Page 1 Maintenance and Service Guide HP Compaq Business Notebook nx5000 Series Compaq Presario V1000 Notebook PC Document Part Number: 349052-002 June 2006 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts;...
Page 2: Maintenance And Service Guide
Hewlett-Packard Company under license. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
1 Product Description 1.1 Models........1–2 1.2 Features .
Page 4 Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . 3–1 3.2 Notebook Major Components ....3–2 3.3 Miscellaneous Plastics Kit Components .
Page 5 Contents 5 Removal and Replacement Procedures 5.1 Serial Number ......5–2 5.2 Disassembly Sequence Chart .
Page 6: Specifications
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index Maintenance and Service Guide...
Page 7: Product Description
Product Description The HP Compaq Business Notebook nx5000 Series and the Compaq Presario V1000 notebook PC offer advanced modularity, an Intel® Pentium® M or an Intel Celeron® M processor with 64-bit architecture, an Intel Extreme Graphics 2 graphics controller with up to 64 MB of shared video memory, and extensive multimedia support.
Page 8: Models
Product Description 1.1 Models Notebook models are shown in Table 1-1, Table 1-2, and Table 1-3. HP Compaq Business Notebook nx5000 and Compaq Presario V1000 notebook PC Description Brand/Series designator Graphics memory Processor type Processor speed Display type/ size/resolution Hard drive size...
Page 9 HP Compaq Business Notebook nx5000 and Compaq Presario V1000 notebook PC Model Naming Conventions (Continued) Description Integrated communication/ wireless device Operating system SKU# Maintenance and Service Guide Table 1-1 M = Modem C = Combination modem + FE NIC N = None...
Page 10 Product Description HP Compaq Business Notebook nx5000 Models All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 11 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 12 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 13 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 14 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 15 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 16 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 17 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 18 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 19 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model Cnx5000 People’s Republic of...
Page 20 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 21 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 22 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 23 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 24 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 25 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model Cnx5000 People’s Republic of...
Page 26 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 27 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 28 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 29 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 30 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 31 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 32 Product Description HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 33 HP Compaq Business Notebook nx5000 Models (Continued) All HP Compaq Business Notebook nx5000 models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- or 3-year warranty on parts and labor, varying by model...
Page 34 Product Description Compaq Presario V1000 notebook PC Models All Compaq Presario V1000 notebook PC models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1-year warranty on parts and labor PV1001AP Asia Pacific PV1002AP Hong Kong...
Page 35 Compaq Presario V1000 notebook PC Models (Continued) All Compaq Presario V1000 notebook PC models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1-year warranty on parts and labor PV1009AP Peoples Republic of China PV1010AP People’s Republic of...
Page 36 Product Description Compaq Presario V1000 notebook PC Models (Continued) All Compaq Presario V1000 notebook PC models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1-year warranty on parts and labor PV1017AP Taiwan PV1018AP...
Page 37 Compaq Presario V1000 notebook PC Models (Continued) All Compaq Presario V1000 notebook PC models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1-year warranty on parts and labor PV1027AP Asia Pacific PV1028AP Thailand PV1029AP...
Page 38 Product Description Compaq Presario V1000 notebook PC Models (Continued) All Compaq Presario V1000 notebook PC models feature: ■ TouchPad pointing device ■ Video memory ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 1- year warranty on parts and labor PV1037AP Thailand PV1038AP...
Page 39: Features
1.2 Features ■ Intel Pentium M 2.0-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz processors, with 1.0-MB or 2.0-MB L2 cache, varying by notebook model - or - Intel Celeron M 1.4-, 1.3-, or 1.2-GHz processor, with 512-KB L2 cache, varying by notebook model ■...
Page 40 Product Description ■ External 65-watt AC adapter with power cord ■ 8-cell 4.4 Ah Li-Ion battery pack -or- 6-cell 4.4 Ah Li-Ion battery pack ■ Stereo speakers ■ Support for the following devices in the MultiBay: ❏ 24X CD-ROM Drive ❏...
Page 41: Clearing A Password
1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly 2. Remove the real time clock (RTC) battery 3.
Page 42: External Components
Product Description 1.5 External Components The external components on the front and right side of the notebook are shown below and described in Table 1-4. Front and Right-Side Components 1–36 Maintenance and Service Guide...
