File Requirements for Custom Background Images Configuring a Background Image Viewing Model Information, Call Status, Current Settings, Default Settings, C H A P T E R and Call Statistics on the Cisco Unified IP Video Phone Model Information Screen Call Status Screen View Settings Screen...
  • Page 8 Troubleshooting and Maintenance C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Video Phone Does Not Go Through with Its Normal Startup Process Symptom: The Cisco Unified IP Video Phone Does Not Register with Cisco...
  • Page 9 Providing Information to Users Via a Website A P P E N D I X How Users Obtain Support for the Cisco Unified IP Video Phone How Users Access the Online Help System on the Phone How Users Get Copies of Cisco Unified IP Phone Manuals...
  • Page 10 Contents Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...

  • Page 11: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps that are required to properly set up the Cisco Unified IP Phone 7985G on the network. Because the tasks that are described are administration-level tasks, end-users of the phones do not perform them.

  • Page 12: Organization

    Organization The following table provides descriptions of contents of this manual: Chapter Description Chapter 1, “An Overview of the Cisco Unified IP Provides a conceptual overview and description of Video Phone” the Cisco Unified IP Phone Chapter 2, “Preparing to Install the Cisco Describes how the Cisco Unified IP Video Phone Unified IP Video Phone on Your Network”...

  • Page 13: Related Documentation

    Cisco IP Phone Index Provides reference information Related Documentation For more information about Cisco Unified IP Video Phones or Cisco Unified CallManager, refer to the following publications: Cisco Unified IP Video Phone Models 7985G Cisco Unified IP Video Phone 7985G Phone Guide •...

  • Page 14: Obtaining Documentation

    Preface Obtaining Documentation For information about design considerations and guidelines for implementing Cisco Unified IP Video Telephony refer to the document entitled "Cisco IP Video Telephony Solution Reference Network Design (SRND) for CallManager 4.0" at the following URL: http://www.cisco.com/warp/public/779/largeent/it/ese/srnd.html "...

  • Page 15: Ordering Documentation

    Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: Registered Cisco.com users (Cisco direct customers) can order Cisco product • documentation from the Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Nonregistered Cisco.com users can order documentation through a local •...

  • Page 16: Cisco Product Security Overview

    • • Register to receive security information from Cisco. A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt If you prefer to see advisories and notices as they are updated in real time, you...

  • Page 17: Obtaining Technical Assistance

    URL: http://www.cisco.com/techsupport Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do...

  • Page 18: Submitting A Service Request

    For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

  • Page 19: Definitions Of Service Request Severity

    Obtaining Additional Publications and Information Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations.

  • Page 20: Document Conventions

    You can access Packet magazine at this URL: http://www.cisco.com/packet iQ Magazine is the quarterly publication from Cisco Systems designed to • help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services.
  • Page 21 Means reader take note. Notes contain helpful suggestions or references to Note material not covered in the publication. Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...
  • Page 22 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Video Phone 7985G Administration Guide xxii OL-8726-02...
  • Page 23 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco Unified IP Video Phone 7985G Administration Guide xxiii OL-8726-02...
  • Page 24 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco Unified IP Video Phone 7985G Administration Guide xxiv OL-8726-02...
  • Page 25 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...
  • Page 26 Preface Document Conventions Cisco Unified IP Video Phone 7985G Administration Guide xxvi OL-8726-02...

  • Page 27: Chapter 1 An Overview Of The Cisco Unified Ip Video Phone

    The Cisco Unified IP Phone 7985G also provides a color screen, support for up to eight line or speed dial numbers, context-sensitive online help for buttons and feature, and a variety of other sophisticated functions.

