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HP Compaq Presario,Presario 8000 Getting Started

Hp compaq presario,presario 8000: quick start
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See also: Troubleshooting Manual , Get Started
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Getting Started

Compaq Presario
S and 8000 Series Computer
This guide helps you get acquainted
with the features of your computer
and provides solutions to problems.
Connection locations and system
components may vary.

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Table of Contents
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Summary of Contents for HP Compaq Presario,Presario 8000

  • Page 1: Getting Started

    Getting Started Compaq Presario S and 8000 Series Computer This guide helps you get acquainted with the features of your computer and provides solutions to problems. Connection locations and system components may vary.
  • Page 2 © 2000, 2003 Hewlett-Packard Company. All rights reserved. purpose. Hewlett-Packard is a registered trademark of Hewlett-Packard HP shall not be liable for errors contained herein or for incidental Company in the United States of America and other or consequential damages in connection with the furnishing, countries/regions.
  • Page 3 WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 5: Table Of Contents

    Contents 1 Setting Up the PC Using a CD or DVD Drive ... 3–5 Using a Combo Drive ....3–6 Turning On the PC for the First Time .
  • Page 6 Using Speakers ....3–18 Saving Energy ....3–42 Using Multi-Channel Standby Mode .
  • Page 7 Cleaning Up the Hard Disk Drive ..5–4 8 Upgrading the PC Emptying the Recycle Bin..5–5 Preparing the PC ....8–2 Scanning the Hard Disk Drive .
  • Page 8 viii Getting Started...

  • Page 9: Setting Up The Pc

    Setting Up the PC Follow the steps shown in the Quick Setup guide After registering, install any software programs that to set up the PC. Read the topics in this section came on CDs or DVDs included in the PC box describing how to turn on the PC for the first time, (select models only).

  • Page 10: Turning On The Pc For The First Time

    Setting Up the PC Turning On the Registering with Compaq PC for the First Time As part of the initial setup in some countries/regions, you are prompted to register the 1. Press the Power button on the monitor. PC with Compaq (select models only). It’s important 2.

  • Page 11: Recovery Cds

    Setting Up the PC Recovery CDs Working in Comfort Make recovery CDs for your PC now, before a After assembling your PC, but before you begin need occurs. If the hard disk drive is ever using it, make sure the PC and your work area damaged, or you have to replace it, you must use are properly set up to maintain your comfort and recovery CDs that you create to reinstall the...
  • Page 12 Setting Up the PC 1–4 Getting Started...

  • Page 13: Getting Information And Updates

    Getting Information and Updates Use this guide as your first point of reference, and The Compaq Web site provides answers to PC then refer to the following documents: support questions. You can also press the Internet Help G button on your keyboard to access the ■...

  • Page 14: Warranty And Support Guide

    Getting Information and Updates Warranty and When requesting PC support, include the following information in your inquiry. Write it down now for Support Guide your future reference. (The serial number is on a label attached to the chassis of your PC.) The Warranty and Support Guide describes the Compaq commitment to repair or replace parts Product Name: _____________________________...

  • Page 15: Using The Pc

    Using the PC The operation of your PC is controlled by two kinds Information about using applications and of software: Microsoft Windows is in the printed manuals and online Help. For Microsoft Windows, you can also ■ The Microsoft Windows operating system, press the Internet Help G button on your keyboard which governs the interaction of the PC’s to access the built-in Help and Support Center.

  • Page 16: Using The Diskette (Floppy) Drive

    Using the PC ■ To insert a diskette, hold it with the label facing Using the Diskette (Floppy) up and the arrow on the diskette pointing Drive toward the drive; then gently push the diskette into the drive. The diskette drive (select models only) uses a 3.5"...

  • Page 17: Using The Hard Disk Drive

    Using the PC ■ To remove a diskette, press the Eject button 1 Using the Hard Disk Drive on the diskette drive. As you create and save files, download CAUTION: Wait until the diskette drive information from the Internet, install applications, activity is complete (the activity light 2 stops or receive e-mail messages and attachments, your glowing) before removing a diskette.
  • Page 18 Using the PC The partition: 3. Click the hard disk drive you are checking, usually labeled (C:). ■ Houses a backup version of the operating The amount of free space is listed in the system and the programs included with the PC. Details area.

  • Page 19: Using A Cd Or Dvd Drive

    Using the PC Using a CD or DVD Drive Your PC may have one or two optical drives, depending on the model you purchased. Comparison of Drives and Actions Allows you to CD-ROM CD-RW DVD-ROM DVD+RW/+R Play CDs, CD-Rs, and CD-RWs •...

  • Page 20: Using A Combo Drive

    Using the PC ■ A DVD movie, the Video window and Using a Combo Drive InterVideo WinDVD Player control panel open. Some PCs have a combination drive (known as See “Playing a Movie” on page 3–8. a combo drive), which combines the functions of ■...

  • Page 21: Inserting And Removing A Cd Or Dvd Disc

    Using the PC Inserting and Removing 2. Carefully lift the disc from the disc case. Hold the disc by the edges and the center hole only, a CD or DVD Disc to avoid touching the surface. Your PC must be turned on before you can 3.

  • Page 22: Playing Music

    Using the PC Playing Music 2. Wait for the DVD to start playing automatically. If it does not, follow these steps. 1. Insert a CD or DVD disc. a. Click the Start button on your Windows 2. Wait for the disc to start playing. If the disc desktop.

