Dell Inspiron 22 3263 Service Manual
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Dell Inspiron 22 3263 Service Manual

Dell Inspiron 22 3263 Service Manual

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Inspiron 22 3263
Service Manual
Regulatory Model: W17B
Regulatory Type: W17B002

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Summary of Contents for Dell Inspiron 22 3263

  • Page 1 Inspiron 22 3263 Service Manual Regulatory Model: W17B Regulatory Type: W17B002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................... 9 Before you begin ...................................9 Safety instructions.................................9 Recommended tools................................10 Screw list....................................10 2 After working inside your computer....................11 3 Technical overview........................12 Inside view of your computer............................. 12 System-board components..............................13 4 Removing the stand........................14 Easel stand....................................
  • Page 4 Procedure..................................... 26 Post-requisites..................................26 12 Removing the system-board shield..................... 27 Prerequisites..................................27 Procedure..................................... 27 13 Replacing the system-board shield..................... 28 Procedure..................................... 28 Post-requisites..................................28 14 Removing the memory module....................29 Prerequisites..................................29 Procedure..................................... 29 15 Replacing the memory module....................31 Procedure....................................31 Post-requisites..................................32 16 Removing the wireless card.......................
  • Page 5 Procedure..................................... 43 Post-requisites..................................43 24 Removing the coin-cell battery....................44 Prerequisites..................................44 Procedure..................................... 44 25 Replacing the coin-cell battery....................45 Procedure..................................... 45 Post-requisites..................................45 26 Removing the fan........................46 Prerequisites..................................46 Procedure..................................... 46 27 Replacing the fan........................47 Procedure..................................... 47 Post-requisites..................................47 28 Removing the heat sink......................48 Prerequisites..................................48 Procedure.....................................
  • Page 6 Identifying the audio controller.............................72 Changing the audio settings............................73 Camera....................................73 Identifying the webcam in device manager........................ 73 Starting the camera application........................... 73 Getting the Dell Webcam Central..........................73 Display....................................74 Adjusting the brightness............................... 74 Changing the screen resolution........................... 74 Cleaning the display............................... 74 HDMI.....................................
  • Page 7 Identifying the display adapter............................. 75 Changing the display and Graphics Control Panel.....................75 Intel WiDi....................................76 Downloading the WiDi application..........................76 Setting up the wireless display............................. 77 USB......................................77 Downloading the USB 3.0 driver..........................77 Enabling or disabling the USB in BIOS setup program....................77 Fixing a no-boot issue caused by USB emulation......................
  • Page 8 43 System diagnostic lights......................90 44 Getting help and contacting Dell....................91 Contents...

  • Page 9: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

  • Page 11: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Inside view of your computer •...

  • Page 13: System-Board Components

    System-board components 1. wireless-card slot (NGFF_WI-FI) 2. memory-module slots (2) 3. camera-cable connector (WEBCAM) 4. CMOS clear jumper (RTCRST) 5. Password clear jumper (PSWD) 6. coin-cell battery 7. speaker-cable connector (SPEAKER) 8. touch-screen board cable connector (TOUCH) 9. control-buttons board cable connector 10.

  • Page 14: Removing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Easel stand • Pedestal stand Easel stand 1.

  • Page 15: Pedestal Stand

    a. screws (2) b. easel stand c. back cover Pedestal stand 1. Using a plastic scribe, pry the stand cover off the back cover. a. stand cover b. plastic scribe c. back cover 2. Remove the screws that secure the stand bracket to the back cover. 3.

  • Page 16: Procedure To Remove Stand Riser From Stand Base

    1. screws (4) 2. stand bracket 3. back cover 4. pedestal stand Procedure to remove stand riser from stand base 1. Lift the screw handle on the stand base. 2. Using the screw handle, loosen the captive thumbscrew that secures the stand base to the stand riser. a.
  • Page 17 a. stand riser b. stand base Removing the stand...

  • Page 18: Replacing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Easel stand • Pedestal stand Easel stand 1.

  • Page 19: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the stand.

  • Page 20: Replacing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the tabs on the back cover with the slots on the display-assembly base and snap the back cover into place.

  • Page 21: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 22 1. optical-drive bezel 2. optical drive 3. optical-drive bracket 4. screws (2) Replacing the optical drive...

  • Page 23: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 24: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 25 1. display-assembly base 2. screw 3. hard-drive assembly 4. hard-drive cable 5. Remove the screws that secure the hard-drive bracket to the hard drive. 6. Remove the hard drive from the hard-drive bracket. a. screws (3) b. hard-drive bracket c. hard drive Removing the hard drive...

  • Page 26: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Topics: •...

  • Page 27: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 28: Replacing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 29: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 30 a. memory module b. securing clips (2) c. memory-module slot Removing the memory module...

  • Page 31: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 32: Post-Requisites

    Post-requisites 1. Replace the system-board shield. 2. Replace the back cover. 3. Replace the stand. Replacing the memory module...

  • Page 33: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 34 1. wireless-card bracket 2. screw 3. wireless-card slot 4. wireless card 5. antenna cables Removing the wireless card...

  • Page 35: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 36: Post-Requisites

    1. tab 2. notch 3. wireless card 4. wireless-card slot 5. antenna cables 6. wireless-card bracket 7. screw Post-requisites 1. Replace the system-board shield. 2. Replace the back cover. 3. Replace the stand. Replacing the wireless card...