Page 43 Front and Right-Side Components Item Component Infrared port Mute button Volume control buttons Stereo speakers (2) Display release latch Battery bay PC Card eject buttons PC Card slots (2) Secure Digital (SD) Memory Card slot RJ-11 modem jack Bluetooth compartment Holds a Bluetooth wireless device. Security cable slot Maintenance and Service Guide Table 1-4...
Page 44 Product Description The notebook rear panel and left-side components are shown below and described in Table 1-5. Rear and Left Components Rear and Left-Side Components Item Component Vent AC power connector Serial connector 1–38 Table 1-5 Function Allows airflow to cool internal components. Connects an AC adapter, an optional Automobile Power Adapter/Charger, or an optional Aircraft Power Adapter.
Page 45 Rear and Left-Side Components (Continued) Item Component Parallel connector S-Video connector External monitor connector 1394 connector RJ-45 (network) jack USB connectors (2) Headphone jack Microphone jack Hard drive bay MultiBay device slot Maintenance and Service Guide Table 1-5 Function Connects an optional parallel device, such as an external diskette drive bay or a printer.
Page 46 Product Description The notebook wireless antennae are shown below and described in Table 1-6. Wireless Antennae Locations 1–40 Maintenance and Service Guide...
Page 47: Wireless Antennae
Component Wireless antennae (2) Maintenance and Service Guide Table 1-6 Wireless Antennae Description Transmit wireless data. Å Exposure to Radio Frequency Radiation. The radiated output power of this device is below the FCC radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact during normal operation is...
Page 48 Product Description The notebook keyboard components are shown below and described in Table 1-7. Keyboard Components 1–42 Maintenance and Service Guide...
Page 49: Keyboard Components
Item Component Windows logo key fn key caps lock key f1 through f12 function keys num lock key Embedded numeric keypad Cursor control keys Windows applications key Maintenance and Service Guide Table 1-7 Keyboard Components Function Displays the Windows Start menu. Executes frequently used system functions when pressed in combination with another key.
Page 50: Top Components
Product Description The notebook top components are shown below and described in Table 1-8. Top Components Item Component Num lock light Caps lock light Scroll lock light 1–44 Table 1-8 Top Components Function On: Num lock is on or the embedded numeric keypad is enabled.
Page 51 Top Components (Continued) Item Component Display lid switch* Power button* QuickLock button Wireless on/off button *This table describes default settings. For information about changing the functions of the display lid switch and power button and about using Standby and Hibernation, refer to the “Power” chapter in the Software Guide on the Documentation Library CD.
Page 52 Product Description Top Components (Continued) Top Components (Continued) Item Component Presentation Mode button TouchPad Left and right TouchPad buttons MultiBay light Hard drive light 1–46 Table 1-8 Function Alternates between presentation modes. Moves the pointer and selects or activates items on the screen. Function like the left and right buttons on an external mouse.
Page 53 Top Components (Continued) Item Component Battery light Power/Standby light Wireless on/off light Maintenance and Service Guide Table 1-8 Function On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.
Page 54: Bottom Components
Product Description The external components on the bottom of the notebook are shown below and described in Table 1-9. Bottom Components Item Component Intake vent Bluetooth compartment 1–48 Table 1-9 Bottom Components Function Allows airflow to cool internal components. Ä Holds an optional Bluetooth device.
Page 55 Bottom Components (Continued) Item Component Port replicator docking latches Docking connector Hard drive cover screw Hard drive bay Hard drive security screw MultiBay release latch MultiBay Keyboard access screws (2) Maintenance and Service Guide Table 1-9 Function Secures the notebook to an optional Port Replicator or advanced Port Replicator.
Page 56 Product Description Bottom Components (Continued) Item Component Mini PCI compartment Battery bay Battery release latch Secure Digital (SD) Memory Card slot 1–50 Table 1-9 Function Holds an optional wireless LAN device. ✎ To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by...
Page 57: Design Overview
1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to to identify replacement parts, and Replacement Procedures,” The system board provides the following device connections: ■ Memory module ■ Mini PCI communications device ■...
Page 58: Troubleshooting
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.