  • Page 28: Understanding The Cisco Unified Ip Video Phone 7985G

    Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Caution Cisco Unified IP Phone may cause interference. For more information, refer to the manufacturer's documentation for the interfering device. Understanding the Cisco Unified IP Video...
  • Page 29 LCD monitor Your phone includes an integrated 8.4 inch LCD monitor. Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in place by magnets. Speaker Your phone includes a speaker that is located between the keypad and the screen.
  • Page 30 An Overview of the Cisco Unified IP Video Phone Understanding the Cisco Unified IP Video Phone 7985G Figure 1-2 shows the keypad of the Cisco Unified IP Video Phone 7985G. Figure 1-2 Cisco Unified IP Video Phone 7985G Keypad Line button Opens/closes the Line menu.
  • Page 31 Chapter 1 An Overview of the Cisco Unified IP Video Phone Understanding the Cisco Unified IP Video Phone 7985G Softkey buttons Activates features that are presented on the corresponding softkeys on the screen. Selfview Switches the video image from incoming to outgoing video.

  • Page 32: Making A Video Phone Call With Best Possible Picture Quality

    Ensure that the Cisco Unified IP Video Phone 7985G is being used in a well • lit space. This is important since low light conditions will affect the video frame rate of the camera resulting in a poor video quality, especially when the subject is moving.

  • Page 33: What Networking Protocols Are Used

    An Overview of the Cisco Unified IP Video Phone What Networking Protocols Are Used? Keep in mind that the video screen on the Cisco Unified IP Video Phone • 7985G has a higher resolution than the Cisco VT Advantage product. The screen resolution of the Cisco Unified IP Video Phone 7985G is 800X600.
  • Page 34 Chapter 1 An Overview of the Cisco Unified IP Video Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Cisco Discovery CDP, a device-discovery protocol, The Cisco Unified IP Phone uses...

  • Page 35: What Features Are Supported On The Cisco Unified Ip Video Phone 7985G

    What Features are Supported on the Cisco Unified IP Video Phone 7985G? The Cisco Unified IP Video Phone 7985G, a personal video phone, allows you to place video and telephone calls over the IP network. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

  • Page 36: Feature Overview

    Cisco Unified IP Video Phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone 7985G supports, see the “Telephony Features that are Available for the Phone”...

  • Page 37: Configuring Phone Features

    What Features are Supported on the Cisco Unified IP Video Phone 7985G? Configuring Phone Features You can modify certain settings for the Cisco Unified IP Video Phone 7985G from Cisco Unified CallManager Administration. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.

  • Page 38: Providing Users With Feature Information

    Chapter 1 An Overview of the Cisco Unified IP Video Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G For more information about configuring features and viewing statistics from the phone, see Chapter 4, “Configuring Settings on the Cisco Unified IP Video Phone,”...
  • Page 39 Chapter 1 An Overview of the Cisco Unified IP Video Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G Table 1-2 Cisco Unified IP Video Phone Installation and Configuration Checklist Required Task Purpose For More Information...
  • Page 40 Chapter 1 An Overview of the Cisco Unified IP Video Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G Table 1-2 Cisco Unified IP Video Phone Installation and Configuration Checklist (continued) Required Task Purpose...
  • Page 41 Chapter 1 An Overview of the Cisco Unified IP Video Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G Table 1-2 Cisco Unified IP Video Phone Installation and Configuration Checklist (continued) Required Task Purpose...
  • Page 42 Chapter 1 An Overview of the Cisco Unified IP Video Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G Table 1-2 Cisco Unified IP Video Phone Installation and Configuration Checklist (continued) Required Task Purpose...

  • Page 43: Chapter 2 Preparing To Install The Cisco Unified Ip Video Phone On Your Network

    Unified IP Video Phone on Your Network The Cisco Unified IP Video Phone enables you to communicate by using voice and video over a data network. To provide this capability, the IP phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified CallManager.

  • Page 44: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    Administration Guide, Cisco Unified CallManager System Guide, and to Cisco Unified IP Phone Authentication and Encryption for Cisco Unified CallManager 4.0(1). If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified CallManager Administration,...

  • Page 45: Understanding How The Cisco Unified Ip Video Phone Interacts With The Cisco Catalyst Family Of Switches

    Chapter 2 Preparing to Install the Cisco Unified IP Video Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Related Topic Telephony Features that are Available for the Phone, page 5-2 • Understanding How the Cisco Unified IP Video Phone Interacts...