  • Page 23: Playing Video Cds

    Using the PC Playing Video CDs If the VCD is dual-language, see “Playing Dual-Language Video CDs” on page 3–10 to select VCDs (video compact discs) can be played in a PC a specific language. that has a CD or DVD drive by using InterVideo To play a VCD with Windows Media Player: WinDVD or Windows Media Player programs.
  • Page 24 Using the PC 7. Select the file, and then click Open. Your VCD 3. Under Volume Control Balance, move the begins playing. slider bar all the way to the right or to the left, depending on the language you want to hear. If the VCD is dual-language, see “Playing 4.

  • Page 25: Recording With The Cd-Rw Drive

    Using the PC Recording with the CD-RW Drive Compaq provides CD burning software (select models only) to assist you with creating CDs. Uses of the CD-RW Drive You can create An audio CD Create personal music CDs with your favorite music tracks and MP3/WMA files. A data CD Store data from files or folders on your hard disk drive or write files directly to a CD-R and CD-RW.
  • Page 26 Using the PC Creating a Music CD 3. Select an option: ❏ Make a Music Disc from Audio RecordNow CD/DVD Writer (available on select Files — Creates a music disc from MP3, models) creates closed session music CDs. This WMA, or WAV files on your hard disk means that you must record all music files for a drive.
  • Page 27 Using the PC 6. Click Finish when you have added all the Creating a Data CD audio files to your music CD project. You can record data to blank or appendable CD-R 7. Insert a blank CD-R or CD-RW disc, and then or CD-RW discs in different ways: With click Next.

  • Page 28: Installing Dla Software

    Next. 1. Go to the Web site: 4. Click Add Files and Folders. http://www.hp.com/cposupport 5. Select the files you want to record, and then Click Choose your language and click Add. Repeat this step until you are country/region to select the finished adding files.
  • Page 29 Using the PC Recording with DLA 5. Under Format type, select Full or Quick (erase). You must select the quick format for Format a blank CD or DVD before copying all CD-R or DVD+R discs. You must select the files directly to the disc. If you don’t, a full format for a CD-RW or DVD+RW disc the message appears telling you to format the first time you format it.
  • Page 30 Using the PC When the disc formatting is complete, you After you record your files, if you want to read the can copy your files directly to the disc in DLA-formatted disc on most other CD-ROM drives, My Computer by: you must make the disc compatible: Insert your disc into your drive, right-click the DVD Writer drive ■...

  • Page 31: Recording With The Dvd Writer Drive

    Using the PC Recording with the Maintaining the CD or DVD Drive DVD Writer Drive Keep the following guidelines in mind: The DVD Writer drive, available on select models ■ Do not move the drive while it is operating. only, plays movie DVDs and music CDs, reads data ■...

  • Page 32: Using Speakers

    Using the PC Using Speakers A stereo speaker system is a 2-channel system that can be passive (no power button) or powered. Your PC may or may not include a set of stereo speakers or a subwoofer. For details on connecting Your PC only supports powered (active) the speakers to the PC, see the Quick Setup guide.

  • Page 33: Using Multi-Channel Audio Speakers

    Using the PC Using Multi-Channel Audio Connecting a Multi-Channel Speaker System to the PC Speakers 1. Turn off the PC. If your PC has the multi-channel audio speakers 2. Connect the three speaker plugs to the option (select models only), you can connect four connectors on the back of the PC.
  • Page 34 Using the PC 3. Turn on the speaker system. 4. Click the Speaker Configuration tab. 4. Turn on the PC. 5. Select the option describing the number of speakers in your system, for example, 5. Configure the audio output for the 6 speaker mode (for 5.1 channels).
  • Page 35 Using the PC Configuring Multi-Channel Audio 5. Click Apply. Output for the DVD Player To test the speaker, click the Test WinDVD is set up for two-speaker (stereo) output. button. The WinDVD control panel To hear all speakers with multi-channel DVD shows the speaker number being used.

  • Page 36: Adjusting The Speaker Volume

    Using the PC Using the Microphone with Adjusting the Speaker Volume Multi-Channel Audio You can adjust the speaker volume by using the: The multi-channel speaker system (on select models ■ Volume knob or buttons on the keyboard. only) connects to the PC using the Microphone, ■...
  • Page 37 Using the PC To adjust the speaker volume from the Control 5. Make adjustments to the device and speaker volume levels. Panel: 1. Click the Start button on the Windows taskbar. 2. Click Control Panel. 3. Click Sounds, Speech, and Audio Devices, if it is present.

  • Page 38: Connecting The Pc To A Television

    Using the PC Connecting the PC to a Connecting to a TV Set Television 1. Turn off the PC. 2. Connect the TV cable using one of the Your PC has TV-out capability, which means you following scenarios, depending on the can connect it to a television to view the PC image connection jacks on your TV: on a TV.
  • Page 39 Using the PC ❏ If your TV has a composite video jack and Back of PC your PC has a composite video jack, connect a composite video cable to the Composite Video Video In jack on the TV to the composite S-Video Adapter Cable Cable...

  • Page 40: Viewing The Pc Image On Tv

    Using the PC Viewing the PC Image on TV 5. Click Properties. 6. Click the Settings tab. The type of video card on your PC 7. Click the Advanced button. determines how the computer selects the TV-out option. Some options and menus in 8.

  • Page 41: Disabling The Tv Option

    Using the PC 9. Click the OK button, and then click OK To disable the TV option: again. 1. Right-click an empty area of the screen. 10. When the PC image appears on the TV 2. Click Properties. screen, click Yes to keep the setting. You have 15 seconds to accept this new setting before it 3.

