Appendix; Troubleshooting - Q-See QT454-403-5 User Manual

APPENDIX

A.1 TROUBLESHOOTING
1. The DVR does not start after connecting the power, what is wrong?
a. The power adapter may have been damaged, or is not providing enough power. Please
change the adapter.
b. The DVR may not be getting enough power from the outlet or surge protector it is
attached to.
c. There could be a problem with the system board on the DVR
2. The indicator lights of the DVR are on, but no output. Why?
a. The power adapter may have been damaged, or is not providing enough power. Please
change the adapter
b. The video format of the DVR is different from that of the monitor.
c. Connection problem. Please check the cable and the ports of the monitor and DVR.
3. Why are no images displayed on some or all of the channels of the DVR?
a. Connection problem. Please check the cables and the ports of camera and DVR.
b. Camera problem. Please check the cameras by attaching them directly to TV or working
port on DVR.
c. The video format (NTSC/PAL) of the DVR is different from that of the cameras. Please
change DVR video format.
4. The DVR cannot find the hard disk drive.
a. The power adapter is not providing enough power, or the adapter is not getting enough
power from the outlet
b. Connection problem. Please check the power and data cables on the HDD.
c. The HDD is damaged and will need to be replaced.
5. I cannot record, what could be the problem?
a. The HDD is not formatted. Please format it manually first.
b. The record function is not enabled or setup correctly. Please refer to Section 4.3
Record Configuration.
c. The HDD is full and recycle function is not enabled. Please refer to Section 4.3 Record
Configuration and the Recycle Record Tab in the Record Menu.
d. The HDD is damaged and will need to be replaced.
6. I cannot use the mouse, what could be the problem?
a. Wait 5 minutes after connecting the mouse and then try again.
b. The mouse is not securely connected. Plug/unplug several times.
c. The mouse is incompatible with the system. Please try another mouse.
7 What can I do when the DVR starts and displays "please wait......"all the time?
a. First possible reason: hard drive power cable and/or data cable are not securely
connected.
Solution: Please check the cable connections and make sure they are secure; if still not
working, please unplug them and then plug them in again.
b. Second possible reason: The system is having problems reading the hard drive.
Solution: Try reformatting the current drive or re-placing it.
8. Why isn't the mouse I have plugged into the front USB port working?
The front USB port is only for backup to USB flash drive, and does not support a USB
mouse. Please use the USB port on the rear panel if using a mouse.
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9. How do I input letters and numbers?
To input letters (such as passwords) and
numbers click the box behind where
text is to be entered, and then a small
keyboard will appear. Please select
number or letter to input (the default
password is 123456), or you can use
the digital keys on the front panel, or the
digital keys on the remote control.
10. How do I upgrade the firmware on the DVR?
After you download the new firmware from the Q-See website at www.q-see.com,
copy it onto a USB flash drive. Then select Upgrade in the menu.
WARNING! Do not turn the system power off during the upgrade process!
Doing so may damage the chipset and prevent the DVR from starting.
11. I can get a live image on the display but I can't get the menu to display. How can I
pull up the menu?
Hold down the ESC key to wait for login dialog box to appear.
12. I hooked the DVR up to a TV through the BNC video out port and I do not see
anything on the screen. How do I get the video to display?
By default the DVR is setup to use a VGA monitor, if you want to use a TV instead then
push the ESC button on the front panel and hold it until you hear a beep, if you still do
not get a display then hold the ESC button down again until you hear a beep, the display
should come up.
13. What is the minimum configuration of a PC for remote connection?
COMPONENT MINIMUM REQUIRED
CPU Intel Celeron 2.4G
MOTHERBOARD Intel 845
HDD 80G
RAM 1GB
VGA 512MB Video RAM
NVIDIA GeForce MX440/FX5200
ATIRADEON 7500/X300
OS Windows 2000(SP4 above) /
Windows XP(SP2 above) /VISTA/Win7
Mac OSX 10.6
DIRECTX 9.0
PICTURE A-1
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