  • Page 46: Providing Power To The Phone

    • Providing Power to the Phone The Cisco Unified IP Video Phone 7985G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 47: Power Gudielines

    Chapter 2 Preparing to Install the Cisco Unified IP Video Phone on Your Network Providing Power to the Phone Power Gudielines Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Video Phone 7985G.

  • Page 48: Obtaining Additional Information About Power

    The TFTP server stores configuration files for a phone that define parameters for connecting to Cisco Unified CallManager. In general, any time that you make a change in Cisco Unified CallManager that requires the phone to be reset, a change occurs to the phone configuration file automatically.

  • Page 49: Understanding The Phone Startup Process

    At all other times, a phone accesses a .cnf.xml file that corresponds to its device name. Understanding the Phone Startup Process When it is connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process that comprises seven steps, as described in Table 2-3.
  • Page 50 Chapter 2 Preparing to Install the Cisco Unified IP Video Phone on Your Network Understanding the Phone Startup Process Table 2-3 Cisco Unified IP Video Phone Startup Process Step Description Related Topics Obtaining Power You can connect the Cisco Unified IP Phone to a •...
  • Page 51 Chapter 2 Preparing to Install the Cisco Unified IP Video Phone on Your Network Understanding the Phone Startup Process Table 2-3 Cisco Unified IP Video Phone Startup Process (continued) Step Description Related Topics Accessing a TFTP In addition to assigning an IP address, the DHCP Network •...

  • Page 52: Adding Phones To The Cisco Unified Callmanager Database

    Adding Phones to the Cisco Unified CallManager Database Adding Phones to the Cisco Unified CallManager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified CallManager database. The following sections describe these methods: Adding Phones with Auto-Registration, page 2-11 •...

  • Page 53: Adding Phones With Auto-Registration

    MAC addresses from phones. TAPS, the Tool for Auto-Registered Phones Support, works with the Bulk Administration Tool (BAT) to update phones that were already added to the Cisco Unified CallManager database with dummy MAC addresses. Use TAPS to update MAC addresses and download predefined configurations for phones.

  • Page 54: Adding Phones With Cisco Unified Callmanager Administration

    MAC address from the phone, choose Settings > Model Information and look at the MAC Address field. After you collect MAC addresses, choose Device > Add a New Device in Cisco Unified CallManager Administration to begin. For complete instructions and conceptual information about Cisco Unified CallManager, refer to Cisco Unified CallManager Administration Guide and to Cisco Unified CallManager System Guide.

  • Page 55: Adding Phones With Bat

    Chapter 2 Preparing to Install the Cisco Unified IP Video Phone on Your Network Adding Phones to the Cisco Unified CallManager Database Adding Phones with BAT The Cisco Bulk Administration Tool (BAT), is a plug-in application for Cisco Unified CallManager, that enables you to perform batch operations, including registration, on multiple phones.

  • Page 56: Setting Up The Cisco Unified Ip Phone

    • Note Before you install a Cisco Unified IP Video Phone, you must make some critical decisions about how to configure the phone in your network. You can then safely install the phone and verify its functionality. For more information, see Chapter 2, “Preparing to Install the Cisco Unified IP Video Phone on Your Network.”...

  • Page 57: Network Requirements

    Using External Devices with Your Cisco Unified IP Video Phone, page 3-6 • Network Requirements For the Cisco Unified IP Video Phone 7985G to successfully operate as a Cisco Unified IP Video Phone endpoint in your network, your network must meet the following requirements: Working voice over IP (VoIP) network •...

  • Page 58: Safety

    Available for the Phone” section on page 5-2 for details. In Cisco Unified CallManager, you can add users to the database and associate them with specific phones. In this way, users gain access to windows that allow them to configure items such as call forwarding, speed dialing, and voice-messaging system options.

