Lockups And Software Problems; The Computer Does Not Start; The Computer Stops Responding; A Program Stops Responding Or Crashes Repeatedly - Dell PP31L Quick Reference Manual

N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E
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malfunctioning, or a memory module may be loose. Run the System Memory
tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self
Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35).
X I S N O T A C C E S S I B L E
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drive and try again.
A R N I N G A T T E R Y I S C R I T I C A L L Y L O W
W : B
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.

Lockups and Software Problems

CAUTION:
safety instructions in the Product Information Guide.

The computer does not start

H E C K T H E A C A D A P T E R
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the computer and to the electrical outlet.

The computer stops responding

NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
U R N T H E C O M P U T E R O F F
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on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off, then restart your computer.

A program stops responding or crashes repeatedly

N D T H E P R O G R A M
E
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
NOTE:
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
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reinstall the program. Software usually includes installation instructions in its
documentation or on a DVD.
46
Troubleshooting
H E D E V I C E I S N O T R E A D Y
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Before you begin any of the procedures in this section, follow the
Ensure that the AC adapter is firmly connected to
—
If you are unable to get a response by pressing a key
—
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The keyboard controller may be
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Insert a disk into the
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The battery is running out of
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If necessary, uninstall and then
—