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Dell™ Latitude™ E6500
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell Technology Guide at support.dell.com.
Model PP30L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Summary of Contents

  • Page 1

    For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP30L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark and Core is a trademark of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association;...

  • Page 3: Table Of Contents

    Contents About Your Computer Front View Back View Battery Removal Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Setting Up Your Computer Quick Setup Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Microsoft...

  • Page 4: Table Of Contents

    Dell Support Utility Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Restoring Your Operating System Using Microsoft Using Dell Factory Image Restore Using the Operating System Media Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect™ Online Services...

  • Page 5: Table Of Contents

    Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Finding Information Index .......

  • Page 6

    Contents...

  • Page 7: About Your Computer, Front View

    About Your Computer NOTE: For more information about the features of your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Front View camera and microphone (optional) display display latch keyboard status lights About Your Computer 14 13...

  • Page 8

    Dell ControlPoint (DCP) button USB connectors (2) 11 smart card slot 13 wireless switch and Dell™ Wi-Fi Catcher™ Network Locator button 15 fingerprint reader (optional) 17 PC Card slot 19 track stick 21 track stick buttons/touch pad buttons 23 speaker...

  • Page 9: Back View

    Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the...

  • Page 10: Battery Removal

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

  • Page 11: Wireless Switch And Dell™ Wi-fi Catcher Network Locator

    Wi-Fi Catcher Network Locator to locate networks. For more information about the wireless switch and the Wi-Fi Catcher Network Locator, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet"...

  • Page 12

    About Your Computer...

  • Page 13: Setting Up Your Computer, Quick Setup

    Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

  • Page 14

    2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player Setting Up Your Computer...

  • Page 15

    6 Connect to the Internet. See "Connecting to the Internet" on page 16 for more information. Internet service wireless router laptop with wireless connection cable or DSL modem laptop with wired connection Setting Up Your Computer...

  • Page 16: Connecting To The Internet, Setting Up Your Internet Connection

    NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

  • Page 17: Transferring Information To A New Computer

    4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next.

  • Page 18

    NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP.

  • Page 19

    6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next.

  • Page 20

    #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries. Setting Up Your Computer ®...

  • Page 21: Microsoft Windows Vista

    Microsoft Windows Vista 1 Click the Windows Vista Start button and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard.

  • Page 22

    Setting Up Your Computer...

  • Page 23: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type L2 cache Front-side bus frequency Storage Hard drive Second hard drive System Information...

  • Page 24

    PC Card CardBus controller PC Card connector Cards supported PC Card connector size ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. ExpressCard connector Cards supported Secure Digital (SD) Memory Card Reader Cards supported Memory Memory module connector Memory configurations...

  • Page 25

    Memory (continued) Minimum memory Maximum memory NOTE: Dual-channel bandwidth operation requires both memory slots to be populated and match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. Ports and Connectors Audio IEEE 1394a...

  • Page 26

    Communications Modem: Network adapter Wireless Mobile Broadband Video NOTE: Your Dell™ computer has both integrated and discrete video options. Video type Data bus Video controller Video memory Video output Specifications three USB 2.0 ports with up to 2 A shared power for external device one USB 2.0/eSATA port with up to 2 A...

  • Page 27

    Video (continued) External support Audio Audio type Audio codec Stereo conversion Interfaces: Internal External Speakers Internal speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Dimensions Maximum resolutions: WXGA CCFL WXGA+ WLED WUXGA 2-CCFL Refresh rate Operating angle DisplayPort DVI (DisplayPort adapter or through E-Port) HDMI (DisplayPort adapter) two-channel high definition audio (Azalia)

  • Page 28

    Display (continued) Viewing angles: Horizontal Vertical Pixel pitch: Typical power consumption (panel with backlight): Keyboard Number of keys Layout Size Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Specifications WXGA: 40/40° WXGA+: 55/55° WUXGA: 55/55° WXGA: 15/30° WXGA+: 45/45°...

  • Page 29

    Battery Types Dimensions, 4-cell lithium-ion batteries: Depth Height Width Weight Dimensions, 6-cell lithium-ion batteries: Depth Height Width Weight Dimensions, 9-cell lithium-ion batteries: Depth Height Width Weight Dimensions, 12-cell polymer slice batteries: Depth Height Width Battery voltage 4-cell "smart" lithium ion 6-cell "smart"...