  • Page 59: Understanding The Cisco Unified Ip Video Phone 7985G Components

    Understanding the Cisco Unified IP Video Phone 7985G Components The Cisco Unified IP Video Phone 7985G includes these components on the phone or as accessories for the phone: Network and Access Ports, page 3-5 •...

  • Page 60: Network And Access Ports

    Understanding the Cisco Unified IP Video Phone 7985G Components Network and Access Ports The back of the Cisco Unified IP Video Phone 7985G includes a network port, labeled 10/100 SW, and an access port, labeled 10/100 PC. Each port supports 10/100Mbps, half- or full-duplex connections to external devices.

  • Page 61: Headset

    Understanding the Cisco Unified IP Video Phone 7985G Components Headset You can use a headset with the Cisco Unified IP Video Phone 7985G. To connect a headset, plug it into the Headset port on the right side of the phone. Press the Headset button on your phone to place and answer calls while using the headset.

  • Page 62: Installing The Cisco Unified Ip Video Phone

    EMC Directive [89/336/EC]. Installing the Cisco Unified IP Video Phone You must connect the Cisco Unified IP Video Phone to the network and to a power source before using it. See Figure 3-1 for a graphical overview of the installation.
  • Page 63 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Video Phone Figure 3-1 Cisco Unified IP Video Phone 7985G Cable Connections Plug for handset Plug for headset Power cable, 48V DC from external power supply.

  • Page 64: Mounting The Handset Bracket

    Place the phone in an upright position and lay the handset in its place. Magnets Step 4 hold the handset in place. Figure 3-2 Cisco Unified IP Video Phone 7985G Cable Connections Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...

  • Page 65: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Video Phone has power connected to it, the phone begins its startup process by cycling through the following steps. The notification lamp lights up when the phone is powered. The lamp goes off when the registration process is finished.
  • Page 66 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco Unified IP Video Phone.” Cisco Unified IP Video Phone 7985G Administration Guide 3-11 OL-8726-02...

  • Page 67: Configuring Settings On The Cisco Unified Ip Video Phone

    You can access these settings, and change many of them, through menus on the phone. This chapter includes the following topics: Configuration Menus on the Cisco Unified IP Video Phone 7985G, page 4-1 • Overview of Options that are Configurable from a Phone, page 4-5 •...

  • Page 68: Displaying A Configuration Menu

    Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Configuration Menus on the Cisco Unified IP Video Phone 7985G Before you can change option settings on the Network Configuration menu, you must unlock options for editing. See the “Unlocking and Locking Options”...

  • Page 69: Unlocking And Locking Options

    Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Configuration Menus on the Cisco Unified IP Video Phone 7985G Related Topics Unlocking and Locking Options, page 4-3 • Editing Values, page 4-4 • Overview of Options that are Configurable from a Phone, page 4-5 •...

  • Page 70: Editing Values

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods that you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...

  • Page 71: Overview Of Options That Are Configurable From A Phone

    Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Overview of Options that are Configurable from a Phone Overview of Options that are Configurable from a Phone The settings that you can change on a phone fall into several categories, as shown Table 4-1.
  • Page 72 Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Network Configuration Menu Table 4-1 Configurable Network Configuration Menu Settings (continued) Network Configuration Category Description Menu Option VLAN settings VLAN settings allow you to change Admin. VLAN ID the administrative VLAN that the phone use.
  • Page 73 Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options Option Description To Change DHCP Server IP address of the Dynamic Host Display only—Cannot configure. Configuration Protocol (DHCP) server from which the phone obtains its IP address.

  • Page 74: Network Configuration Menu

    Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change TFTP Server 1 Primary Trivial File Transfer If DHCP is enabled, set the Alternate Protocol (TFTP) server that the TFTP option to Yes.
  • Page 75 Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change DNS Server 1 Primary Domain Name System Unlock network configuration options. (DNS) server (DNS Server 1) and DNS Server 2 Set the DHCP Enabled option to No.
  • Page 76 Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change DHCP Enabled Indicates whether DHCP is being Unlock network configuration options. used by the phone.
  • Page 77 Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change PC Port Speed and duplex of the access Unlock network configuration options. Configuration port (10/100 PC). The following...