  • Page 42: Disconnecting The Tv

    Using the PC 6. Click the OK button, and then click OK Disconnecting the TV again. 1. Disable the TV option. See “Disabling the TV 7. When the PC image appears on the PC Option” on page 3–27. screen, click Yes to keep the setting. You have 2.

  • Page 43: Using The Mouse

    Using the PC Using the Mouse Your PC includes a mouse for directing the cursor on the Windows desktop. Use the mouse on a flat surface. The mouse has three parts on the top. Click the left mouse button 1 to position the cursor or to select an item (double-click to open an application or file).
  • Page 44 Using the PC Your PC includes one of the following mouse types: Mouse Types Mouse Functions Scroll mouse Uses left and right function buttons and a scroll wheel. Optical mouse Available with select models, this mouse provides the same functions as the scroll mouse, but it uses an optical sensor instead of a mechanical ball to determine the position of the cursor on the screen.

  • Page 45: Switching Mouse Button Functions

    Using the PC Switching Mouse Button Scrolling with the Mouse Functions Moving through a document or Web site with the scroll wheel is faster than using the scroll bar. Use To switch the functions of the right and left mouse the scroll wheel to: buttons: ■...

  • Page 46: Panning With The Mouse

    Using the PC Panning with the Mouse A wireless keyboard functions the same as other keyboard types, except it uses a receiver unit to 1. Press and hold down the wheel button. communicate with your PC instead of a connector 2.
  • Page 47 Using the PC Compaq Internet Keyboard Components Function keys Perform special functions, depending on the software application being used. Internet buttons Provide access to your favorite Web sites, services, and applications. (Not available on all keyboards.) Edit keys Insert, Home, Page Up, Delete, End, and Page Down. Status lights Indicates status of the PC and keyboard settings, labeled: ■...
  • Page 48 Using the PC Compaq Internet Keyboard Components (Continued) Application key* Opens pop-up menus (like the right mouse button) in a Microsoft Office application. May perform other functions in other software applications. Windows logo Open the Start menu in Microsoft Windows. Used in combination with other keys to keys* perform other functions.
  • Page 49 Using the PC Some keyboards do not have the Internet buttons and use a different layout on the top right. The + and – keys adjust the speaker volume. The key labeled with the moon icon places the PC into Standby mode. The LEDs are status indicator lights. Getting Started 3–35...

  • Page 50: Using The Internet Buttons

    Using the PC Using the Internet Buttons The Internet Buttons make accessing your favorite Web sites, services, and applications easier and faster. Several Internet Buttons are programmed to default to an Internet Web site when pressed. However, until you set up your Internet Service Provider (ISP), the buttons take you to a window that guides you through the ISP setup process.
  • Page 51 Using the PC Internet Buttons Internet Connects you to a customizable Web page filled with local weather, news, sports, and financial information. Help Takes you to the Help and Support Center, providing information and support links your PC and PC-related peripherals. Search Accesses a Web site that helps you locate news and information on the Internet.
  • Page 52 Using the PC Internet Buttons (Continued) My Presario Takes you to the My Presario Club Web site, featuring a variety of discounts, promotions, and how-to information. Shopping Provides an instant connection to your PC store and a variety of leading consumer companies.

  • Page 53: Customizing The Internet Buttons

    Using the PC Customizing the Internet Buttons 8. Enter the URL address. You can use the Favorites button to select a Internet Buttons can be reprogrammed to open any URL from the Favorites list in Internet Explorer. software application or data file on your hard disk drive, or any Internet address.

  • Page 54: Modifying Monitor Display Properties

    Using the PC Modifying Monitor Display 6. Click Apply. Properties 7. Click OK. 1. Click the Start button. Some PC models can connect to more than one display device (CRT monitor, flat panel 2. Click Control Panel. monitor, TV). To switch the display of the PC 3.

  • Page 55: Turning Off The Pc

    Using the PC Turning Off the PC Printing 1. Close any open software programs by clicking You can print text and graphics from most applications and Internet sites if you have a printer in the upper-right corner of each window. connected to your PC and the necessary software installed for the printer.

  • Page 56: Saving Energy

    Using the PC Saving Energy 3. Select your printing options. ❏ Select the printer. As an alternative to shutting down the PC, you ❏ Choose the page range (for example, all can conserve energy by putting the PC into pages, current page, range of pages). standby and then hibernation by setting the power management timers.

  • Page 57: Standby Mode

    Using the PC Standby Mode To wake from standby, move the mouse or press a key on the keyboard. If the PC does not work When the PC is in standby mode, it goes into a properly when you wake it from standby, reset the low-power state and the monitor is blank.

  • Page 58: Hibernation Mode

    Using the PC Hibernation Mode If Hibernate is not present, you can set Going into hibernation mode, the PC saves up your PC for hibernation; refer to “Setting Automatic Standby or everything in its memory to the hard disk drive, Hibernation Mode”...

  • Page 59: Setting Automatic Standby Or Hibernation Mode

    Using the PC Setting Automatic Standby or 8. Choose the settings: Hibernation Mode ❏ To turn on auto-standby for the PC, click a time (such as After 20 mins) in the 1. Click Start on the taskbar. System standby list. 2.
  • Page 60 Using the PC 3–46 Getting Started...

  • Page 61: Using The Internet

    Using the Internet The Basics The Internet is a global, interlinked network of PCs allowing you to connect your PC with others Before you begin surfing the Internet, ensure that throughout the world. You can send and receive your PC modem phone line or broadband cable is e-mail, find information on the World Wide Web, connected, as shown in the Quick Setup guide and access many other services.

