Before Calling For Service - Samsung HT-DS960 Instruction Manual

Before Calling for Service

Refer to the chart below for help with common problems. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the
nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Disc tray does not open.
•
Make sure the power cord is plugged securely into the outlet.
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
Playback does not start. DVD discs purchased from abroad may not be playable.
•
Check the format of your disc: CD-ROMS and DVD-ROMs
cannot be played on this home theater.
•
Make sure that the rating level is correct.
Playback does not start
•
Check for deformities or scratches on the disc surface.
immediately when the
•
Clean the disc surface.
Play/Pause button is pressed.
Sound is not produced.
•
Check the speaker setup and customization settings
•
Check for damage on the disc.
•
Sound can be heard only Select "PRO LOGIC II" by pressing
on the remote control to use all six speakers.
from a few speakers and
•
Make sure that the DVD disc is 5.1-CH compatible.
•
not all six. If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
•
If the DVD player is moved from cold to warm temperatures,
condensation can form inside the player. Remove the disc and let
is not produced, or the disc
the player stand for 1 or 2 hours with the power on. Use the player
tray opens 2 to 5 seconds later.
after the condensation evaporates.
•
Dolby Digital 5.1 CH Check for a "Dolby Digital 5.1 CH" mark on the disc. Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
Surround Sound is not
with 5.1 channel sound.
•
produced. Check to see if the audio language is correctly set to DOLBY
DIGITAL 5.1-CH in the information display.
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Check/Remedy
(Dolby Pro Logic II)
Symptom
• Disc is rotating but no •
Check to see if the TV power is on.
•
Check to see if the video cables are connected properly.
picture is produced.
•
Check for damage, deformities or dirt on the disc
• Picture quality is poor and
picture is shaking.
•
Be sure that the remote control is being used within the required
The remote control does not
angle and distance
work.
•
Replace the batteries.
•
Select the correct mode(TV/DVD) function of the remote.
Audio language and
•
Only DVDs that are created with audio language and subtitles can
subtitles do not work.
use this feature.
Menu screen does not appear even
•
The disc may not have been created with menus.
when the menu function is selected.
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
•
Check the antenna connections.
Can't receive radio
•
If the antenna's input signal is weak, install an external FM
broadcast.
antenna in an area with good reception.
• The main unit is not working.
•
Turn off the power and hold the
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
• The DVD player is not Using the RESET function will erase all stored settings.
Do not use this unless necessary.
working normally.
•
While "NO DISC" message appears on the display of main unit, hold
The password for rating
the main unit's
appears on the display and all settings will return to the default values.
level has been forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Check/Remedy
button on the main unit for
button for longer than 5 seconds. "INTIALIZE"
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