  • Page 78: Device Configuration Menu

    To change these options, use Cisco Unified CallManager Administration. For an available Cisco Unified CallManager server, an option on the CallManager Configuration menu shows the Cisco Unified CallManager server IP address or name and one of the following states: Active—Cisco Unified CallManager server from which the phone is...

  • Page 79: Http Configuration Menu

    • of providing Cisco Unified CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable. The SRST Cisco Unified CallManager always appears last in the list of servers, even if it is active.

  • Page 80: Media Configuration Menu

    Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Device Configuration Menu Table 4-3 HTTP Configuration Menu Options Option Description To Change Directories URL URL of the server from which the Use Cisco Unified CallManager phone obtains directory information Administration to modify.

  • Page 81: Security Configuration Menu

    (common in call center environments) and network packet capture tools that are used for diagnostic purposes. Use Cisco Unified CallManager Administration to modify this option. Security Configuration Menu The Security Configuration menu displays settings that relate to security for phone.

  • Page 82: Qos Configuration Menu

    Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-6 describes the options on this menu.
  • Page 83 C H A P T E R Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CallManager, you must use Cisco Unified CallManager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.

  • Page 84: Configuring Features, Templates, Services, And Users

    Administration. The Configuration Reference column lists Cisco Unified CallManager documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7985G Guide. Table 5-1 Telephony Features for the Cisco Unified IP Video Phone...
  • Page 85 Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features that are Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Video Phone (continued) Feature Description Configuration Reference Barge Allows a user to join an in-progress call on Refer to Cisco Unified a shared line.
  • Page 86 Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features that are Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Video Phone (continued) Feature Description Configuration Reference Conference Initiates an ad hoc conference and adds in Refer to Cisco Unified •...
  • Page 87 Unified CallManager identify and register Services Guide. the source of an incoming call in the network. Meet-Me Enables other callers to join in a conference Refer to Cisco Unified conference CallManager Administration Guide. Message waiting Indicates that one or more voice messages Refer to Cisco Unified •...

  • Page 88: Configuring Corporate Directories

    • CallManager System Guide. Configuring Corporate Directories The Directories button on the Cisco Unified IP Video Phone 7985G gives users access to Corporate directory, which allows a user to look up phone numbers for coworkers. Cisco Unified CallManager uses a Lightweight Directory Access Protocol...

  • Page 89: Modifying Phone Button Templates

    Cisco Unified CallManager with Microsoft Active Directory and Netscape Directory Server. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory. Modifying Phone Button Templates Phone button templates let you assign features to line/speed dial buttons.

  • Page 90: Setting Up Services

    Setting Up Services The Services button on the Cisco Unified IP Video Phone 7985G gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Video Phone 7985G Phone Guide for more information).

  • Page 91: Adding Users To Cisco Unified Callmanager

    Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified CallManager After you configure these services, verify that your users have access to the Cisco Unified CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the “How Users Subscribe to...

  • Page 92: Chapter 6 Customizing The Cisco Unified Ip Video Phone

    • Creating Custom Phone Rings The Cisco Unified IP Video Phone ships with six default ring types that are implemented in hardware: DEFAULT, Ring Ring, Discrete, Fantasy, Space and Jazz. Cisco Unified CallManager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.

  • Page 93: Ringlist.xml File Format Requirements

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The C:\ Program Files\Cisco\TFTPPath directory of the Cisco TFTP server for each Cisco Unified CallManager contains this file.

  • Page 94: Pcm File Requirements For Custom Ring Types

    Ring starts and ends at the zero crossing. • To create PCM files for custom phone rings, you can use any standard audio • editing packages that support these file format requirements. Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...

  • Page 95: Configuring A Custom Phone Ring

    Customizing the Cisco Unified IP Video Phone Creating Custom Background Images Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Video Phone 7985, follow these steps: Procedure Create a PCM file for each custom ring (one ring per file). Ensure the PCM files...