  • Page 62: What Is The Internet

    Using the Internet What Is the Internet? What Is a Hyperlink? The Internet is a shared network of PCs that Imagine you’re reading a newspaper. On page 1, transmit data and make the electronic exchange you may read something like “For more details, see of information possible.

  • Page 63: Web Browsers

    Using the Internet E-mail Web Browsers A Web browser like Microsoft Internet Explorer lets E-mail (electronic mail) allows you to send letters, you view and explore information on the Web. pictures, postcards, even music and video clips, to anyone instantaneously. Common features of a Web browser include: Outlook Express is the e-mail program that comes ■...
  • Page 64 Using the Internet Setting Up Sending an E-mail Microsoft Outlook Express E-mail 1. Press the E-mail button on the keyboard. ƒ 1. Press the E-mail button on the keyboard. ƒ 2. Click the Create Mail icon. 3. Type the recipient’s e-mail address in the If the Internet Connection Wizard To box.

  • Page 65: Restricting Internet Content

    Using the Internet Restricting Internet Content Reading E-mail Messages Your ISP receives e-mail messages for you The Internet provides you with access to a wide automatically, even when your PC is shut down. variety of information, but some information may The ISP then stores your messages until you connect not be suitable for every viewer.
  • Page 66 Using the Internet 1. Click Start on the taskbar, and then click 2. Double-click Network and Internet Control Panel. Connections, and then click Internet Options. 3. Click the Content tab 1. 4. In the Content Advisor area, click Enable 2. 5.

  • Page 67: Maintaining The Pc

    Maintaining the PC ■ Keep at least 3 inches (8 cm) of space Routine Maintenance between the top of the monitor and any Guidelines cabinet. ■ Never block vents or air intake areas for the Keep the following in mind when you are setting up or using your PC: PC or monitor.

  • Page 68: Preventive Maintenance

    Maintaining the PC ■ Keep liquids away from the PC and keyboard. It is recommended that you back up files and defragment your hard disk drive at least monthly. If ■ Turn off the PC before you: you use your PC a great deal, you may want to ❏...

  • Page 69: Removing Desktop Icons

    Maintaining the PC Removing Desktop Icons To move desktop icons to the Unused Desktop Shortcuts folder: You can remove most desktop icons from your 1. Click Start. display by either deleting them or moving them to an unused icons folder. To delete a desktop icon, 2.

  • Page 70: Cleaning Up The Hard Disk Drive

    Maintaining the PC Cleaning Up the Hard Disk Drive 6. On the General tab, click Disk Cleanup. As you use your PC and store files, the hard disk drive begins to fill up and get cluttered, affecting performance. To prevent this, you can delete files that you are not using.

  • Page 71: Emptying The Recycle Bin

    Maintaining the PC Emptying the Recycle Bin Scanning the Hard Disk Drive After you delete files from the hard disk drive, they You can scan the hard disk drive to search for and are sent to the Recycle Bin. You can retrieve files repair errors.

  • Page 72: Defragmenting The Drive

    Maintaining the PC 5. Click Properties. 1. Close all open programs. 6. On the Tools tab, click the Check Now 2. Click the Start button on the Windows button. taskbar. 7. Select the disk check options you want to use. 3.

  • Page 73: Virus Protection

    Maintaining the PC Virus Protection You should take the following precautions to protect your PC: A PC virus can destroy information on the hard disk ■ Do not open unsolicited e-mail from unknown drive. You can get a virus from infected files sources.
  • Page 74 Maintaining the PC 5–8 Getting Started...

  • Page 75: Using Application Recovery And System Recovery

    Using Application Recovery and System Recovery Make recovery CDs for your PC now, before Your PC does not include recovery CDs. a need occurs. If the hard disk drive is ever Recovery CDs contain a complete image of damaged, or you have to replace it, you must the original Presario PC hard disk drive use recovery CDs that you create to reinstall the contents.

  • Page 76: Using System Restore

    Using Application Recovery and System Recovery Using System Restore 1. Close all open programs. 2. Click the Start button on the Windows WARNING: Try System Restore before taskbar. using the Compaq System Recovery 3. Choose All Programs. program. 4. Choose Accessories. If software on your hard disk drive accidentally 5.

  • Page 77: Application Recovery

    Using Application Recovery and System Recovery Application Recovery To start Application Recovery: 1. Close all applications and folders. If an individual application or driver accidentally gets erased or damaged, you can reinstall the 2. Click Start on the taskbar. software (select drivers and programs only) 3.

  • Page 78: System Recovery

    Using Application Recovery and System Recovery System Recovery 8. Follow the onscreen instructions. 9. Repeat steps 6 through 8 to install other When other methods of repairing your system drivers or applications. software (such as System Restore or Application 10. When you have finished recovering Recovery) fail, you may want to use the applications or drivers, close the Application Compaq Presario System Recovery program...
  • Page 79 Using Application Recovery and System Recovery The System Recovery program uses a special To contact Compaq Support, see the Warranty and recovery partition on the hard disk drive to store Support Guide, included in the PC documentation, an image of the original software. for the Compaq Customer Care telephone number.
  • Page 80 Using Application Recovery and System Recovery 7. Choose Compaq, and then click Compaq Starting System Recovery If the PC Is pc tools. Not Responding 8. Click Compaq System Recovery. 1. Press and hold the Power button until the PC turns off. 9.

