Troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
• Verify that you have turned on the connection to the wireless network.
• If you have set a specific speed for wireless network connections, verify that
you are in a wireless coverage area that supports the connection speed.
I cannot associate my device with an email address
Try performing the following actions:
• On the email setup screen, verify that you have typed all the email address
information correctly. To type your password, use the multi-tap input method.
• Verify that the email address is associated with a supported email account
(for example, a POP3 email account or an IMAP email account). For more
information about supported email accounts, contact your wireless service
provider.
• If you are trying to add a Microsoft® Outlook® or IBM® Lotus Notes® work
email address to your BlackBerry® device, in a browser on your computer, log
in to the email setup web site using the web page address provided by your
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