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Dell Dimension 4500 Owner's Manual

Dell desktop computer owner's manual
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Dell™ Dimension™ 4500
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell Dimension 4500

  • Page 1 Dell™ Dimension™ 4500 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; EMC is the registered trademark of EMC Corporation;...

  • Page 3: Table Of Contents

    Safety Instructions ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal .
  • Page 4 Drive Problems ......Floppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems...
  • Page 5 ......® Using Windows XP Device Driver Rollback Using the Dell Dimension ResourceCD Resolving Software and Hardware Incompatibilities ® Reinstalling Windows...
  • Page 6 Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......
  • Page 7 "Total Satisfaction" Return Policy (U.S. Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) ......Index .
  • Page 8 Contents...

  • Page 9: Safety Instructions

    Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened. • Your computer is equipped with either an auto-sensing voltage selector or a manual voltage selection switch.

  • Page 10: When Working Inside Your Computer

    CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely.

  • Page 11: Protecting Against Electrostatic Discharge

    NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer. Perform an orderly computer shutdown using the operating system menu (see page 22).

  • Page 12: Battery Disposal

    You can also take the following steps to prevent static damage: • • Battery Disposal Your computer uses a lithium battery. For instructions about replacing the lithium battery in your computer, see page 93. The lithium battery is a long- life battery, and it is very possible that you will never need to replace it.

  • Page 13: Finding Information For Your Computer

    • My device documentation • How to set up a printer • How to troubleshoot and solve problems • How to add parts • How to contact Dell • Warranty information • Express Service Code and Service Tag Number • Windows License Label...
  • Page 14 (see page 55). D e l l | S u p p o r t w e b s i t e The Dell | Support website provides several online tools, including: • Knowledge Base — hints, tips, and online courses •...
  • Page 15 What Are You Looking For? • How to set up my computer • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard ® • How to use Windows • Documentation for my computer and devices Find it Here S t a r t H e r e S e t u p D i a g r a m...
  • Page 16 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 17: Setting Up

    S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer...

  • Page 18: Parallel Printer

    See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Setting Up Removing the packaging...

  • Page 19: Usb Printer

    Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 19). USB Printer Install the printer driver if necessary (see the following section). Attach the USB printer cable to the USB connector on the computer and the printer.

  • Page 20: Transferring Information To A New Computer

    If your printer installation CD does not automatically run, click the Start button on the Microsoft x:\setup.exe drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD.

  • Page 21: Setting Up A Home And Office Network

    Connecting to a Network Adapter Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it. Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

  • Page 22: Turning Off The Computer

    HINT: If you are having difficulty turning off your computer, see "General Problems" on page 33. Setting Up NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. Save and close any open files and exit any open programs.

  • Page 23: Finding Solutions

    S E C T I O N 2 Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems...
  • Page 24 Solving Pr oblems See page 39. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. Get technical assistance from Dell. See page 95. See page 31.
  • Page 25 See page 44. See page 43. See page 41. See page 30. See page 37. See page 36. See page 27. See page 38. See page 42. See page 31. See page 33. See page 30. See page 30. See page 33. Solving Pr oblems...

  • Page 26: Finding Help Information

    (see page 93). If the battery still does not work properly, contact Dell (see page 95). Solving Pr oblems Tell Me How...

  • Page 27: Drive Problems

    Floppy drive problems ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 28: Cd Drive Problems

    CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This the lower-right corner of your screen. does not indicate a defect in the drive or the CD. the possibility that the original CD is defective. Problems"...

  • Page 29: Problems Writing To A Cd-Rw Drive

    Problems writing to a CD-RW drive U R N O F F T A N D B Y M O D E I N C D - R W — For information on power conservation modes, see the Tell D I S C Me How help file or search for the keyword standby in Windows Help.

  • Page 30: E-Mail, Modem, And Internet Problems

    HINT: Connect the modem to an analog telephone jack only. The line is connected to the jack on the modem. (The jack has either a green label or modem does not operate a connector-shaped icon next to it.) Ensure that you hear a click when you insert while it is connected to a the telephone line connector into the modem.

  • Page 31: Error Messages

    U R N O F F C A L L W A I T I N G C A T C H directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Click the Start button, and then click Control Panel. Click Printers and Other Hardware, and then click Phone and Modem Options.
  • Page 32 H E D E V I C E I S N O T R E A D Y — The program that you are L O S E S O M E P R O G R A M S A N D — Contact Dell (see page 95). — Insert a disk...