  • Page 37: Removing The Control-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 38: Replacing The Control-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 39: Removing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 40: Replacing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 41: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 42 3. routing guides 4. securing clip 5. camera frame 6. camera cable 3. Turn the camera over and remove the camera cable from the tab on the back of the camera frame. a. tab b. camera cable c. camera frame 4.

  • Page 43: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 44: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 45: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket and press down the battery into place.

  • Page 46: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 47: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 48: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 49 c. captive screws (3) Removing the heat sink...

  • Page 50: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 51: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 52 5. tape 6. rubber grommets (4) Removing the speakers...

  • Page 53: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 54: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 55 1. fan cable 2. hard-drive and optical-drive power cable 3. optical-drive data cable 4. hard-drive data cable 5. microphone and camera cable 6. speaker cable 7. display-panel power cable 8. control-buttons board cable 9. touch-board cable 10. display cable NOTE: The touch-board cable is not available on the non-touch systems.
  • Page 56 c. display-assembly base Removing the system board...

  • Page 57: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 58: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 59 a. screws (4) b. VESA-mount bracket c. display-assembly base 3. Disconnect the touch-screen board cable and display-panel power cable from their connectors on the display-assembly base. 4. Note the routing of the optical-drive data, touch-board, display backlight, hard drive, and control-buttons board cables and remove the cables from the routing guides on the display-assembly base.
  • Page 60 1. screws (19) 2. display assembly 3. display-assembly base 4. tabs (3) 7. Lift the display-assembly base off the display assembly. 8. Remove the rubber feet. 1. display assembly Removing the display assembly...

  • Page 61: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 62: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 63 1. display assembly 2. display cable 3. tape 4. clips (2) Removing the display cable...

  • Page 64: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 65: Removing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 66 a. display bezel b. screws (4) c. rubber feet (2) Removing the rubber feet...

  • Page 67: Replacing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 68: Bios Setup Program

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 69: Post-Requisites

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the stand. 2. Remove the back cover.

  • Page 70: Post-Requisites

    a. jumper plug b. password jumper pins c. CMOS jumper-pins Post-requisites 1. Replace the system-board shield. 2. Replace the back cover. 3. Replace the stand. BIOS setup program...

  • Page 71: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 72: Technology And Components

    The audio drivers are already installed when you receive your computer. Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 73: Changing The Audio Settings

    Getting the Dell Webcam Central A CD is shipped along with your computer which contains the Dell Webcam Central software. If you do not have the software, you can download it by registering through My Account on the Dell website.

  • Page 74: Display

    NOTE: The Dell Webcam Central is not available for download from the support site or the resource CD. Display This computer is shipped with the following display options: • 21.5-in FHD + touch screen with 1920 x 1080 resolution •...

  • Page 75: Hdmi

    This computer is shipped with AMD Radeon R5 A335 video controller. Downloading the graphics driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 76: Intel Widi

    WLAN card Intel 2230 or Intel 6150 Operating System Windows 7 or later Driver Download and install the latest driver for “Intel Wireless Display Connection Manager” available at www.dell.com/support Downloading the WiDi application 1. Turn on your computer. Technology and components...

  • Page 77: Setting Up The Wireless Display

    Enabling or disabling the USB in BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 78: Fixing A No-Boot Issue Caused By Usb Emulation

    USB devices. Follow these steps to fix the no-boot issue: 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. 3. On the left pane, select Settings > System Configuration > USB Configuration.

  • Page 79: Bluetooth

    NOTE: Type the network security key, if prompted. Bluetooth This computer is shipped with Bluetooth 4.0. Turning Bluetooth on or off NOTE: There is no physical switch to enable or disable Bluetooth. It has to be done through the computer settings. 1.

  • Page 80: Removing The Bluetooth Device

    Removing the Bluetooth device 1. Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 2. Click Bluetooth, and then click Go to settings. 3. Click the device you want to remove, and then click Remove device. Transferring files between devices using Bluetooth 1.

  • Page 81: Hard Drive

    1. Turn on or restart the computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of hard drives is displayed under the System Information in the General group.

  • Page 82: Chipsets

    This computer is shipped with the chipset integrated in the processor. Downloading the chipset driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product Support, enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 83: Memory

    Verifying the system memory in BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. 3. On the left pane, select Settings > General > System Information.

  • Page 84: Processors

    This computer is shipped with the Windows 10 factory installation. Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Device drivers Intel Dynamic Platform and Thermal Framework In the Device Manager, check if the Intel Dynamic Platform and Thermal Framework is installed.

  • Page 85: Intel Chipset Software Installation Utility

    In the Device Manager, check if the video driver is installed. Install the video driver updates from www.dell.com/support. Intel Serial IO Driver In the Device Manager, check if the Intel Serial IO Driver is installed. Install the driver updates from www.dell.com/support. Technology and components...

  • Page 86: Intel Trusted Execution Engine Interface

    Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver updates from www.dell.com/support. Technology and components...

  • Page 87: Intel Virtual Button Driver

    Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Technology and components...

  • Page 88: Intel Wireless 3165 Wi-Fi And Bluetooth Drivers

    Intel Wireless 3165 Wi-Fi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support.

  • Page 89: Boot Menu

    Boot menu This computer includes a one-time boot menu. This feature allows you to change the sequence of devices that your computer attempts to boot from, for example, floppy, CD-ROM, or hard drive. Boot menu enhancements The boot menu enhancements are as follows: •...
  • Page 90 System diagnostic lights Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.
  • Page 91 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources. Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app...

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