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Dell XPS DCDR01 Owner's Manual

Dell desktop computer owner's manual
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Dell™ XPS™ 630i Owner's Manual
Model DCDR01
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Summary of Contents for Dell XPS DCDR01

  • Page 1 Dell™ XPS™ 630i Owner’s Manual Model DCDR01 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, XPS, and YOURS IS HERE are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license;...

  • Page 3: Table Of Contents

    Contents Finding Information About Your Computer Front View of the Computer Back View of the Computer Front-Panel Connectors Back-Panel Connectors Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Microsoft Windows Vista Setting Up a Printer...
  • Page 4 Connecting Two Monitors Connecting Two Monitors With VGA Connectors Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector Connecting a TV Changing the Display Settings Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Power Management Power Management Options in Windows XP...
  • Page 5 Component Video and Standard Audio Component Video and S/PDIF Digital Audio Setting Up the Cyberlink (CL) Headphones Enabling the Display Settings for a TV Using a Media Card Reader (Optional) Instructions for Setting Up a Device With Bluetooth Wireless Technology About RAID Configurations RAID Level 0 Configuration RAID Level 1 Configuration...
  • Page 6 System Setup Overview Entering System Setup System Setup Screens System Setup Options Boot Sequence Option Settings Changing Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Passwords and CMOS Settings Clearing Passwords Clearing CMOS Settings Flashing the BIOS Troubleshooting Tools Power Lights Beep Codes...
  • Page 7 Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Troubleshooting Battery Problems Drive Problems Error Messages IEEE 1394 Device Problems...
  • Page 8 Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista Restoring Your Operating System Using Microsoft Windows System Restore Using Dell™ PC Restore and Dell Factory Image Restore Using the Operating System Media 11 Specifications 12 Getting Help Obtaining Assistance...
  • Page 9 A Appendix ......FCC Notice (U.S. Only) FCC Class B Macrovision ..... . . Glossary .
  • Page 10 Contents...

  • Page 11: Finding Information

    You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 118). To run the Dell Diagnostics, see "Dell Diagnostics" on page 95. Readme files may be included on your media to provide last-minute updates...
  • Page 12 • Warranty information • Terms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Finding Information Find It Here Dell™ Product Information Guide Setup Diagram...
  • Page 13 Service Tag number and an Express Service Code. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. • Use the product key on the License Label if you need to reinstall your operating system.
  • Page 14 Select your product model and click Confirm, or enter a service tag and click Click System Utilities. Click Desktop System Software under Dell - Utility, and click Download Now. Click Run to run the driver, or Save to save the driver to your computer. NOTE: The support.dell.com user interface...
  • Page 15 What Are You Looking For? • How to find information about my computer and its components • How to connect to the Internet • How to add user accounts for different people • How to transfer files and settings from another computer •...
  • Page 16 What Are You Looking For? Find It Here • How to reinstall my operating system Operating System Media The operating system is already installed on your computer. To reinstall your operating system, use the Operating System media. See "Restoring Your Operating System"...

  • Page 17: About Your Computer

    About Your Computer Front View of the Computer front-panel LEDs (3) optical-drive panel Multi-colored lights provide illumination for the front of the computer. This panel covers the optical drive. Use the optical drive to play a CD/DVD. About Your Computer...
  • Page 18 optional optical-drive FlexBay drive front I/O connectors power button front-panel LEDs (4) power light FlexBay drive eject button 10 optical drive panel eject button (2) About Your Computer Supports an optical drive. Supports a floppy drive, a Media Card Reader, or an additional hard drive.

  • Page 19: Back View Of The Computer

    Back View of the Computer About Your Computer...

  • Page 20: Front-Panel Connectors

    power supply test switch power supply diagnostic LED card slots back I/O connectors power connector Front-Panel Connectors About Your Computer Used to test the power supply. Indicates power availability for power supply. • Green light — Indicates power availability for power supply. •...