  • Page 81: Using Compaq Recovery Cd Creator

    Using Application Recovery and System Recovery 6. Complete the PC startup, and finish the To use this program, your PC must have a registration process. Then reconnect all CD-RW drive or other drive that can write to CDs. If peripheral devices. necessary, purchase a Windows XP–compatible CD-RW drive from a PC or electronic store.

  • Page 82: System Recovery Using Recovery Cds

    Using Application Recovery and System Recovery System Recovery To create recovery CDs: Using Recovery CDs 1. Close any open programs. To close programs, click in the upper-right The recovery CDs provide two recovery options: corner of each window. ■ Standard Recovery: This is a 2.
  • Page 83 Using Application Recovery and System Recovery ■ Full System Recovery: This recovery To run the system recovery program: process completely erases and reformats the 1. If the PC works, back up all data files that you hard disk drive. It reinstalls the operating want to save onto removable media, such as system, programs, and drivers from the CD-RW or diskette.
  • Page 84 Using Application Recovery and System Recovery 3. Disconnect all peripheral devices from the PC 8. Change the first boot device to CD-ROM by except the monitor, the keyboard, and the using one of these methods: mouse. ❏ Press the down arrow key to select the 4.
  • Page 85 Using Application Recovery and System Recovery 12. The PC starts the recovery; wait for the 13. When the recovery program finishes, click onscreen instructions to display, and then Restart to restart the PC. follow those instructions. 14. Before the PC restarts, the CD tray ejects. ❏...
  • Page 86 Using Application Recovery and System Recovery 18. Return the first boot device to the original 21. Complete the registration process, and then setting using one of these methods: reconnect all peripheral devices. ❏ Press the down arrow or up arrow key to 22.

  • Page 87: Finding Help & Support

    Finding Help & Support If you have a PC problem or question, check the following resources for answers: ■ Review this chapter. ■ Press the Internet Help G button on your keyboard to access the built-in Help and Support Center. ■...

  • Page 88: Integrated Help Tool

    Finding Help & Support Integrated Help Tool Preparing to Ship the PC Pressing the Help G button on your keyboard If you have to ship the PC to Compaq for service: accesses the Help and Support Center, which ■ Back up the hard disk drive. provides: ■...

  • Page 89: Solving Minor Problems

    Finding Help & Support Solving Minor Problems Some of the symptoms listed for certain troubleshooting problems will not apply to For each situation in this troubleshooting section, your PC. For problems relating specifically the Symptom indicates the sign or warning to the monitor or printer, refer to the message for the type of problem.
  • Page 90 Finding Help & Support Audio Symptom Problem Solution No sound. Volume is muted. 1. Click Start, and then click Control Panel. 2. Click Sounds, Speech, and Audio Devices, if present, and then double-click Sounds and Audio Devices. 3. Click the Mute check box to remove the check mark from the box.
  • Page 91 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive Symptom Problem Solution CD-ROM, CD-RW, CD is upside down. Reinsert the CD with the label facing up. DVD-ROM, or DVD+RW/+R DVD-ROM drive takes longer Wait at least 30 seconds to let the DVD-ROM drive drive cannot read a disc or to start because it has to determine the type of media.
  • Page 92 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued) Symptom Problem Solution CD-ROM, CD-RW, Windows does not detect 1. Click Start, and then click Control Panel. DVD-ROM, or DVD+RW/+R CD-ROM or DVD-ROM 2. Click Performance and Maintenance, if drive cannot read a disc or driver.
  • Page 93 Finding Help & Support Diskette (Floppy) Drive Symptom Problem Solution Unable to read the diskette A non-formatted To format the diskette: (floppy disk). diskette has been 1. Click Start, and then click My Computer. inserted. 2. Right-click the 3½ Floppy (A:) icon. 3.
  • Page 94 Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Problem Solution Diskette drive light Diskette has been Remove the diskette, and reinsert it: Insert the edge stays on. improperly inserted. with the sliding cover into the drive, face up, and push the diskette in until it stops.
  • Page 95 Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Problem Solution Diskette drive cannot Diskette is full or the Use another diskette or compress the file to reduce save information to the file is too big. the size. diskette. Diskette is write-protected. Slide the write-protection tab to the unlocked position on the diskette.
  • Page 96 Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Problem Solution Diskette drive cannot Diskette is not formatted. To format the diskette: read a diskette. 1. Click Start, and then click My Computer. 2. Right-click the 3½ Floppy (A:) icon. 3.

  • Page 97: Display (Monitor)

    Finding Help & Support Display (Monitor) Symptom Problem Solution If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table. Screen is blank, and monitor Monitor power cable is Reconnect the power plug on the power light is not lit.
  • Page 98 Finding Help & Support Display (Monitor) (Continued) Symptom Problem Solution Screen is blank. Monitor connector cable is Inspect the monitor video connector not properly connected to for bent pins. If no pins are bent, the back of the PC. reconnect the monitor connector cable on the back of the PC.

  • Page 99: Hard Disk Drive

    Finding Help & Support Hard Disk Drive Symptom Problem Solution PC seems to be Program in use has Use the Windows Task Manager to close any locked up. stopped responding to programs not responding: commands. 1. Press the Crtl, Alt, and Del keys at the same time. 2.

