Cisco 7985G Phone Manual
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Cisco 7985G Phone Manual

Cisco 7985G Phone Manual

Cisco unified ip video phone
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Cisco Unified IP Video Phone 7985G
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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  • Page 1 Cisco Unified IP Video Phone 7985G INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Phone Guide...

  • Page 3: Cisco Callmanager

    Confrn again. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners.

  • Page 4: Phone Screen Icons

    HLog Prevent hunt group calls from ringing on your phone by logging out of hunt groups iDivert Send a call to your voice messaging system Join Join several calls already on a single line to create a conference MeetMe Host a Meet-Me conference call more Display additional softkeys New Call...

  • Page 5: Table Of Contents

    Placing a Telephone Call Using Hold and Resume Displaying Your Outgoing Video Picture Muting Video or Audio Transferring Calls Forwarding Your Calls to Another Number Making Conference Calls Advanced Call Handling Speed dialing Cisco Unified IP Video Phone 7985G Phone Guide...
  • Page 6 Picking Up a Ringing Call to Your Phone Storing and Retrieving Parked Calls Tracing Suspicious Calls Prioritizing Critical Calls Using a Headset, and Speakerphone Obtaining a Headset Using AutoAnswer with a Headset or the Speakerphone Using Phone Settings Adjusting the Volume Customizing Alert Tone Adjusting Monitor Brightness Adjusting Camera Brightness, Hue and Saturation...

  • Page 7: Getting Started

    Change the ringer or call volume Choose a different ring sound Customize the brightness of your screen Cisco Unified IP Video Phone 7985G Phone Guide Then Press (Help button) on the phone when you need assistance. See the “Safety and Performance Information” section on page 3.

  • Page 8: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 9: Safety And Performance Information

    Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up. Cisco Unified IP Video Phone 7985G Phone Guide Getting Started...
  • Page 10 Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Video Phone 7985G: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

  • Page 11: Accessibility

    Getting Started Accessibility A list of accessibility features is available upon request. Cisco Unified IP Video Phone 7985G Phone Guide...

  • Page 12: Connecting Your Video Phone

    Connecting Your Video Phone Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the corporate IP network. If that is not the case, refer to the graphic and table below to connect your phone.
  • Page 13 Place the system in an upright position and lay the handset in its place. The handset is held in Step 3 place by magnets. Cisco Unified IP Video Phone 7985G Handset Bracket Cisco Unified IP Video Phone 7985G Phone Guide Connecting Your Video Phone...

  • Page 14: An Overview Of Your Video Phone

    Your Cisco Unified IP Video Phone 7985G provides business-quality video over the same data network that your computer uses. Because the 7985G is designed for the individual workspace, it makes a video meeting as simple as a telephone call. The video phone includes the same softkey functionality and...
  • Page 15 LCD monitor Your phone includes an integrated 8.4 inch LCD monitor. Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in place by magnets. Cisco Unified IP Video Phone 7985G Phone Guide Press the Selfview button first to see your video picture.
  • Page 16 Keypad The keypad contains all the keys that you need to control the system. Cisco Unified IP Video Phone 7985G Keypad Line button Toggles the Line menu on and off. The Line menu displays the available lines on your phone and allows you to change between lines.
  • Page 17 Toggles the Audio Mute feature on or off. When Audio Mute is active, other callers cannot hear audio, although they can see your video image. Cisco Unified IP Video Phone 7985G Phone Guide An Overview of Your Video Phone You can move the...

  • Page 18: Understanding The Screen Layout

    Press (Display button) to toggle the menu on and off. Cisco Unified IP Video Phone 7985G Screen Layout Displays the ID (system name) of the caller/callee.
  • Page 19 Displays your current calls per line, caller ID, call state, and call duration. Softkey labels Displays a softkey function. Press the softkey. Cisco Unified IP Video Phone 7985G Phone Guide An Overview of Your Video Phone (Softkey button) to activate a...

  • Page 20: Getting Help On Your Phone

    Understanding Feature Buttons and Menus If you want to... Then... Open a feature menu Press a feature button: Scroll through a list or Press the Navigation button. menu Go back one level in a Press Exit. (If you press Exit from the top level of a menu, the menu will feature menu close.) Close a feature menu...
  • Page 21 100 calls on this single line, or, if you have two lines, you might have 100 calls on each of the two lines, for a maximum of 200 calls. Cisco Unified IP Video Phone 7985G Phone Guide Then... Press (Help button) on your phone and wait a few seconds for the menu to display.