  • Page 21: Back-Panel Connectors

    IEEE 1394 connector microphone connector Use the microphone connector to attach a personal headphone connector USB 2.0 connectors (2) Use the front USB connectors for devices that you Back-Panel Connectors Use the optional IEEE 1394 connector for high-speed data devices such as digital video cameras and external storage devices.
  • Page 22 mouse connector IEEE 1394 connector network activity light network adapter connector link integrity light surround sound connector About Your Computer Plug a standard PS/2 mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer.
  • Page 23 line-in connector Use the (blue) line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. On computers with a sound card, use the connector on the card. line- Use the (green) line-out connector to attach headphones out/headphone and speakers with integrated amplifiers.
  • Page 24 About Your Computer...

  • Page 25: Setting Up Your Computer

    Setting Up Your Computer Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. Follow the guidelines below when installing your computer in an enclosure: NOTICE: The operating temperature specifications indicated in this manual reflects the maximum ambient operating temperature.
  • Page 26 • If your computer is installed in a corner on a desk or under a desk, leave at least 5.1 cm (2 in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation. Setting Up Your Computer...

  • Page 27: Connecting To The Internet

    NOTICE: Do not install your computer in an enclosure that does not allow airflow. Restricting the airflow impacts your computer’s performance, possibly causing it to overheat. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP).

  • Page 28: Setting Up Your Internet Connection

    • Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable (or satellite) modem connections. • Wireless LAN connections that provide Internet access using Bluetooth wireless technology. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection.

  • Page 29: Transferring Information To A New Computer

    5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.

  • Page 30: Microsoft ® Windows ® Xp

    ® Microsoft Windows The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as: • E-mail messages • Toolbar settings • Window sizes •...
  • Page 31 3 On the Which computer is this? screen, click New Computer→ Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD→ Next. 5 When the Now go to your old computer screen appears, go to your old or source computer.
  • Page 32 Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Open the Files and Settings Transfer Wizard: click Start→...

  • Page 33: Windows Vista

    #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries. Windows Vista 1 Click the Windows Vista Start button and settings→...

  • Page 34: Printer Cable

    For technical assistance, refer to the printer owner's manual or contact the printer manufacturer. Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer.

  • Page 35: Connecting Two Monitors

    3 Turn on the printer and then turn on the computer. 4 Depending on your computer’s operating system, a printer wizard may be available to help you install the printer driver: If your computer is running the Microsoft and the Add New Hardware Wizard window appears, click Cancel. If your computer is running the Windows Vista Windows Vista Start button start the Add Printer Wizard.

  • Page 36: Connecting One Monitor With A Vga Connector And One Monitor With A Dvi Connector

    *May not be present on your computer 1 optional DVI adapter 3 TV-OUT connector Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Shutdown your system. 2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer.

  • Page 37: Connecting A Tv

    Connecting a TV NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to your computer. It is not included with your computer. 1 Shutdown your system. 2 Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer.

  • Page 38: Line Conditioners

    NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. Many surge protectors have a telephone jack for modem protection.
  • Page 39 NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows. NOTE: The procedures to activate the standby and hibernate modes may vary according to your operating system.
  • Page 40 Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you.
  • Page 41 • Portable/Laptop — If your computer is a portable computer that you use for traveling. • Presentation — If you want your computer to run without interruption (using no power conservation). • Minimal Power Management — If you want your computer to run with minimal power conservation.

  • Page 42: Power Management Options In Windows Vista

    Power Management Options in Windows Vista The Microsoft Vista power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use sleep mode or hibernate mode to reduce power to the entire computer.

  • Page 43: Using Multimedia

    Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD/DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. 1 Press the eject button on the front of the drive.
  • Page 44 A CD player includes the following basic buttons: A DVD player includes the following basic buttons: For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Using Multimedia Play. Move backward within the current track. Pause.

  • Page 45: Copying Cds And Dvds

    CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.

  • Page 46: Using Blank Cds And Dvds

    Using Blank CDs and DVDs CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more information).