  • Page 33: General Problems

    A program stops responding N D T H E P R O G R A M Press <Ctrl><Shift><Esc> simultaneously. Click the Applications tab. Click the program that is no longer responding. Click End Task. — If your computer locks up and you are unable U R N T H E C O M P U T E R O F F to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns...

  • Page 34: A Solid Blue Screen Appears

    A solid blue screen appears keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process.

  • Page 35: Other Technical Problems

    Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell.

  • Page 36: Keyboard Problems

    T H E C O N F L I C T hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. T R O U B L E S H O O T I N G I N F O R M A T I O N computer, and try using the keyboard.

  • Page 37: Mouse Problems

    E S T A R T T H E C O M P U T E R Simultaneously press <Ctrl><Esc> to display the Start menu. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.

  • Page 38: Network Problems

    cable is connected as shown on page 21. No light indicates that there is no network communication. Try replacing the network cable. These lights indicate there is network communcation: Solving Pr oblems H E C K T H E M O U S E S E T T I N G S Click the Start button, click Control Panel, and then click Printers and Other Hardware.

  • Page 39: Power Problems

    E S T A R T T H E C O M P U T E R A N D T R Y T O L O G O N T O T H E N E T W O R K A G A I N H E C K Y O U R N E T W O R K S E T T I N G S or the person who set up your network to verify that your network settings are...
  • Page 40 • Remove and then reinstall the video card, if applicable (see page 78). • If the problem persists, contact Dell (see page 95). F T H E P O W E R L I G H T I S A M B E R A N D G R E E N •...

  • Page 41: Printer Problems

    — Ensure that the electrical outlet is I N D O W S ® — See page 52. — See page 54. HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer.

  • Page 42: Scanner Problems

    HINT: Dell does not cover the scanner’s warranty. If you need documentation for setup and troubleshooting information. technical assistance for your scanner, call the scanner’s manufacturer. See the scanner locking tab or button. documentation for the correct phone number. instructions.

  • Page 43: Sound And Speaker Problems

    H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S are connected as shown on the setup diagram supplied with the speakers. N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D —...

  • Page 44: Video And Monitor Problems

    If the screen is blank HINT: See the monitor documentation for troubleshooting the monitor has power. If the power light is blinking, press a key on the keyboard procedures. or move the mouse. ensure that the monitor is turned on. bent or broken pins.

  • Page 45: If The Screen Is Difficult To Read

    If the screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
  • Page 46 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 47: Diagnostic Lights

    S E C T I O N 3 Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities ® Reinstalling Windows...
  • Page 48 • If available, install properly working memory of the same type into your computer (see page 76). • If the problem persists, contact Dell (see page 95). • Be sure that there are no special memory module/memory connector placement requirements (see page 76).
  • Page 49 Then move the memory module to another connector and restart the computer. • If the problem persists, contact Dell (see page 95). Determine if a conflict exists by removing a card (not the video card) (see page 74) and then restarting the computer.

  • Page 50: Using System Restore

    Click Create a restore point. Click Next. Corrective Action • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 69). • If the problem persists, contact Dell (see page 95).

  • Page 51: Restoring The Computer To An Earlier Operating State

    Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. Click Create. Click OK. Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 53).

  • Page 52: Undoing The Last System Restore

    Click the System Restore tab. Make sure that Turn off System Restore is unchecked. NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

  • Page 53: Using Windows ® Xp Device Driver Rollback

    Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD: With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.

  • Page 54: Resolving Software And Hardware Incompatibilities

    To check for conflicts on a computer running Windows XP: Advanced Tr oubleshooting At the Welcome Dell System Owner screen, click Next. A message stating that the ResourceCD is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these...

  • Page 55: Reinstalling Windows ® Xp

    NOTICE: The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 56 Advanced Tr oubleshooting Turn off the computer (see page 22), and then turn the computer on again. When the blue DELL logo appears, press <F12> immediately. ™ If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop.
  • Page 57 If the Modem Dialing Information screen appears, enter the requested information. Then click Next. Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. If you have a network card in your computer, select the appropriate network settings.
  • Page 58 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 59: Front And Back View Of The Computer

    S E C T I O N 4 Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Closing the Computer Cover...

  • Page 60: Front View

    Front View Adding Parts CD volume control dial CD headphone jack floppy drive light power button CD activity light CD drive eject button floppy drive eject button hard drive light...
  • Page 61 Windows license label* USB 2.0 connectors May be located on the side of your computer. headphone service tag connector HINT: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. For instructions on how to reattach the door, see page 62.