  • Page 22: Understanding Call And Line Icons

    Understanding Call and Line Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Icon Call State Description Connected call A type of active call in which you are currently connected to the other party.

  • Page 23: Selecting Calls

    Show current calls on a specific line Display an overview of calls Cisco Unified IP Video Phone 7985G Phone Guide (Check mark) next to them. (Check mark) and are grouped together in the call list. Then... Highlight the call to which you are switching and press Resume. The other call is placed on hold automatically.

  • Page 24: Understanding Feature Functionality And Availability

    Tips • You can have only one call be active at any given time; other calls will get placed on hold automatically. • When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. •...

  • Page 25: Basic Call Handling

    Then, to place the call, do one of these things to go off-hook: • Lift the handset. • Press • Press Dial. Cisco Unified IP Video Phone 7985G Phone Guide Then... Remove the camera lens cap from the camera. Press (Selfview button) to see your video picture if not already displayed.
  • Page 26 If you want to... Then... Dial by using the Press New Call and enter a video or phone number, or you can press speakerphone a number. Many of the actions that you can take to dial a number automatically trigger speakerphone mode, assuming that the handset is in its cradle and Redial and using speed dials.

  • Page 27: Answering A Video Call

    Answer a priority call Send an incoming call directly to the voice-messaging system Cisco Unified IP Video Phone 7985G Phone Guide Then... Pick up the handset from its cradle to answer an incoming call. Press (Headset button), if it is unlit.

  • Page 28: Ending A Video Call

    Ending a Video Call End a video call the same way as you end a telephone call, hang up. See the table below for details. If you want to... Hang up while you are using the handset Hang up while you are using the headset Hang up while you are using the speakerphone...

  • Page 29: Displaying Your Outgoing Video Picture

    If you want to... Toggle Video Mute on Toggle Video Mute off Toggle Audio Mute on Toggle Audio Mute off Cisco Unified IP Video Phone 7985G Phone Guide Then... Press (Selfview button). Press to switch back. Press (PiP button).

  • Page 30: Transferring Calls

    Transferring Calls Transfer redirects a connected call. The target specifies the number to which you want to transfer the call. If you want to... Transfer a call without talking to the transfer recipient Talk to the transfer recipient before transferring a call (“consult transfer”) Transfer two current calls to each other (“direct...

  • Page 31: Forwarding Your Calls To Another Number

    You must configure this feature per line; if a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Cisco Unified IP Video Phone 7985G Phone Guide Then... Press CFwdALL and enter a target phone number.

  • Page 32: Making Conference Calls

    Making Conference Calls Conference calling allows three or more parties to participate in a call simultaneously. Your Cisco Unified IP Video Phone can support several types of conference calls depending on your needs and your phone configuration. The softkeys identify which methods are available on your phone: •...
  • Page 33 • If you receive an error message stating, “No Participant Info” when you attempt to use Join, be sure that you selected at least one call in addition to the active call, which is selected automatically. Cisco Unified IP Video Phone 7985G Phone Guide Then...
  • Page 34 Starting or Joining a Meet-Me Conference Call Unlike a standard conference, where the conference organizer must call participants, a Meet-Me conference call allows participants to dial a Meet-Me conference number at a predetermined time to join the conference call. Your system administrator may configure the Meet-Me conference calling option, which is a special feature for you.

  • Page 35: Advanced Call Handling

    Enter the number exactly as you would need to dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary. Cisco Unified IP Video Phone 7985G Phone Guide Advanced Call Handling...

  • Page 36: Picking Up A Ringing Call To Your Phone

    Your system administrator can assign speed dials to your phone; he or she can also restrict the Note number of speed dials that you can configure Tips For details on making calls by using either speed dial method, see the “Placing a Video Call” section on page 19.

  • Page 37: Using A Shared Line

    If you do not want co-workers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others from Viewing or Barging a Shared-Line Call” section on page 33. Cisco Unified IP Video Phone 7985G Phone Guide Advanced Call Handling (Shared...
  • Page 38 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, your phone supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on the same line.
  • Page 39 • The privacy feature applies to all shared lines on the phone. Consequently, if you have multiple shared lines on your phone and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. Cisco Unified IP Video Phone 7985G Phone Guide Then... Press Private.