  • Page 47: Helpful Tips

    Helpful Tips ® • Use Microsoft Windows CD-RW only after you start Roxio Creator Plus and open a Creator project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos. •...

  • Page 48: Connecting Your Computer To A Tv Or Audio Device

    Your computer has an S-video TV-out connector (optional) that, together with a standard S-video cable, a composite video adapter cable, or a component video adapter cable (available from Dell), enable you to connect the computer to a TV. Your TV has either an S-video input connector, a composite video-input connector, or a component video-input connector.
  • Page 49 S-video TV-out connector S/PDIF digital audio connector S-video connector S-video TV-out connector S/PDIF digital audio connector 4 Pb (blue) component video-output connector If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations.

  • Page 50: S-Video And Standard Audio

    When you finish connecting the video and audio cables between your computer and your TV, you must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and works properly with the TV.

  • Page 51: S-Video And S/Pdif Digital Audio

    1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: If your TV or audio device supports S-video but not S/PDIF digital audio, you can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable).
  • Page 52 composite video adapter S/PDIF digital audio cable 1 Turn off the computer and the TV and/or the audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.

  • Page 53: Composite Video And Standard Audio

    composite video adapter 6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV"...
  • Page 54 composite video adapter standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the composite video cable into the composite video- output connector on the composite video adapter.

  • Page 55: Composite Video And S/Pdif Digital Audio

    5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.
  • Page 56 composite video adapter standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video-input connector on the composite video adapter.

  • Page 57: Component Video And Standard Audio

    composite video adapter 6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV"...
  • Page 58 component video adapter standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on your computer. 3 Plug all three ends of the component video cable into the component video- output connectors on the component video adapter.

  • Page 59: Component Video And S/Pdif Digital Audio

    4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.
  • Page 60 component video adapter standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on the computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter.
  • Page 61 component video adapter component video cable 4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.

  • Page 62: Setting Up The Cyberlink (Cl) Headphones

    Enabling S/PDIF Digital Audio If your computer has a DVD drive, you can enable digital audio for DVD playback. 1 Launch the Cyberlink PowerDVD application. 2 Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button. 3 Click the Settings option.

  • Page 63: Enabling The Display Settings For A Tv

    4 Click the DVD option. 5 Click the DVD Audio Setting icon. 6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the Headphones option. 7 Click the arrows beside the Audio listening mode setting to scroll through the options, and select the CL Headphone option.

  • Page 64: Using A Media Card Reader (Optional)

    Reduced-size MultiMediaCard (RS-MMC) • Memory Stick (MS/MS Pro/MS Duo/MS Pro Duo) For information on installing a media card reader, see "Installing a Media Card Reader" in the Service Manual on the Dell Support website at support.dell.com. Using Multimedia → Help and Support.
  • Page 65 1 xD-Picture card and 2 Memory Stick SmartMedia Card (SMC) 4 Bluetooth pairing 5 Bluetooth LED button 3 Secure Digital card (MS/MS Pro/MS (SD/miniSD)/MultiMedia-Card Duo/MS Pro Duo) (MMC/RS-MMC) 6 CompactFlash card Type I and II (CF I/II) and MicroDrive card Using Multimedia...

  • Page 66: Instructions For Setting Up A Device With Bluetooth Wireless Technology

    1 Inspect the media card to determine the proper orientation for insertion. 2 Slide the media card into the appropriate slot of the media card reader until it is completely seated in the connector. 3 If you encounter resistance, remove the card, check for proper orientation, and then try again.

  • Page 67: About Raid Configurations

    About RAID Configurations NOTICE: In order to use the migrating option to convert a RAID configuration without losing data, your hard drive must initially be set up as a single drive RAID 0 array before the operating system is loaded onto the drive (see "Using the Nvidia MediaShield ROM Utility"...

  • Page 68: Raid Level 1 Configuration

    Another advantage of a RAID level 0 configuration is that it utilizes the full storage capacities of the drives. For example, two 120-GB hard drives combine to provide 240 GB of hard drive space on which to store data. NOTE: In a RAID level 0 configuration, the size of the configuration is equal to the size of the smallest drive multiplied by the number of drives in the configuration.