  • Page 62: Back View

    Back View microphone connector To prevent damage to your computer, the front door is designed to "break away" if it is opened up too far. If the front door breaks away, you might need to reattach both the front door and the hinge arms. Reattaching the Front Door Adding Parts power connector...

  • Page 63: Reattaching The Hinge Arms

    front-door clips (2) front door Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 10. Shut down the computer (see page 22). Disconnect the power cable from your computer.
  • Page 64 Adding Parts front-panel insert use fingers to pull here Lift both hinge arms to the horizontal position. Use the two view slots to align the pivot bar with the two pivot-bar slots.
  • Page 65 view slots (2) hinge arms in horizontal position NOTICE: Using excessive force to pull the hinge arms into place may damage the arms or the front panel. Pull the arms toward you until they snap into place. If the hinge arms don’t snap back into place on the first attempt, slightly reposition the arms and try again.

  • Page 66: Opening The Computer Cover

    Adding Parts After the hinge arms snap into place, lower and raise the arms two or three times to properly seat them. Reattach the front-panel insert. Reconnect the power cable to your computer. Reattach the front door as described on page 62. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
  • Page 67 release button arrow release button Adding Pa rts...

  • Page 68: Looking Inside Your Computer

    HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer. power supply filler brackets for empty card slots (4) (page 70) * Depending on the types of drives installed in your computer, the cover Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

  • Page 69: System Board

    System Board floppy drive CD drive connector connector (FLOPPY) (SEC IDE) main power connector (MAIN POWER) standby power light (CR3F1) memory module connectors (DIMM 0, DIMM 1) page 76 microprocessor fan connector (J1D2) microprocessor connector (J1D1) 12-V power connector (J4B1) On computers with the optional telephony modem.

  • Page 70: Installing And Removing Cards

    The computer’s card connectors allow you to install different types of devices such as modems, network adapters, and video cards. Installing a Card safety instructions on page 9. Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
  • Page 71 filler bracket card retention arm If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 9. If you are replacing a card that is already installed in the computer, remove the card (see page 74). If necessary, disconnect any cables connected to the card.
  • Page 72 bracket caught outside of slot bracket within slot Adding Parts Before you lower the retention arm, make sure that: fully seated card • The tops of all cards and filler brackets are flush with the alignment bar • The notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place, securing the card(s) in the computer.
  • Page 73 card retention arm alignment guide alignment bar filler bracket NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.

  • Page 74: Removing A Card

    Removing a Card card retention arm card bracket Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Shut down the computer (see page 22).
  • Page 75 If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.

  • Page 76: Adding Memory

    You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 87. HINT: Memory purchased from Dell is covered under your computer warranty. Removing a Memory Module...

  • Page 77: Adding A Memory Module

    Adding a Memory Module Press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notches (2) memory module connector cutouts (2) step 1 step 2 Align the notches on the bottom of the module with the crossbars in the connector.
  • Page 78 Your Dell™ computer provides a connector for an AGP card. Adding Parts NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on.
  • Page 79 Card Removal Remove the filler bracket by raising the card retention arm and sliding the bracket up. On the card clip, press the tab toward the card slot. Pull the card up and out of the card clip. AGP card card clip lever card clip...
  • Page 80 Card Installation Adding Parts To add or replace the card, gently press it down into the slot connector until it clicks into place. AGP card card clip lever card clip slot connector Release the card clip lever, ensuring that the tab on the card clip lever fits into the notch on the front end of the card.
  • Page 81 NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. Check the documentation for the drive to verify that it is configured for your computer.
  • Page 82 Adding Parts Press in the two green rail tabs and pull the first hard drive out of the upper bay. Gently slide the first hard drive into the lower bay until you hear a click. Reconnect the power and hard-drive cables to the back of the first hard drive.
  • Page 83 power cable Close the computer cover (see page 83). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on.
  • Page 84 NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on. Adding Parts...

  • Page 85: Specifications

    S E C T I O N 5 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
  • Page 86 Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width (maximum) AGP bus protocols PCI connectors PCI connector size PCI connector data width...
  • Page 87 Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type BIOS address Drives Externally accessible Internally accessible Available devices Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Headphone Audio DDR SDRAM 128-, 256-, and 512-MB non-ECC DDR SDRAM 128 MB 1 GB...
  • Page 88 Ports and Connectors (continued) Internally accessible: Video Video controller Audio Audio controller Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Power DC power supply: Backup battery Appendix Primary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive...
  • Page 89 Physical Height x Width x Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). 42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) 12.7 kg (28 lb) 10 to 35 C (50 to 95 F)

  • Page 90: Viewing Settings

    Certain changes might make your computer work incorrectly. Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.