Page 59: Using Computer Setup
Troubleshooting Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. 1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen. ❏...
Page 60: Selecting From The File Menu
Selecting from the File Menu Select System Information Save to Floppy Restore from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit Maintenance and Service Guide Table 2-1 File Menu To Do This ■ View identification information about the notebook, a Port Replicator, and any battery packs in the system.
Page 61: Selecting From The Security Menu
Troubleshooting Selecting from the Security Menu Select Administrator password Power-On password DriveLock passwords SmartCard passwords Device security System IDs 2–4 Table 2-2 Security Menu To Do This Enter, change, or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock;...
Page 62: Selecting From The Tools Menu
Selecting from the Tools Menu Select HDD Self-Test options Battery Status Selecting from the Advanced Menu Select Language Boot Options Maintenance and Service Guide Table 2-3 Tools Menu To Do This Run a quick comprehensive self test on hard drives in the system that support the test features.
Page 63 Troubleshooting Advanced Menu (Continued) Select Device Options 2–6 Table 2-4 To Do This ■ Enable/disable the embedded numeric keypad at startup. ■ Enable/disable multiple standard pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable).
Page 64 Advanced Menu (Continued) Select Device Options (continued) *Video modes vary even within regions. However, NTSC is common in North America; PAL in Europe, Africa, and the Middle East; NTSC-J in Japan; and PAL-M in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.
Page 65: Using Diagnostics For Windows
You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP and Compaq notebook components. If other components are tested, the results might be inconclusive.
Page 66 ❏ Complete Test—Performs maximum testing on each device in a selected category. ❏ Custom Test—Performs maximum testing on a selected device. ◆ To run all tests for your selected device, select the Check All button. ◆ To run only the tests you select, select the Uncheck All button, then select the check box for each test you want to run.
Page 67: Troubleshooting Flowcharts
Troubleshooting 2.3 Troubleshooting Flowcharts Troubleshooting Flowchart Overview Flowchart 2.1—Initial Troubleshooting Flowchart 2.2—No Power, Part 1 Flowchart 2.3—No Power, Part 2 Flowchart 2.4—No Power, Part 3 Flowchart 2.5—No Power, Part 4 Flowchart 2.6—No Video, Part 1 Flowchart 2.7—No Video, Part 2 Flowchart 2.8—Nonfunctioning Port Replicator (if applicable) Flowchart 2.9—No Operating System (OS) Loading Flowchart 2.10—No OS Loading, Hard Drive, Part 1...
Page 68: Flowchart 2.1-Initial Troubleshooting
Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to Flowchart 2.2—No Power, Part 1. Check LED board, speaker connections.
Page 69: Flowchart 2.2-No Power, Part 1
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from Port Replicator (if applicable). Power up on battery power? Power up on AC power? Power up in Port Replicator? 1. Reseat the power cables in the Port Replicator and at the AC outlet.
Page 70: Flowchart 2.3-No Power, Part 2
Flowchart 2.3—No Power, Part 2 Continued from Flowchart 2.2—No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging it, moving it to another notebook, or replacing it. Power on? Done Maintenance and Service Guide Done...
Page 71: Flowchart 2.4-No Power, Part 3
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from Flowchart 2.3—No Power, Part 2. Plug directly into AC outlet. Power LED Reseat AC adapter in notebook and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–14 Done Done Internal or...
Page 72: Flowchart 2.5-No Power, Part 4
Flowchart 2.5—No Power, Part 4 Continued from Flowchart 2.4—No Power, Part 3. Open notebook. Loose or damaged parts? Close notebook and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable) in the order given.
Page 73: Flowchart 2.6-No Video, Part 1
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Replicator Stand-alone or Port Replicator? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) Check for bent 2.
Page 74: Flowchart 2.7-No Video, Part 2
Flowchart 2.7—No Video, Part 2 Continued from Flowchart 2.6—No Video, Part 1. Remove notebook from Port Replicator, if connected. Adjust display brightness. Video OK? Verify that notebook is properly seated in Port Replicator, and check for bent pins on cable and for secure monitor connection.