  • Page 69: Configuring Your Hard Drives For Raid

    "About RAID Configurations" on page 67. For information on how to install a hard drive, see "Installing a Hard Drive" in the Service Manual on the Dell Support website at support.dell.com. You can use one of two methods to configure RAID hard drive volumes.

  • Page 70: Using The Nvidia Mediashield Rom Utility

    For an explanation of RAID levels and their requirements, see "About RAID Configurations" on page 67. For information on how to install a hard drive, see "Installing a Hard Drive" in the Service Manual on the Dell Support website at support.dell.com.

  • Page 71: Using Nvidia Mediashield

    6 Use the up- and down-arrow keys to select a hard drive to include in the RAID array and then use the right-arrow key to move the selected drive from the Free Disks field to the Array Disks field. Repeat for each disk you want to include in the RAID array.

  • Page 72: Deleting A Raid Array

    1 Enable RAID on your hard drives (see "Setting Your Computer to RAID- Enabled Mode" on page 69). 2 After rebooting your computer, launch Nvidia MediaShield. 3 Click Create under System Tasks. The NVIDIA Create Array Wizard appears and lists the disks that are available for configuration.

  • Page 73: Converting From One Raid Configuration To Another Raid Configuration

    3 Click Delete Array in the System Tasks pane. The NVIDIA Delete Array Wizard appears. 4 Click Next. A confirmation screen appears with the name and size of the array that you have marked for deletion. 5 Click Finish to delete the RAID configuration. The MediaShield RAID management utility window appears and lists any remaining arrays along with any other installed hard drives.

  • Page 74: Rebuilding A Raid Configuration

    5 Under RAID Mode Selection, select Mirroring or Striping from the drop-down menu. 6 Click Next. NOTICE: You will lose all data on the selected drives in the next step. 7 Under Free Disk Selection, select the hard drive(s) you want to include in the (migrated) array by clicking the checkbox beside it.

  • Page 75: Cleaning Your Computer

    Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

  • Page 76: Floppy Drive

    5 Recenter the rollers in their channels, as needed. Ensure that fluff from the swab is not left on the rollers. 6 Replace the ball and retainer ring, and then turn the retainer ring clockwise until it clicks into place. Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab.

  • Page 77: System Setup

    Certain changes can cause your computer to work incorrectly. Entering System Setup 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press <F2> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time.

  • Page 78: Options List

    Menu — Appears on top of the System Setup window. This field provides a menu to access to the System Setup options. Press < >and< navigate. As a Menu option is highlighted, the Options List, lists the options that define the hardware installed on you computer. Options List —...

  • Page 79: System Setup Options

    System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. Main System Info BIOS Info Service Tag Express Service Code Asset Tag Date Time Memory Installed Memory Available...
  • Page 80 Advanced Allows you to enable or disable the CPU features that enhance CPU Feature the performance of the system. Allows you to enable or disable the integrated devices and ports Integrated on your system. Peripherals Enables or disables a user to define or change any values related IDE/SATA to IDE or SATA devices such as hard drives, optical drives, and Configuration...
  • Page 81 Power Specifies the ACPI suspend type. The default is S3. ACPI Suspend Type Specifies the behaviour of the system after recovering from a AC Recovery power loss. • On — The computer turns on after it recovers from a power •...

  • Page 82: Boot Sequence

    You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Driver and Utilities media, but you want the computer to boot from the hard drive when the diagnostic tests are complete.

  • Page 83: Changing Boot Sequence For Future Boots

    3 When the DELL logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for an extended period of time. To avoid possible keyboard failure, press and release <F12> in even intervals until the Boot Device Menu appears.
  • Page 84 System Setup...

