Help Tools; Table 7-1. Help Tools - Dell OptiPlex N Troubleshooting Manual

If you did not convert your service tag number to an
express service code the first time you turned on the
system, do it before you call Dell for technical assis-
tance. Find the Express Service Code icon in the
Dell Accessories folder or program group. Double-
click the icon and follow the directions.
NOTE: Dell's Express Service may not be available
in all countries.
Subject or Task
BIOS revisions
Frequently asked questions
Information about Dell, its products, and its service
and support policies
Installation instructions
Interrupt maps
Ordering parts
Software update information
System board layouts
Technical notes on system compatibility and revisions
Technical training class information
Technical specifications
Troubleshooting, step-by-step instructions
Unresolved problems requiring assistance from a Dell
technician
NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the
Index.
7-2 Diagnostics and Troubleshooting Guide
For instructions on using the technical support ser-
vice, see "Technical Support Service" and "Before
You Call" found later in this chapter.
H
elp Tools
Dell provides a number of tools to assist you. Table 7-1
lists subjects you may want information about, tasks you
may want to perform, and the tool(s) you can use for
help. Each tool is described later in this section.

Table 7-1. Help Tools

Tool
TechConnect BBS
Frequently Asked Questions cards, Dell Q&A, AutoTech
service
TechFax service, TechConnect BBS, World Wide Web on
the Internet
System documentation, technical support service, AutoTech
service
TechFax service
Technical support service, TechConnect BBS
TechFax service
TechFax service, system documentation
TechFax service
TechFax service
TechFax service, system documentation
System documentation, Dell Diagnostics program, Auto-
Tech service
Technical support service, TechConnect BBS