Troubleshooting A Non-Scsi Internal Tape Drive - Dell OptiPlex N Troubleshooting Manual

For information about the drive's termination and
drive-select jumper settings, refer to the documenta-
tion for the drive.
Is the drive configured correctly?
Yes. Go to step 14.
No. Go to step 12.
12. Correct the drive-select jumper setting and ter-
minator installation.
13. Replace the computer cover, reconnect the system
to AC power, insert the Dell Diagnostics Diskette
into drive A, and reboot the system.
Does the system boot properly from the Dell Diag-
nostics Diskette?
Yes. Go to "Checking the Diskette/Tape Drive Sub-
system" found earlier in this chapter.
No. Go to step 14.
14. See Chapter 7, "Getting Help," for instructions
on obtaining technical assistance.
Troubleshooting a Non-SCSI Internal
Tape Drive
In a drive configuration containing both a single diskette
drive and an internal tape drive that is not a small com-
puter system interface (SCSI) drive, the diskette drive
and the tape drive are connected, respectively, to the
drive A and drive B connectors on the diskette/tape drive
interface cable. When the internal diskette/tape drive sub-
system is configured in this manner, the Drive B category
on the System Board Options screen in the EISA Config-
uration Utility and the Diskette Drive B category in the
System Setup program must be set to Not Installed to
prevent interference with tape drive operation.
NOTE: Some systems may have an external tape drive, in
which case a special tape-drive controller card must be
installed in one of the expansion slots. The troubleshoot-
ing procedure in this subsection applies specifically to
internal tape drives.
Tape drive problems usually result from a defective tape
drive, a defective tape cartridge, or software. Follow
these steps to troubleshoot a non-SCSI internal tape
drive:
1. Remove the tape that was in use when the prob-
lem occurred, and replace it with a tape that you
know is not defective.
Is the problem resolved?
Yes. The original tape was defective. Replace it with
a new tape. You have fixed the problem.
No. Go to step 2.
2. Remove any installed terminate-and-stay-
resident (TSR) programs.
See "Memory-Resident Programs" in Chapter 3 for
information about unloading TSR programs.
Is the problem resolved?
Yes. The TSR program was conflicting with the tape
backup software. You have fixed the problem.
No. Go to step 3.
3. Reinstall the tape backup software as instructed
in the tape-backup software documentation.
Is the problem resolved?
Yes. The tape backup software was corrupted. You
have fixed the problem.
No. Go to step 4.
4. If the system contains a single diskette drive,
enter the System Setup program, and verify that
the Diskette Drive B category is set to Not
Installed.
See your system documentation for instructions.
Is the Diskette Drive B category set to Not Installed?
Yes. Go to step 6.
No. Go to step 5.
5. Correct the Diskette Drive B category setting.
Is the problem resolved?
Yes. The system configuration information was
incorrect. You have fixed the problem.
No. Go to step 6.
Checking Inside Your Computer 6-11