  • Page 85: Clearing Passwords And Cmos Settings

    Dell Support website at support.dell.com. 2 Remove the computer cover (see "Removing the Computer Cover" in the Service Manual on the Dell Support website at support.dell.com). 3 Locate the 2-pin password connector on the system board. 4 Remove the 2-pin jumper plug from the pins and set the jumper plug aside.
  • Page 86 5 Replace the computer cover (see "Replacing the Computer Cover" in the Service Manual on the Dell Support website at support.dell.com). 6 Connect your keyboard and mouse, then connect your computer and monitor to electrical outlets and turn them on.

  • Page 87: Clearing Cmos Settings

    Service Manual on the Dell Support website at support.dell.com). 3 Locate the 3-pin CMOS jumper on the system board (see "System Board Components" in the Service Manual on the Dell Support website at support.dell.com). 4 Move the 3-pin jumper plug from pins 3 and 2 to pins 1 and 2.

  • Page 88: Flashing The Bios

    The BIOS may require flashing when an update is available or when replacing the system board. 1 Turn on the computer. 2 Locate the BIOS update file for your computer at the Dell Support website at support.dell.com. 3 Click Download Now to download the file.

  • Page 89: Troubleshooting Tools

    Ensure that the main power cable and front panel cable are securely connected to the system board (see "System Board Components" in the Service Manual on the Dell Support website at support.dell.com). • Eliminate interference. Some possible causes of interference are: –...

  • Page 90: Beep Codes

    If your computer emits a series of beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify the cause (see "Dell Diagnostics" on page 95). Troubleshooting Tools...
  • Page 91 • If available, install working memory of the same type into your computer (see "Memory" in the Service Manual on the Dell Support website at support.dell.com). • If the problem persists, contact Dell (see "Contacting Dell" on page 141). Troubleshooting Tools...
  • Page 92 Contact Dell (see "Contacting Dell" on page 141). • Ensure that the cables are connected properly. • If the problem persists, contact Dell (see "Contacting Dell" on page 141). • Ensure that no special requirements for memory module/connector placement exist (see "Memory" in the Service Manual on the Dell Support website at support.dell.com).

  • Page 93: System Messages

    C M O S C H E C K S U M E R R O R Replace the battery (see "Replacing the Battery" in the Service Manual on the Dell Support website at support.dell.com or see "Contacting Dell" on page 141 for assistance).
  • Page 94 D I S K D R I V E F A I L U R E (POST). Replace the hard-disk (see "Contacting Dell" on page 141 for assistance). E Y B O A R D F A I L U R E —...

  • Page 95: Hardware Troubleshooter

    If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 106) and run the Dell Diagnostics before you contact Dell for technical assistance. ™, and click Help and Support.

  • Page 96: Starting The Dell Diagnostics From Your Hard Drive

    Desktop Computers NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 141. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer.

  • Page 97: Starting The Dell Diagnostics From The Drivers And Utilities Media

    <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you want to run.

  • Page 98: Dell Diagnostics Main Menu

    Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer.
  • Page 99 The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 4 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
  • Page 100 Troubleshooting Tools...

  • Page 101: Troubleshooting

    If an error message occurs in a program, see the program’s documentation. NOTE: The procedures in this document were written for the Microsoft default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Battery Problems...

  • Page 102: Drive Problems

    R O U B L E S H O O T E R — See "Troubleshooting Software and ® ® Windows — See "Dell Diagnostics" on page 95. — — See "Sound and Speaker Problems" on — ® XP and Windows Vista...

  • Page 103: Error Messages

    Problems writing to an optical drive L O S E O T H E R P R O G R A M S during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to the optical. U R N O F F S T A N D B Y M O D E I N "Power Management"...

  • Page 104: Ieee 1394 Device Problems

    — Remove the floppy disk from the floppy drive and L O S E S O M E P R O G R A M S A N D T R Y — Contact Dell (see "Contacting Dell" on IEEE 1394...

  • Page 105: Keyboard Problems

    • Shut down the computer (see "Preparing to Work Inside Your Computer" in the Service Manual on the Dell Support website at support.dell.com), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

  • Page 106: Lockups And Software Problems

    Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T The computer stops responding NOTICE:...