Page 75: Flowchart 2.8-Nonfunctioning Port Replicator (If Applicable)
Troubleshooting Flowchart 2.8—Nonfunctioning Port Replicator (if applicable) Nonfunctioning Port Replicator. Reseat power cord in Port Replicator and power outlet. Check voltage setting on Port Replicator. Reseat monitor cable connector at Port Replicator. Port Replicator operating? Remove notebook, reseat all internal parts, and replace any damaged items in Port Replicator.
Page 76: Flowchart 2.9-No Operating System (Os) Loading
Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in Port Replicator and power outlet. *NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to Flowchart 2.10—No OS Loading, Hard...
Page 77: Flowchart 2.10-No Os Loading, Hard Drive, Part 1
Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the Setup utility for correct booting order. Boot from hard drive? Done 2–20 Go to Flowchart 2.11—No OS...
Page 78: Flowchart 2.11-No Os Loading, Hard Drive, Part 2
Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10—No OS Loading, Hard Drive, Part 1. CD or diskette in drive? Remove diskette and reboot. Boot from hard drive? Boot from diskette drive? Hard drive accessible? Go to Flowchart 2.12—No OS Loading, Hard...
Page 79: Flowchart 2.12-No Os Loading, Hard Drive, Part 3
Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11—No OS Loading, Hard Drive, Part 2. System files on hard drive? Virus on hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad sectors.
Page 80: Flowchart 2.13-No Os Loading, Diskette Drive
Flowchart 2.13—No OS Loading, Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the Setup utility? Is diskette drive boot order correct? Change boot priority using the Setup utility. Maintenance and Service Guide Reseat diskette drive.
Page 81: Flowchart 2.14—No Os Loading, Cd-Rom Or Dvd-Rom Drive
Troubleshooting Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive No OS loading from CD-ROM or DVD-ROM Drive. Boots from CD or DVD? Reseat drive. 2–24 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting from another 2.17—Nonfunc- device?
Page 82: Flowchart 2.15-No Audio, Part 1
Flowchart 2.15—No Audio, Part 1 No audio. Notebook in Port Replicator (if applicable)? Go to Flowchart 2.16—No Audio, Part 2. Maintenance and Service Guide Turn up audio internally or externally. Undock. Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change.
Page 83: Flowchart 2.16-No Audio, Part 2
Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from Flowchart 2.15—No Audio, Part 1. Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–26 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...
Page 84: Flowchart 2.17-Nonfunctioning Device
Flowchart 2.17—Nonfunctioning Device the notebook, and inspect cables and plugs for Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from bent or broken pins or other damage. Any physical device detected? Replace hard...
Page 85: Flowchart 2.18-Nonfunctioning Keyboard
Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Done 2–28 Replace system board. Replace internal keyboard or cable. Replace system board. Done Maintenance and Service Guide...
Page 86: Flowchart 2.19-Nonfunctioning Pointing Device
Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable. Replace system board.
Page 87: Flowchart 2.20-No Network/Modem Connection
Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). 2–30 Replace jack or have jack activated. Connect to nondigital line.
Page 88: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Page 89: Notebook Major Components
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3–2 Maintenance and Service Guide...
Page 90 Spare Parts: Notebook Major Components Item Description Display assemblies for use with HP Compaq Business Notebook nx5000 14.1-inch, TFT, XGA 15.0-inch, TFT, XGA 15.0-inch, TFT, SXGA+WVA for use with Compaq Presario V1000 notebook PC 14.1-inch, TFT, XGA 15.0-inch, TFT, XGA 15.0-inch, TFT, SXGA+WVA...
Page 91 Illustrated Parts Catalog Notebook Major Components 3–4 Maintenance and Service Guide...
Page 92 Hard drives 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm) Top Cover (includes TouchPad) for use with HP Compaq Business Notebook nx5000 for use with Compaq Presario V1000 notebook PC Maintenance and Service Guide Table 3-1 344390-201 Korea...
Page 93 Illustrated Parts Catalog Notebook Major Components 3–6 Maintenance and Service Guide...
Page 94 Wireless LAN cards 802.11b (MOW) 802.11b (ROW) Base enclosure, with speakers System board LED switch cover for use with HP Compaq Business Notebook nx5000 for use with Compaq Presario V1000 notebook PC Bluetooth wireless communications board With cable Without cable Bottom board...