  • Page 100: Hardware Installation

    Finding Help & Support Hardware Installation Symptom Problem Solution A new device is not Device driver is not Install the device driver from the CD or diskette recognized as part installed. provided with the device, or download and install the of the system.
  • Page 101 Finding Help & Support Hardware Installation (Continued) Symptom Problem Solution A new device is not Power switch of new Turn off the PC, turn on the external device, and then recognized as part device is not turned on. turn on the PC to integrate the device with the PC of the system.
  • Page 102 Finding Help & Support Internet Access Symptom Problem Solution Cannot connect to the Internet Service Provider Verify Internet settings, or contact your ISP for Internet. (ISP) account is not set up assistance. properly. Modem is not set up Reconnect the modem, verifying connections: Note that properly.
  • Page 103 Finding Help & Support Internet Access (Continued) Symptom Problem Solution Cannot automatically You must log in to your Log in to your ISP, and start the desired program. start Internet programs. ISP before some programs will start. Getting Started 7–17...
  • Page 104 Finding Help & Support Internet Access (Continued) Symptom Problem Solution Internet takes too long to Modem is not set up Verify that the correct modem speed and COM port download Web sites. properly. are selected: 1. Click Start, and then click Control Panel. 2.
  • Page 105 Finding Help & Support Keyboard and Scroll Mouse Symptom Problem Solution Keyboard commands Keyboard connector is 1. Click the Start button. and typing are not not properly connected. 2. Click Turn Off Computer. recognized by the PC. 3. Select Turn Off. 4.
  • Page 106 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Cursor will not move using The Num Lock key Press the Num Lock key. The Num Lock light should not the arrow keys on the may be on. be on if you want to use the arrow keys.
  • Page 107 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Mouse does not respond to Mouse connector is not Shut down your PC using the keyboard: movement or is too slow. properly plugged into the 1. Press the Ctrl and Esc keys at the same time to back of the PC.
  • Page 108 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Mouse moves only vertically Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and or horizontally. clean with mouse cleaning kit (available from most PC stores).

  • Page 109: Optical Mouse

    Finding Help & Support Optical Mouse Symptom Problem Solution Mouse does not work Mouse is not connected Try unplugging and then reconnecting the mouse cable after installation or is properly. to your PC. The mouse cable goes into the PC’s PS/2 not detected.

  • Page 110: Wireless Mouse

    Finding Help & Support Wireless Mouse Symptom Problem Solution Mouse does not work Mouse batteries are Replace the two AA alkaline batteries in the mouse by after installation or is not low or empty. following the instructions provided with the mouse. detected.
  • Page 111 Finding Help & Support Memory Symptom Problem Solution Insufficient memory All memory in the Close all open programs, and then try desired task message is displayed. PC is being used again. by open programs, and memory is needed Restart your PC: for a desired task.
  • Page 112 Finding Help & Support Power Symptom Problem Solution PC will not PC is not securely Ensure that cables connecting the PC to the external turn on and/or start. connected to an power source are plugged in properly. external power source. Line voltage selection Set the line voltage selection switch to the correct switch is not in the...
  • Page 113 Finding Help & Support Power (Continued) Symptom Problem Solution PC will not Wrong memory Reinstall the old memory to return your PC to its turn on and/or start. modules were used in original state. Refer to “Upgrading or Replacing the upgrade, or memory Memory”...
  • Page 114 Finding Help & Support Power (Continued) Symptom Problem Solution PC powered off The unit temperature was 1. Unit is in an exceedingly hot environment. Let it automatically. exceeded. The fan may cool down. be blocked. 2. Ensure PC air vents are not blocked and internal fan is running.
  • Page 115 Finding Help & Support Miscellaneous Symptom Problem Solution PC date and time display is RTC (real-time clock) First, reset the date and time in your operating system. incorrect. battery may need to If the problem persists, replace the RTC battery. Refer be replaced.
  • Page 116 Finding Help & Support 7–30 Getting Started...

  • Page 117: Upgrading The Pc

    Upgrading the PC This chapter describes procedures for accessing the internal parts of the PC and installing components. The procedures for the S and 8000 series models are the same except where noted. Getting Started 8–1...

  • Page 118: Preparing The Pc

    Upgrading the PC Preparing the PC 3. Disconnect the modem/phone cable, if present. Before you upgrade any component in your PC, 4. Disconnect the power cord from the electrical you need to prepare the PC so that you can safely outlet 1 and then from the PC 2.
  • Page 119 Upgrading the PC WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching. 5. Disconnect all external devices connected to the PC.
  • Page 120 Upgrading the PC ❏ To remove the front bezel from the S series model, gently pry the top section 1 of the bezel away from the chassis. On the inside of the front bezel, press the center two tabs (not the bottom tabs) to release the bezel, and then pull it from the chassis 2.

  • Page 121: Removing Or Upgrading A Drive

    Upgrading the PC ❏ To remove the front bezel from the 8000 Removing or series, push up on the two release tabs 1, Upgrading a Drive and then rotate the front bezel away from the chassis to release it 2. Depending on your PC configuration, you may have up to four of the following storage drives in your PC.

  • Page 122: Locating Drive Positions

    Upgrading the PC You need a Torx or flathead screwdriver to replace Locating Drive Positions any of the drives. CAUTION: Back up your personal files on the hard disk drive to an external storage device, such as a CD, before removing the hard disk drive.

