Printing Problems - Dell 4J1412 Owner's Manual

Printing Problems

P
HOTO PAPER DOES NOT FEED
NOTE:
Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other paper.
The paper tray may be empty. Load photo paper (page 15) and re-install the paper tray. Check the photo
paper:
Remove the paper tray (page 15).
1
Inspect the paper supply: make sure photo paper is not damaged in any way, or removable tabs have not
2
been detached. Replace with new photo paper if necessary.
Carefully "fan" the photo paper to keep the sheets from sticking together.
3
Reload the paper tray using no more than 20 sheets.
4
Re-install the paper tray, then press
5
Clean the paper feed roller (page 30).
M
ULTIPLE SHEETS OF PHOTO PAPER ARE PULLED THROUGH PRINTER
Remove the paper supply from the paper tray.
1
Carefully "fan" the photo paper to keep the sheets from sticking together.
2
Reload the paper tray using no more than 20 sheets.
3
Re-install the paper tray, then press Print to resume printing.
4
P
RINTER IS JAMMED
NOTE:
Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other photo paper.
• If the Error indicator light is lit:
Remove the paper tray (page 15).
1
Disconnect the AC power adapter, wait 5 seconds, then plug it back in.
2
If the paper does not automatically eject, carefully remove the paper manually.
NOTE:
Always check the paper slot on the back of the printer for jammed paper:
Remove the paper supply from the paper tray. Carefully "fan" the paper to keep the sheets from sticking
3
together.
Reload the paper tray using no more than 20 sheets.
4
Re-install the paper tray, then press
5
• If the Error light is still lit, check the photo cartridge:
NOTE:
The photo cartridge may lock in place if there is a paper error. Do not attempt to remove the
photo cartridge without first clearing the paper jam.
Remove the photo cartridge, remove any slack from the ribbon, then re-install the photo cartridge
(page 14). Press Print to resume printing.
to resume printing.
—Remove the paper tray (page 15).
to resume printing.
33
Troubleshooting