Page 95 Illustrated Parts Catalog Notebook Major Components 3–8 Maintenance and Service Guide...
Page 96 Spare Parts: Notebook Major Components (Continued) Item Description Processors Intel Celeron M processor, 1.4-GHz Intel Celeron M processor, 1.3-GHz Intel Celeron M processor, 1.2-GHz Intel Pentium M processor (2-MB L2 cache), 2.0-GHz Intel Pentium M processor (2-MB L2 cache), 1.8-GHz Intel Pentium M processor (2-MB L2 cache), 1.7-GHz Intel Pentium M processor (2-MB L2 cache), 1.6-GHz Intel Pentium M processor (2-MB L2 cache), 1.5-GHz...
Page 97: Miscellaneous Plastics Kit Components
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components 3–10 Maintenance and Service Guide...
Page 98 Miscellaneous Plastics Kit Components Spare Part Number 353393-001 Item Description Left and right display hinges Keyboard plate Mini PCI compartment cover RTC Battery Rubber bumpers for side of display (2) Rubber bumpers for top of display (3) Left and right display hinge screw caps (2) Speaker assembly Memory shield Left and right display hinge covers (2)
Page 99: Hard Drives And Multibay Devices
Illustrated Parts Catalog 3.4 Hard Drives and MultiBay Devices Hard Drives and MultiBay Devices Item Description Hard drives (include hard drive bezel and frame) 5400 rpm 60-GB 40-GB MultiBay drives 24X CD-ROM Drive 8X/24X DVD-ROM Drive 4X DVD+RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive Diskette drive MultiBay battery pack...
Page 100: Miscellaneous
3.5 Miscellaneous Miscellaneous (not illustrated) Description 3-wire power cords Australia Brazil Denmark Europe/ Middle East/ Africa Israel 65-watt AC adapter Carrying cases Leather, top load, Samsung Leather, top load, SG Nylon, top load, Samsung Nylon, top load, SG Nylon, entry level Port Replicators Advanced Port Replicator Simple Port Replicator...
Page 101 Illustrated Parts Catalog Miscellaneous (not illustrated) Spare Part Information (Continued) Description Security card Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” screw specifications and usage.) ■ Phillips PM3.0×4.0 screw ■ Phillips PM3.0×3.5 screw ■ Phillips PM2.5×11.0 screw ■...
Page 102: Removal And Replacement Preliminaries
Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ 5.0-mm socket for system board standoffs ■...
Page 103: Service Considerations
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 104: Preventing Damage To Removable Drives
4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook.
Page 105: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 106: Notebook Precautions
■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
Page 107: Grounding Equipment And Methods
Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap with a grounded notebook. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 108: Typical Electrostatic Voltage Levels
Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box...
Page 109: Removal And Replacement Procedures
Removal and Replacement This chapter provides removal and replacement procedures. There are 62 screws, standoffs, and pins that must be loosened, removed, or replaced when servicing the notebook. Make special note of each screw size and location during removal and replacement.
Page 110: Serial Number
Removal and Replacement Procedures 5.1 Serial Number When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location 5–2 Maintenance and Service Guide...
Page 111: Disassembly Sequence Chart
5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components. Disassembly Sequence Chart Section Description Preparing the Notebook for Disassembly Battery pack Hard drive Notebook Feet Section Description Mini PCI Communications Board WARNING: To prevent an unresponsive system and the display of a warning...
Page 112: Preparing The Notebook For Disassembly
Removal and Replacement Procedures Disassembly Sequence Chart (Continued) 5.13 Fan Assembly 5.14 Heat Sink 5.15 Processor 5.16 Display Assembly 5.17 Top Cover 5.18 RTC Battery 5.19 Speakers 5.20 LED Board 5.21 Bottom Board 5.22 System Board 5.3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures: 1.
Page 113 Battery packs 6-cell, Li-Ion, 4.4-Ah, 48-Wh 8-cell, Li-Ion, 4.4-Ah, 63-Wh 4. Remove the battery pack: a. Turn the notebook upside down, with the front panel toward you. b. Slide and hold the battery release latch 1 toward the back of the notebook. c.