  • Page 123: Removing A Drive

    Upgrading the PC 3. Disconnect the power cable 1 and data cable Optical drive (may be a CD-ROM, CD-RW, 2 from the back of the drive you want to DVD-ROM, or DVD+RW/+R drive) remove, as indicated in the following illustrations. Use a gentle rocking motion. Second optical drive (may be a DVD-ROM, Some units may have a sound cable.
  • Page 124 Upgrading the PC Disconnecting the diskette (floppy) drive cables Disconnecting the hard disk drive cables 8–8 Getting Started...
  • Page 125 Upgrading the PC 4. Release the drive from the chassis by following the method appropriate for your PC model. ❏ To release a drive from the chassis of the S series, lift the release tab 1 on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay 2.
  • Page 126 Upgrading the PC ❏ To release an optical drive or floppy drive ❏ To release a hard disk drive from the from the chassis of the 8000 series, slide chassis of the 8000 series, slide the drive the drive lock mechanism 1 to unlock the lock mechanism 1 to unlock the drive in the drive in the drive bay and pull the drive out drive bay, remove the metal drive shield 2...
  • Page 127 Upgrading the PC 5. For both the S and 8000 series, if you are 6. For an 8000 series diskette drive, squeeze replacing the old drive with a new drive, inward on both sides of the bracket brace and remove the four screws 4 (two on each side) lift the brace up and out 1.

  • Page 128: Replacing Or Adding A Drive

    Upgrading the PC Replacing or Adding a Drive The steps to replace or add a drive are the same for both the S and 8000 series, except when you are replacing a diskette drive on the 8000 series. If you are replacing a diskette drive on the 8000 series, before starting step 1 in the following instructions, you need to fit the diskette drive in a diskette drive adapter as described in...
  • Page 129 Upgrading the PC To Replace or Add a Drive 1. Install four guide screws on the sides of the drive (two on each side). The screws help guide the drive into its proper position in the bay. ❏ When replacing a drive on either the S and 8000 series, place the screws that you removed from the old drive in the new drive.
  • Page 130 Upgrading the PC Reconnecting the hard disk drive cables Reconnecting the diskette drive cables 8–14 Getting Started...
  • Page 131 Upgrading the PC 4. Complete the procedure described in “Reassembling the PC” on page 8–26. 5. Turn on the PC. 6. If you replaced the hard disk drive, restore the system, software drivers, and any software applications that were preinstalled on the PC from Compaq.
  • Page 132 Upgrading the PC Reassembling the Diskette Adapter To replace or add a new diskette drive on the 8000 series, you need to reassemble the adapter around the diskette drive. (The S series does not need an adapter.) 1. Lower the diskette drive into the adapter 1. Ensure that the holes are aligned, and reinstall the screws 2 that secure the diskette drive to the adapter.

  • Page 133: Upgrading Or Replacing Memory

    Upgrading the PC Upgrading or Replacing Removing a Memory Module Memory CAUTION: When handling a memory module, be careful not to touch any of the Your PC comes with random access memory contacts. Doing so may damage the (RAM), which temporarily stores data and module.
  • Page 134 Upgrading the PC 3. Open both latches of the memory module socket 1 found at each end of the memory module. Lift the memory module 2 from the memory slot. Locating the memory module The location and number of memory modules may vary slightly by model.

  • Page 135: Replacing Or Adding A Memory Module

    Upgrading the PC Replacing or Adding a 1. Open both latches of the memory module socket 1. Memory Module Upgrade the memory in your PC with memory of the same type and speed as the memory originally installed in your PC. CAUTION: When handling a memory module, be careful not to touch any of the contacts.
  • Page 136 Upgrading the PC ❏ If you are replacing a memory module, put the new memory module in the same memory slot from which the old memory was removed. ❏ If you are adding a memory module, install the new module into the socket nearest the preinstalled module, and install additional modules in the next available sockets.

  • Page 137: Removing Or Installing An Expansion Card

    Upgrading the PC 3. Complete the procedure described in Expansion cards you can replace or add to your “Reassembling the PC” on page 8–26 of this PC include: guide. ■ Modem If a blank screen is displayed after replacing ■ Network Interface Card (NIC) or adding a memory module, the memory is ■...
  • Page 138 Upgrading the PC To Remove an Expansion Card 1. Complete the procedure described in “Preparing the PC” on page 8–2, but do not remove the front bezel. ❏ To remove an expansion card from the S series, continue to step 2. ❏...
  • Page 139 Upgrading the PC 3. Inside the PC on either the S or 8000 series, locate the expansion slots on the system board. ❏ If you have the 8000 series, continue to step 4. ❏ If you have the S series, skip to step 5. 4.

  • Page 140: To Install An Expansion Card

    Upgrading the PC To Install an Expansion Card 1. If you are replacing or adding a new expansion card, either the S or 8000 series, align the edge of the expansion card with the slot on the chassis and gently but firmly press the card straight down into the expansion slot.
  • Page 141 Upgrading the PC 2. For the 8000 series, secure the expansion card to the chassis with the slot cover screw. 3. For both the S and 8000 series, if you have replaced an expansion card, store the old card in the anti-static packaging that contained your new card.

  • Page 142: Reassembling The Pc

    Upgrading the PC Reassembling the PC 1. Replace the front bezel by following the method appropriate for your PC model. ❏ To replace the front bezel on the S series, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis 1 so that the front bezel hooks onto the chassis, and then press the bottom end of the bezel to...
  • Page 143 Upgrading the PC ❏ To replace the front bezel on the 8000 series, lay the chassis on the side with the open side up. Place the front bezel in the correct position. Ensure the slots 2 are aligned correctly, and rotate the bezel toward the chassis 1 until it snaps into place.
  • Page 144 Upgrading the PC 2. For either the S or 8000 series, place the side access panel in the proper position on the chassis and slide it into place 1. Ensure that the hole for the thumbscrew(s) aligns with the hole in the chassis 2, and replace the thumbscrew(s).
  • Page 145 Upgrading the PC 3. Reconnect the power cable 1 to the PC, and 4. Reconnect the modem/phone cable, if plug the cable into an electrical outlet 2. present. 5. Reconnect all peripheral devices to the PC. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone...
  • Page 146 Upgrading the PC 8–30 Getting Started...