  • Page 96: List.xml File Format Requirements

    URI that is shown in the example is the only supported method for linking to full size and thumbnail images. HTTP URL support is not provided. List.xml Example <CiscoIPPhoneImageList> <ImageItem Image=”TFTP:Desktops/320x212x12/TN-Fountain.png” URL=”TFTP:Desktops/320x212x12/Fountain.png”/> <ImageItem Image=”TFTP:Desktops/320x212x12/TN-FullMoon.png” URL=”TFTP:Desktops/320x212x12/FullMoon.png”/> </CiscoIPPhoneImageList> Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...

  • Page 97: Png File Requirements For Custom Background Images

    Customizing the Cisco Unified IP Video Phone Creating Custom Background Images The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.

  • Page 98: Configuring A Background Image

    Customizing the Cisco Unified IP Video Phone Creating Custom Background Images Configuring a Background Image To create custom background images for the Cisco Unified IP Phone, follow these steps: Procedure Create two PNG files for each image (a full size version and a thumbnail version).

  • Page 99: Viewing Model Information, Call Status, Current Settings, Default Settings, And Call Statistics On The Cisco Unified Ip Video Phone

    Settings, and Call Statistics on the Cisco Unified IP Video Phone This chapter describes how to use the menus on the Cisco Unified IP Phone 7985G to view model information, call status, current settings, default settings, and call statistics for the phone.

  • Page 100: Model Information Screen

    Chapter 7 Viewing Model Information, Call Status, Current Settings, Default Settings, and Call Statistics on the Cisco Model Information Screen Model Information Screen The Model Information screen shows the following information: • Model Number—Model number of the phone. MAC Address—MAC address of the phone.

  • Page 101: View Settings Screen

    Chapter 7 Viewing Model Information, Call Status, Current Settings, Default Settings, and Call Statistics on the Cisco View Settings Screen View Settings Screen The View Settings screen gives an overview containing all the current settings on the phone. Press the Down navigation button to scroll through the list.

  • Page 102: Chapter 8 Monitoring The Cisco Unified Ip Video Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Video Phone Remotely Each Cisco Unified IP Video Phone has a web page from which you can view a variety of information about the phone, including: Device information •...

  • Page 103: Accessing The Web Page For A Phone

    Device Logs, page 8-11 • Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following these steps. If you cannot access the web page, it may be disabled. See the “Disabling Web Page Access”...

  • Page 104: Disabling Web Page Access

    If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s User Options web pages. To disable access to the web pages for a phone, follow these steps from Cisco Unified CallManager Administration: Choose Device >...

  • Page 105: Device Information

    Chapter 8 Monitoring the Cisco Unified IP Video Phone Remotely Device Information To enable web page access when it is disabled, follow the preceding steps, but choose Enabled in Step 4. Device Information The Device Information area on a phone’s web page displays device settings and related information for the phone.

  • Page 106: Network Configuration

    Table 8-2 describes these items. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring Features, Templates, Services, and Users.”...

  • Page 107: Network Configuration

    Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone.
  • Page 108 Chapter 8 Monitoring the Cisco Unified IP Video Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description DHCP Address Indicates the setting of the DHCP Address Released Released option on the phone’s Network Configuration menu. Alternate TFTP Indicates whether the phone is using an alternative TFTP server.

  • Page 109: Network Statistics

    Chapter 8 Monitoring the Cisco Unified IP Video Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description User Locale User locale associated with the phone user. Identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

  • Page 110: Network Statistics

    Chapter 8 Monitoring the Cisco Unified IP Video Phone Remotely Network Statistics To display a network statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink.
  • Page 111 Chapter 8 Monitoring the Cisco Unified IP Video Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error...

  • Page 112: Device Logs

    Chapter 8 Monitoring the Cisco Unified IP Video Phone Remotely Device Logs Table 8-4 Access Area and Network Area Items (continued) Item Description Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the...