  • Page 30

    1 hour or less to 80% capacity up to 500 cycles 0° to 40°C (32° to 104°F) –10° to 65°C (14° to 149°F) CR-2032 65-W travel adapter 90-W AC adapter 130-W Dell adapter PA-4E 100–240 VAC 50–60 Hz 19.5 VDC 1.5 A 3.34 A 1.5 A...

  • Page 31

    AC Adapter (continued) 130W Dell adapter PA-4E Input current Output current Dimensions Height Width Depth Temperature range: Operating Storage Physical Height Width Depth Weight Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage 2.5 A 6.7 A 70.22 mm (2.76 inches) 146.64 mm (5.77 inches)

  • Page 32

    Environmental (continued) Maximum vibration (using a random vibration spectrum that simulates user environment): Operating Storage Maximum shock (Measured with hard drive in operating status and a 2 ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2 ms halfsine pulse for storage): Operating Storage...

  • Page 33: Troubleshooting, Tools, Power Lights

    Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 34: Beep Codes

    This beep code tells you that the computer encountered a possible motherboard failure. If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42). Code Description...

  • Page 35: Error Messages

    A C H E D I S A B L E D D U E T O F A I L U R E microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65). Suggested Remedy...

  • Page 36

    F A I L E D I N I T I A L I Z A T I O N hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). The operation requires a hard drive in the bay before it R I V E N O T R E A D Y —...

  • Page 37

    CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

  • Page 38

    E Y B O A R D S T U C K K E Y F A I L U R E cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

  • Page 39

    Contact Dell (see "Contacting Dell" on page 65). O T I M E R T I C K I N T E R R U P T malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

  • Page 40: System Messages

    H U T D O W N F A I L U R E — Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). I M E D A Y C L O C K L O S T P O W E R corrupted.

  • Page 41

    Service Manual at support.dell.com. A R D D I S K D R I V E F A I L U R E POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance. A R D D I S K D R I V E R E A D F A I L U R E drive start test (see "Contacting Dell"...

  • Page 42: Troubleshooting Software And Hardware Problems, Dell Diagnostics

    It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. Troubleshooting , and click Help and Support.

  • Page 43

    Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell"...

  • Page 44: Troubleshooting Tips, Power Problems

    If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems...

  • Page 45

    • Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com). • Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com).

  • Page 46: Memory Problems, Lockups And Software Problems

    • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...

  • Page 47

    The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown. U R N T H E C O M P U T E R O F F key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

  • Page 48: Dell Technical Update Service

    Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

  • Page 49: Dell Support Utility

    2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment.

  • Page 50

    Troubleshooting...

  • Page 51: Reinstalling Software, Drivers, Identifying Drivers

    Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP: 1 Click Start→ Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System.

  • Page 52: Reinstalling Drivers And Utilities

    NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows XP: 1 Click Start→...

  • Page 53

    Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer.

  • Page 54: Restoring Your Operating System

    Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

  • Page 55

    NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore Windows XP:...

  • Page 56: Using Dell Factory Image Restore

    If possible, back up the data before using these options. Use or Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

  • Page 57: Using The Operating System Media

    Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6 On the Dell Factory Restore Image welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

  • Page 58

    NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.

  • Page 59: Getting Help, Obtaining Assistance

    1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 64.

  • Page 60: Technical Support And Customer Service, Dellconnect, Online Services

    Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 62, and then see the contact information for your region or go to support.dell.com. DellConnect™...

  • Page 61: Autotech Service, Automated Order-status Service, Problems With Your Order

    "Contacting Dell" on page 65. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 62: Product Information, Returning Items For Warranty Repair Or Credit, Before You Call

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...

  • Page 63

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.

  • Page 64

    Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 65: Contacting Dell

    To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need.

  • Page 66

    Getting Help...

  • Page 67: Finding Information

    Code is located on your computer. • A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on...

  • Page 68

    Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available on your hard drive and at support.dell.com. Microsoft ® Windows ® License Label Your Microsoft Windows License is located on your computer.

  • Page 69: Index

    60 Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 DellConnect, 60 diagnostics beep codes, 34 Dell, 42...

  • Page 70

    15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 phone numbers, 65 power power light conditions, 44...

  • Page 71

    54 software, 46-48 tips, 44 updates software and hardware, 48 view back, 9 front, 7 Windows License label, 68 Windows Vista Dell Factory Image Restore, 56 Device Driver Rollback, 52 Program Compatibility wizard, 47 reinstalling, 67 Index...

  • Page 72

    Windows Vista (continued) returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 17 reinstalling, 67 returning to a previous device driver version, 52 setting up Internet connection, 16 System Restore, 54 wizards Files and Settings Transfer...

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