  • Page 107: Windows Vista Operating Systems

    Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. → Control Panel→ Programs→ Use an older program with this Start Click version of Windows. In the welcome screen, click Next. Follow the instructions on the screen.

  • Page 108: Memory Problems

    F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S • Reseat the memory modules (see Memory in the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully...

  • Page 109: Network Problems

    E S T A R T T H E C O M P U T E R Simultaneously press <Ctrl><Esc> to display the Start menu. press the up- and down-arrow keys Press < u> Turn Off, and then press <Enter>. After the computer turns off, reconnect the mouse cable as shown on the setup diagram.

  • Page 110: Power Problems

    • Ensure that the electrical outlet is working by testing it with another device, such as a lamp. • Ensure that the main power cable and front panel cable are securely connected to the system board (see "System Board Components" in the Service Manual on the Dell Support website at support.dell.com).

  • Page 111: Scanner Problems

    H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. E S T T H E E L E C T R I C A L O U T L E T testing it with another device, such as a lamp.

  • Page 112: Sound And Speaker Problems

    E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Windows XP: Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner.

  • Page 113: Video And Monitor Problems

    If you remove the card, store it in a safe and secure location. For information about your graphics card, go to support.dell.com. The screen is blank NOTE: For troubleshooting procedures, see the monitor’s documentation.
  • Page 114 • Swap the computer and monitor power cables to determine if the monitor’s power cable is defective. • Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing pins). H E C K T H E M O N I T O R P O W E R L I G H T •...

  • Page 115: Overclocking Problems

    2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 141). Overclocking Problems Overclocking may result in system instability. After three unsuccessful boot attempts, the system automatically resets the overclock settings in the system setup program to the BIOS defaults.
  • Page 116 – The power supply is not working — This issue occurs either due to a bad power supply or a device attached to the power supply. To resolve the issue, contact Dell (See "Contacting Dell" on page 141). Troubleshooting...

  • Page 117: Reinstalling Software

    A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer.

  • Page 118: Reinstalling Drivers And Utilities

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback...

  • Page 119: Using The Drivers And Utilities Media

    3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: Drivers and Utilities came installed in your computer.
  • Page 120 Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video).

  • Page 121: Troubleshooting Software And Hardware Problems In The Microsoft

    Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: Windows XP: 1 Click Start →...

  • Page 122: Restoring Your Operating System

    Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Reinstalling Software...
  • Page 123 Starting System Restore Windows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start→...

  • Page 124: Using Dell™ Pc Restore And Dell Factory Image Restore

    If possible, back up the data before using these options. Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
  • Page 125 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.
  • Page 126 7 Click Finish to close the PC Restore Removal window and restart the computer. Windows Vista: Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer.

  • Page 127: Using The Operating System Media

    To reinstall Windows, you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: Dell Drivers and Utilities media during the assembly of the computer. Use the load any required drivers. Depending on the region from which you ordered your...
  • Page 128 The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

  • Page 129: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type Cache FSB speed System Information System chipset Northbridge Southbridge BIOS chip...
  • Page 130 Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory Expansion Bus Bus type PCI (SLOT5 and SLOT6) connector connector size connector data width (maximum) bus speed PCI Express (SLOT2) connector connector size connector data width (maximum) Bus throughput PCI Express (SLOT3) connector...
  • Page 131 Ports and Connectors External Connectors Audio IEEE 1394 Network adapter PS/2 keyboard/mouse S/PDIF Systemboard Connectors IDE drive Serial ATA Floppy drive PCI Express x1 PCI Express x8 PCI Express x16 microphone, line-in, line-out, side-surround, center/LFE, rear-surround 6-pin serial connector RJ-45 port 6-pin mini-DIN connector 4-pin USB 2.0-compliant connector Toslink optical connector...
  • Page 132 Controls and Lights Power control Power light Hard-drive access light Link integrity light (on integrated network adapter) Power supply diagnostic LED Activity light (on integrated network adapter) Standby power light Front panel LEDs Back panel LEDs Specifications push button white light — Solid white for power on state blinking white light —...
  • Page 133 Video Video type Audio Audio type Power DC power supply Wattage Heat dissipation Voltage (see the safety instructions located in the Product Information Guide) Backup battery Physical Height Width Depth PCI Express HDA 7.1 channel CAUTION: To reduce the risk of fire, electric shock, or injury, do not overload an electrical outlet, power strip, or convenience receptacle.
  • Page 134 Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage Airborne contaminant level...