  • Page 113: Device Logs

    Cisco Unified CallManager indicates that the phone could not unregister for some reason Cisco Unified CallManager stopped responding to KeepAlive requests Phone failed back to a higher priority Cisco Unified CallManager User pressed **#** on the phone Phone obtained a new IP address...

  • Page 114: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Video Phone 7985G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.

  • Page 115: Resolving Startup Problems

    Resolving Startup Problems Resolving Startup Problems After you install a Cisco Unified IP Video Phone into your network and add it to Cisco Unified CallManager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-10.

  • Page 116: Registering The Phone With Cisco Unified Callmanager

    “Performing a Factory Reset” section on page 9-14. If, after you attempt these solutions, the LCD screen on the Cisco Unified IP Video Phone does not display any characters after at least 5 minutes, contact a Cisco technical support representative for additional assistance.

  • Page 117: Verifying Cisco Unified Callmanager Settings

    File” section on page 9-7 for assistance. Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified CallManager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server that the phone used by pressing Settings >...
  • Page 118 DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. On the Cisco Unified IP Phone, choose Settings > Network Configuration, and look at the following options: DHCP Server—If you have assigned a static IP address to the phone, you do...
  • Page 119 Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified CallManager, you must ensure that you have specified a DNS server. Verify this setting by choosing Settings > Network Configuration and scrolling to the DNS Server 1 option.

  • Page 120: Creating A New Configuration File

    To create a new configuration file, follow these steps: Procedure From Cisco Unified CallManager, choose Device > Phone > Find to locate the Step 1 phone that is experiencing problems.

  • Page 121: Symptom: Cisco Unified Ip Video Phone Resets Unexpectedly

    The directory numbers remain assigned to the phone in the Cisco Unified CallManager database, but no button exists on the phone with which calls can be answered. Remove these directory numbers from the phone and delete them if necessary.

  • Page 122: Verifying Physical Connection

    Resolving Startup Problems Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Video Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down.

  • Page 123: Verifying Voice Vlan Configuration

    Resolving Startup Problems Verifying Voice VLAN Configuration If the Cisco Unified IP Video Phone seems to reset during heavy network usage (for example, following extensive web surfing on a computer that is connected to the same switch as phone), you probably do not have a voice VLAN configured.

  • Page 124: General Troubleshooting Tips

    From Cisco Unified CallManager, choose Device > Phone and verify that you Step 5 assigned the correct MAC address to this Cisco Unified IP Phone. To verify the MAC address on the phone, choose Settings > Network Configuration and scroll to the MAC address option.
  • Page 125 “Unlocking and Locking Options” section on page 4-3 details. Phone resetting The phone resets when it loses contact with the Cisco Unified CallManager software. Any network connectivity disruption including cable breaks, switch outages, and switch reboots can cause this lost connection.

  • Page 126: Resetting Or Restoring The Cisco Unified Ip Video Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Video Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 127: Performing A Factory Reset

    IP address of the phone.) Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Video Phone, the reset erases or resets the following information to its default value: User configuration settings—Reset to default values •...

  • Page 128: Using The Quality Report Tool

    Cisco Unified CallManager installation. You can configure user Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. You can use this softkey only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.

  • Page 129: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Video Phone To clean your Cisco Unified IP Video Phone, use a soft, dry cloth to wipe the phone and the screen. Do not apply liquids or powders directly on the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.

  • Page 130: Appendix

    Cisco Unified IP Phone users in your network or company. You should strive to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.

  • Page 131: How Users Obtain Support For The Cisco Unified Ip Video Phone

    How Users Obtain Support for the Cisco Unified IP Video Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice-messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.

  • Page 132: How Users Get Copies Of Cisco Unified Ip Phone Manuals

    Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm For more information about viewing or ordering documentation, see the “Obtaining Documentation”...

  • Page 133: How Users Access A Voice-Messaging System

    An overview of the tasks that users can accomplish by using the window. • You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which you can find at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...

