Palm Treo 650 Using Manual page 184

182 :: Synchronization
4. (Windows only) If the Windows New Hardware Wizard appears, the synchronization
process may be timing out before the wizard completes its job. Follow all
instructions in the New Hardware Wizard, and attempt another sync.
5. Uninstall Palm software.
6. Reboot your computer.
7. Reinstall the Palm Software Installation CD that came with your smartphone.
Synchronization finishes but info doesn't appear where it should
1. Make sure you're synchronizing with the intended desktop personal information
manager (PIM). The Palm Software Installation CD lets you synchronize your
smartphone with Palm Desktop or Microsoft Outlook for Windows. Reinsert the
installation CD and select "Change your synchronization method" if necessary. If
you use a different PIM, you will need to install third-party software to synchronize.
Consult the company that makes the PIM for more information.
2. If there are multiple Palm Powered devices synchronizing with your computer,
make sure you are synchronizing with the correct username. If info is not appearing
in Palm Desktop, make sure the correct username is selected in the toolbar of
Palm Desktop.
3. Open HotSync Manager on your computer, and make sure the necessary conduits
are set to Synchronize the files.
4. Uninstall Palm software.
5. Reboot your computer.
6. Reinstall the Palm Software Installation CD that came with your smartphone.
7. (Outlook only) With the included software, you can synchronize your Treo
smartphone with the root folders of Contacts, Calendar, Tasks, and Notes on your
computer. If you want to synchronize your info with a global Exchange Address
Book, you must copy the addresses to your local Contacts list in Outlook (right-
click the addresses and select Add to Personal Address Book).