  • Page 135: Getting Help

    1 See "Troubleshooting" on page 101 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 95 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 140.

  • Page 136: Technical Support And Customer Service

    Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 139, and then see the contact information for your region or go to support.dell.com. DellConnect...

  • Page 137: Autotech Service

    "Contacting Dell" on page 141. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 138: Product Information

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...

  • Page 139: Before You Call

    Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 140). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...
  • Page 140 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 141: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 142 Getting Help...

  • Page 143: A Appendix

    NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

  • Page 144: Macrovision

    The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product name: Dell™ XPS™ 630i • Model number: DCDR01 • Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs...

  • Page 145: Glossary

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...
  • Page 146 bit — The smallest unit of data interpreted by your computer. Blu-ray Disc™ (BD)— An optical storage technology offering storage capacity of up to 50 GB, full 1080p video resolution (HDTV required), and as many as 7.1 channels of native, uncompressed surround sound. ®...
  • Page 147 Consumer IR Port— A port on the front of the computer that allows certain software applications to be controlled by the Dell Travel Remote in some systems. In other systems, this port allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.
  • Page 148 DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board. DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors.
  • Page 149 ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
  • Page 150 Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system.
  • Page 151 hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.
  • Page 152 I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IrDA — Infrared Data Association — The organization that creates international standards for infrared communications.
  • Page 153 — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in...
  • Page 154 MP — megapixel — A measure of image resolution used for digital cameras. ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it.
  • Page 155 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.
  • Page 156 read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.
  • Page 157 Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
  • Page 158 SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.
  • Page 159 UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation.
  • Page 160 A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system.
  • Page 161 ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip.
  • Page 162 Glossary...

  • Page 163: Index

    TV, 48 contacting Dell, 141 copying CDs general information, 45 helpful tips, 47 how to, 45 copying DVDs general information, 45 helpful tips, 47 how to, 45 Dell contacting, 141 Dell Diagnostics, 95 Dell support site, 14 DellConnect, 136 Index...
  • Page 164 Flex Bay drive Media Card Reader, 18 hard drive problems, 103 hardware beep codes, 90 conflicts, 95, 121 Dell Diagnostics, 95 drives, RAID configuration, 67 Hardware Troubleshooter, 95, 121 hibernate mode, 39, 41-42 IEEE 1394 problems, 104 Internet connection about, 27...
  • Page 165 labels Microsoft Windows, 13 Service Tag, 13 media card reader using, 64 memory problems, 108 messages error, 103 monitor blank, 113 clone mode, 37 connect DVI, 35-36 connect TV, 35, 37 connect two, 35-36 connect VGA, 35-36 display settings, 37 extended desktop mode, 37 hard to read, 113 mouse...
  • Page 166 101 beep codes, 90 blue screen, 107 CD-RW drive, 103 computer crashes, 106-107 computer stops responding, 106 conflicts, 95, 121 Dell Diagnostics, 95 drives, 102 error messages, 103 general, 106 hard drive, 103 IEEE 1394, 104 keyboard, 105 memory, 108...
  • Page 167 129 standby mode, 39 Starting the Dell Diagnostics From the Drivers and Utilities CD, 97 Starting the Dell Diagnostics From Your Hard Drive, 96 support contacting Dell, 141 support website, 14 System Restore, 122 system setup, 77 entering, 77...
  • Page 168 Index...

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