  • Page 134: Appendix

    Updating Firmware for the Cisco Unified IP Video Phone 7985G You update the firmware on a Cisco Unified IP Video Phone 7985G by using Cisco Unified CallManager Administration application. You cannot update the firmware from the Cisco Unified IP Phones directly.
  • Page 135 Enter the new device load in the Load Information field. Step 4 You can typically locate this information in the Read Me file that is distributed with the software update. The Read Me file for the Cisco Unified IP Video Phone 7985G begins with cmterm-7985G-sccp. Click Update.

  • Page 136: Appendix

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7985G. Physical and Operating Environment Specifications, page C-1 • Cable Specifications, page C-2 • Network and Access Port Pinouts, page C-2 •...

  • Page 137: Cable Specifications

    Cables Category 5 for 100-Mbps cable Distance Requirements As supported by the Ethernet Specification, most Cisco Unified IP Phones should be within 100m (330 feet) of a phone closet Cable Specifications The following list provides cable specifications: RJ-9 jack for handset and headset connection.
  • Page 138 Alternative power Access Port Connector Table C-3 describes the access port connector pinouts. Table C-3 Access Port Connector Pinouts Pin Number Function TD– Not Used Not Used RD– Not Used Not Used Cisco Unified IP Video Phone 7985G Administration Guide OL-8726-02...

  • Page 139: I N D E X

    3, 8 adding BAT (Bulk Administration Tool) Cisco Unified IP Phones manually Cisco Unified IP Phones using auto-registration Cisco Unified IP Phones using caller ID auto-registration with TAPS Cisco Unified IP Video Phone 7985G Administration Guide IN-1 OL-8726-02...
  • Page 140 Cisco Unified CallManager startup network settings cleaning user features configuration requirements custom phone rings configuring user services creating 4, 7 features PCM file requirements figure installation overview Cisco Unified IP Video Phone 7985G Administration Guide IN-2 OL-8726-02...
  • Page 141 Cisco Unified IP Phone rear cable verifying settings connections DNS Server 1-5 file format documentation List.xml additional xiii RingList.xml for users firmware Domain Name updating Domain Name System (DNS) forward Cisco Unified IP Video Phone 7985G Administration Guide IN-3 OL-8726-02...
  • Page 142 Information URL meet-me conference installing messages button Cisco Unified CallManager configuration identifying network requirements Messages URL preparing message waiting procedure multilevel precedence and preemption (MLPP) requirements, overview music-on-hold interference, cell phone Cisco Unified IP Video Phone 7985G Administration Guide IN-4 OL-8726-02...
  • Page 143 PCM file requirements, for custom ring types Network Configuration web page 2, 5 PC Port Configuration network connectivity, verifying PC Port Disabled networking protocol phone button templates, modifying phone settings access Cisco Unified IP Video Phone 7985G Administration Guide IN-5 OL-8726-02...
  • Page 144 QRT softkey Services URL 6, 15 Quality Reporting Tool (QRT) settings button 6, 15 identifying softkey templates, configuring Speaker button disabling Real-Time Transport Protocol speaker button, identifying See RTP Cisco Unified IP Video Phone 7985G Administration Guide IN-6 OL-8726-02...
  • Page 145 Support) TFTP description technical specifications, for Cisco Unified IP Phone troubleshooting telephony features TFTP Server 1 abbreviated dialing TFTP Server 2 auto answer time, displayed on phone Cisco Unified IP Video Phone 7985G Administration Guide IN-7 OL-8726-02...
  • Page 146 See UDP Access 3, 8 users accessing adding to Cisco Unified CallManager Debug Display 3, 11 documentation for Device Information 2, 4 providing required information to disabling access to Cisco Unified IP Video Phone 7985G Administration Guide IN-8 OL-8726-02...
  • Page 147 Index Ethernet Information 2, 8 Network 3, 8 Network Configuration Network Configuration web page preventing access to Status Messages 3, 11 XmlDefault.cnf.xml Cisco Unified IP Video Phone 7985G Administration Guide IN-9 OL-8726-02...
  • Page 148 Index Cisco Unified IP Video Phone 7985G Administration Guide IN-10 OL-8726-02...

Table of Contents