  • Page 91: System Setup Program Screens

    System Setup Program Screens The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas: • Title – The area at the top of all system setup screens that displays your computer’s model number.
  • Page 92 If you forget your supervisor or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. NOTICE: The following procedure resets all standard settings for your computer.
  • Page 93 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
  • Page 94 Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 95: Definition Of "Dell-Installed" Software And Peripherals

    If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell. HINT: Toll-free numbers...

  • Page 96: Contact Numbers And Addresses

    Tech Support and Customer Care International Access Code: 00 Sales Country Code: 54 Tech Support Fax City Code: 11 Customer Care Fax Website: www.dell.com.ar Australia (Sydney) Home and Small Business International Access Code: 0011 Government and Business Country Code: 61 Preferred Accounts Division (PAD)
  • Page 97 Technical Support International Access Code: 00 Customer Care Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales Switchboard Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Bermuda General Support Brazil Customer Support, Technical Support International Access Code: 00...
  • Page 98 Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com Appendix Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...
  • Page 99 Customer Care (Relational) Country Code: 45 Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) Website: support.euro.dell.com E-mail Support (Portable Computers): den_nbk_support@dell.com E-mail Support (Desktop Computers): den_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Dominican Republic...
  • Page 100 Technical Support Country Code: 33 Customer Care City Codes: (1) (4) Switchboard Switchboard (Calls from outside of France) Sales Fax (Calls from outside of France) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/...
  • Page 101 UK Customer Care (dial number within UK only) Corporate Customer Care Ireland Sales UK Sales (dial number within UK only) SalesFax Switchboard Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
  • Page 102 City Code Italy (Milan) Home and Small Business International Access Code: 00 Technical Support Country Code: 39 Customer Care City Code: 02 Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/zdell/ Corporate Technical Support Customer Care Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Jamaica General Support...
  • Page 103 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
  • Page 104 International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) Country Code: 352 Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales...
  • Page 105 Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...
  • Page 106 Norway (Lysaker) Technical Support International Access Code: 00 Relational Customer Care Country Code: 47 Home/Small Business Customer Care Switchboard Fax Switchboard Website: support.euro.dell.com E-mail Support (Portable Computers): nor_nbk_support@dell.com E-mail Support (Desktop Computers): nor_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Panama General Support...
  • Page 107 Technical Support International Access Code: Customer Care 09/091 Sales Country Code: 27 City Code: 11 Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...
  • Page 108 Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) International Access Code: 00 Technical Support (Corporate)
  • Page 109 Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: dell_direct_support@dell.com Department Name or Service Area, Website and E-Mail Address...
  • Page 110 Automated Order-Status System International Access Code: 011 AutoTech (For portable and desktop computers) Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com)

  • Page 111: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.

  • Page 112: Regulatory Information

    If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

  • Page 113: Nom Information (Mexico Only)

    Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 114: One-Year Limited Warranty (U.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 115 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 116: Two-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 117 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 118 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 119 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 120: Three-Year Limited Warranty (U.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 121 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 122 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 123: Four-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 124 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 125 Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.

  • Page 126: One-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
  • Page 127 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 128: Two-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 129 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 130 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 131: Three-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 132 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 133 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 134 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 135: Total Satisfaction" Return Policy (U.s. Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 136: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 137 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
  • Page 138 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 139 22 conflicts resolving software and hardware incompatibilities, 54 contact numbers, 95 cover closing, 83 opening, 66 Dell support policy, 94 display. See monitor drivers reinstalling, 52 drives fixing problems, 27 DVD drive fixing problems, 29 e-mail fixing problems, 30...
  • Page 140 I n d e x Internet fixing problems, 30 IRQ conflicts, 54 memory adding, 76 connectors, 69 messages start-up, 31, 33 modem fixing problems, 30 monitor fixing problems, 44 motherboard. See system board network fixing problems, 38 setting up, 21 Network Setup Wizard, 21 operating system reinstallation...
  • Page 141 warranty information, 114 Windows XP device driver rollback, 53 Help, 26 reinstalling, 55 scanner, 42 shutdown, 22 Index...
  • Page 142 I n d e x Index...

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