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132
V
9450 S
ISIONEER
U
'
G
CANNER
SER
S
UIDE
Problem: During installation I got the error message: PaperPort
Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall the
PaperPort software.
Problem: I got the error message: PaperPort cannot allocate enough
memory to perform internal critical operations. What do I do?
Close any other active applications so that additional memory is
available. If you click Continue, PaperPort moves the file to the
PaperPort data directory and renames the file with the prefix "bad."
This allows you to recover the file later.
To recover the file, you can import it into PaperPort by using the Import
command in the File menu.
Problem: If the USB cable is disconnected during a scan, the
scanner does not reconnect when the USB cable is plugged back in.
•
Unplug the power cable from the scanner, and then plug it back in.
•
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The check status light is blinking what does this mean?
The check status light indicates the current state of the scanner.
Descriptions of the most common patterns are listed below. Contact
Visioneer Technical Support if you experience a different blinking
pattern.
•
Green, blinking: indicates the scanner is preparing to scan.
•
Amber, 6 blinks followed by a 3 second pause: indicates a problem
with the status light itself. Contact Visioneer Technical support.
•
Amber, 8 blinks followed by a 3 second pause: indicates a paper jam.
Refer to "Clearing Paper Jams" on page 126.
•
Amber, 9 blinks followed by a 3 second pause: indicates a scanner
lock error. Make sure the lock on the bottom of the scanner is in the
unlocked position.
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