  • Page 40: Storing And Retrieving Parked Calls

    Storing and Retrieving Parked Calls You can “park” a call when you want to store the call, so you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, at a coworker’s desk or in a conference room).
  • Page 41 • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. Cisco Unified IP Video Phone 7985G Phone Guide Then... Contact your system administrator for a list of corresponding precedence numbers for calls (ranging from low to highest).

  • Page 42: Using A Headset, And Speakerphone

    Using a Headset, and Speakerphone The table below describes how to use these devices. If you want to... Use a headset Use the speakerphone Switch to the headset or speakerphone (from the handset) during a call Switch to the handset (from the speakerphone or headset) during a call Tips...

  • Page 43: Using Autoanswer With A Headset Or The Speakerphone

    AutoAnswer to work with either your speakerphone or headset. See the table below for details. If you... Use AutoAnswer with a headset Keep Use AutoAnswer with the speakerphone Cisco Unified IP Video Phone 7985G Phone Guide Then... (Headset button) activated (lit) by pressing EndCall or a line button to hang up. Keeping...

  • Page 44: Using Phone Settings

    Using Phone Settings You can personalize your Cisco Unified IP Video Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when you review this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages.

  • Page 45: Customizing Alert Tone

    Saturation. To make adjustments, press Up, Down; then, press Save. Press Cancel to revert to the previously saved setting. Cisco Unified IP Video Phone 7985G Phone Guide Then... Choose Settings > User Preferences > Alert Tone and select a phone line or the default ring setting.

  • Page 46: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use feature buttons to access call logs and directories. To access both features, use the Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to...
  • Page 47 • Conference—Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) • EndCall—Disconnects the first call and dials the second. Cisco Unified IP Video Phone 7985G Phone Guide (Directories button) > Missed Calls, Placed Calls, or Using Call Logs and Directories...

  • Page 48: Using Corporate Directory On Your Phone

    Using Corporate Directory on Your Phone Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator. If you want to... Then...

  • Page 49: Accessing Voice Messages

    Callers will hear your voice message greeting and can leave you a message. Cisco Unified IP Video Phone 7985G Phone Guide (Messages button). (Messages button) and follow the voice instructions. If a (Voice message icon) displays on your screen.

  • Page 50: Accessing Your User Options Web

    This section describes how to access your User Options web pages and how to subscribe to phone services. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...

  • Page 51: Subscribing To Phone Services

    See Customizing Your Cisco Unified IP Phone on the Web: services http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index. Cisco Unified IP Video Phone 7985G Phone Guide Accessing Your User Options Web Pages (Services button) on your phone. Or, if you have added a (Line button) and press the...

  • Page 52: Understanding Additional Configuration Options

    Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment.
  • Page 53 Ask your system administrator to set up frequently or the AutoAnswer feature for your phone. handle calls on someone’s behalf Cisco Unified IP Video Phone 7985G Phone Guide Understanding Additional Configuration Options For more information... Ask your system administrator about these features and see the: •...

  • Page 54: Troubleshooting Your Video Phone

    Troubleshooting Your Video Phone This section provides troubleshooting information for your Cisco Unified IP Video Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your video phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial One or more of the following factors might apply:...

  • Page 55: Viewing Phone Administration Data

    • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco Unified IP Video Phone 7985G Phone Guide (settings button) > Network Configuration and select the (settings button) >...

  • Page 56: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 57 Cisco, contact your Cisco Sales and Service Representative. Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Video Phone 7985G Phone Guide Cisco One-Year Limited Hardware Warranty Terms...

  • Page 58: Index

    Index alert tone audio mute Audio mute button using audio mute AutoAnswer brightness Brightness button monitor brightness call logs erasing viewing and dialing from call overview calls answering calls call icons calls compared to lines calls on hold conference calls connected calls description ending calls...
  • Page 59 Cisco Unified IP Video Phone 7985G Phone Guide headset AutoAnswer Headset button plug for headset using headset help feature menu getting help...
  • Page 60 compared to calls description MCID Meet-Me messages feature menu indicator for listening to Messages button microphone missed calls, records of Navigation button network cable PC port SW port network configuration data, locating Notification lamp Number buttons off-hook compared to on-hook description off-hook icon on-hook...
  • Page 61 Transfer Cisco Unified IP Video Phone 7985G Phone Guide transferring calls troubleshooting video call answering calls before you make a video call ending a video call placing a video call...
  • Page 62 78-16798-02...
  • Page 63 Cisco Unified IP Video Phone 7985G Phone Guide...
  • Page 64 Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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