  • Page 147: Index

    Index 5.1 channels 3–18 audio CD 6 speaker mode 3–18 creating 3–11 audio files recording on a CD 3–12 access panel audio troubleshooting 7–4 removing 8–3 autoscrolling 3–31 replacing 8–28 adding drive 8–12 adjusting volume 3–22 application key 3–34 creating a 3–11 application recovery recording music files 3–12 starting 6–3...
  • Page 148 Index CD drive capabilities 3–5 data CD-RW drive capabilities 3–11 writing to a CD 3–13 inserting a disc 3–7 data CD installation 8–5 creating 3–11 location 8–6 defragmenting hard disk drive 5–6 maintaining 3–17 deleting desktop icons 5–3 playing video compact discs 3–9 desktop icons removing a disc 3–7 removing 5–3...
  • Page 149 Index diskette drive cables dual-language video CDs disconnecting 8–8 playing 3–10 reconnecting 8–14 DVD drive diskettes capabilities 3–5 formatting 7–7 inserting a disc 3–7 display device installation 8–5 toggling between 3–40 location 8–6 display troubleshooting 7–11 maintaining 3–17 DLA 3–13 playing video compact discs 3–9 installing 3–14 removing a disc 3–7...
  • Page 150 Index editing keys 3–33 floppy disk electrostatic discharge 8–2 See diskettes E-mail floppy drive keyboard button 3–37 See diskette drive e-mail front bezel reading messages 4–5 removing (8000) 8–5 sending 4–4 removing (S) 8–4 setting up 4–4 replacing (8000) 8–27 using 4–3 replacing (S) 8–26 Entertainment...
  • Page 151 Index Help finding 7–1 hard disk drive integrated tool 7–2 checking free space 3–4 keyboard button 3–1, 3–37, 7–1 cleaning up 5–4 Help & Support Center 3–37 defragmenting 5–6 hibernation mode installation 8–5 entering manually 3–44 location 8–6 settings for 3–45 scanning 5–5 using 3–44 troubleshooting 7–13...
  • Page 152 Index installing InterVideo WinDVD Player expansion card 8–21 playing movies 3–8 upgrades 8–2 Internet keyboard access problems 7–16 Internet Buttons 3–36 basics 4–1 keys 3–33 controlling access 4–5 status lights 3–33 hyperlink 4–2 troubleshooting 7–19 keyboard button 3–37 using 3–32 keyboard buttons 3–36 keyboard buttons troubleshooting 7–16...
  • Page 153 Index mouse autoscrolling 3–31 latch drive bracket 8–9 buttons 3–29 link 4–2 clicking 3–29 listening to music 3–8 double-clicking 3–29 modifying buttons 3–31 maintenance optical 3–30 preventive 5–2 scroll wheel 3–29 routine guidelines 5–1 scrolling 3–31 memory troubleshooting optical 7–23 installation 8–17 troubleshooting scroll 7–19 location 8–17...
  • Page 154 Index multi-channel audio system 3–18 optical mouse multimedia support 3–5 troubleshooting 7–23 music files using 3–30 recording on a CD 3–12 Outlook Express music, listening to 3–8 using 4–3 My Presario keyboard button 3–38 playing DVD movies 3–8 Norton AntiVirus 5–7 music CDs 3–8 numeric keys 3–33 power...
  • Page 155 Index preparing for upgrades 8–2 registering with Compaq 1–2 Presario removing documentation 2–1 drives 8–7 Web site 3–38 expansion card 8–21 printing 3–41 replacing problems, solving 7–3 drives 8–12 programs parts 8–1 uninstalling 5–2 restoring your system 6–2 RecordNow CD/DVD Writer Safety and Comfort Guide 1–3 recording music 3–12 scanning hard disk drive 5–5...
  • Page 156 Index Shopping support keyboard button 3–38 finding 7–1 shutting down the computer 3–41 support guide 2–2 software system recovery uninstalling 5–2 full 6–9 solving minor problems 7–3 standard 6–8 speaker plugs 3–19 starting 6–4 speaker volume starting from a non-responding PC 6–6 adjusting 3–22 starting from a responding PC 6–5 standard recovery 6–8...
  • Page 157 Index wireless keyboard 7–20 wireless mouse 7–24 troubleshooting turning on the computer 1–2 audio 7–4 CD drive 7–5 date and time display 7–29 uninstalling programs 5–2 diskette drive 7–7 upgrading 8–1 display 7–11 DVD drive 7–5 hard disk drive 7–13 playing dual-language video CDs 3–10 hardware installation 7–14 playing with InterVideo WinDVD 3–9...
  • Page 158 Index Windows Media Player playing video compact discs 3–9 Warranty and Support Guide 2–2 Wireless Easy Access Keyboard 3–32 warranty information 2–2 wireless keyboard Web browsers 4–3 troubleshooting 7–20 Web sites wireless mouse My Presario Club 3–38 troubleshooting 7–24 Windows logo keys 3–34 using 3–30 Index–12 Getting Started...

This manual is also suitable for:

Compaq presario,presario 8017Compaq presario,presario 8022Compaq presario,presario 8050Compaq presario,presario 8060Compaq presario,presario 8070Compaq presario,presario 8072 ... Show all

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