Page 114 Removal and Replacement Procedures 5. Remove the battery bezel by sliding it down and off of the battery pack. ✎ The battery bezel is included in the Miscellaneous Plastics Kit, spare part number 353393-001. Removing the Battery Bezel Reverse the above procedure to install the battery pack and battery bezel.
Page 115 Hard drives (include hard drive frame and connector) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm) 6. Remove the hard drive by following these steps: a. Turn the notebook upside down, with the rear panel toward you. b. Remove the PM2.5×4.0 retaining screw 1 that secures the hard drive door to the notebook.
Page 116 Removal and Replacement Procedures e. Use the Mylar tab 1 to pull the hard drive 2 out of the bay. f. Remove the hard drive. Removing the Hard Drive 5–8 Maintenance and Service Guide...
Page 117 Ä CAUTION: The hard drive should be disassembled only if it is damaged and must be repaired. Unnecessary disassembly of the hard drive can result in damage to the hard drive and loss of information. g. Remove the two PM3.0×3.5 screws 1 and the two T5M3.0×4.0 screws 2 that secure the hard drive to the hard drive frame.
Page 118: Notebook Feet
Removal and Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 353393-001. » Attach the notebook feet to the base enclosure as illustrated below. Replacing the Notebook Feet 5–10 Maintenance and Service Guide...
Page 119: Mini Pci Communications Board
5.5 Mini PCI Communications Board Spare Part Number Information Mini PCI communications cards 802.11a/b/g LAN card 802.11b/g LAN card Wireless LAN cards 802.11b (MOW) 802.11b (ROW) 1. Prepare the notebook for disassembly 2. Turn the notebook upside down, with the rear toward you. Maintenance and Service Guide Removal and Replacement Procedures (Section...
Page 120 Removal and Replacement Procedures 3. Loosen the PM2.5×3.5 screw 1 that secures the Mini PCI compartment cover to the notebook. 4. Lift the left side of the cover 2 up and swing it to the right. 5. Remove the cover. ✎...
Page 121 6. Disconnect the 2 antenna cables 1 from the Mini PCI communications board. Note that the longer cable connects to the rear antenna terminal and the shorter antenna cable connects to the front antenna terminal. 7. Spread the retaining tabs 2 that secure the Mini PCI communications board to the socket.
Page 122: Multibay Device
Removal and Replacement Procedures 5.6 MultiBay Device Spare Part Number Information MultiBay devices 24X CD-ROM Drive 8X/24X DVD-ROM Drive 24X DVD+RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive Diskette drive 8-cell, prismatic, 3.6-Ah, 52-Wh battery pack 1. Prepare the notebook for disassembly 2.
Page 123 3. Slide and hold the MultiBay release latch to the right 1. 4. Pull on the notch 2 in the MultiBay device bezel and remove the device 3 from the notebook. Removing a MultiBay Device Reverse the above procedure to install a MultiBay device. Maintenance and Service Guide Removal and Replacement Procedures 5–15...
Page 124: Bluetooth Wireless Communications Board
Removal and Replacement Procedures 5.7 Bluetooth Wireless Communications Board Spare Part Number Information Bluetooth wireless communications board With cable Without cable 1. Prepare the notebook for disassembly 2. Turn the notebook upside down, with the right side toward you. 3. Loosen the PM2.0×5.0 screw 1 that secures the Bluetooth cover to the notebook.
Page 125 6. Remove the two PM1.5×3.0 screws 1 that secure the Bluetooth board to the Bluetooth cover. 7. Remove the board 2 from the cover. ✎ The Bluetooth cover is included in the Miscellaneous Plastics Kit, spare part number 353393-001. Removing the Bluetooth Board Reverse the above procedure to install a Bluetooth board.
Page 126: Keyboard
Removal and Replacement Procedures 5.8 Keyboard Spare Part Number Information Keyboards (include pointing stick) Brazil Czech Republic Denmark European France French Canada Germany Hungary Iceland India International Israel Italy Japan Korea 1. Prepare the notebook for disassembly 2. Turn the notebook upside down, with the front toward you. 5–18 344390-201 Latin America...
Page 127 Removal and Replacement Procedures 3. Remove the two T8M2.5×9.0 screws that secure the keyboard to the notebook. Removing the Keyboard Screws 4. Turn the notebook right-side up, with the front toward you. 5. Open the notebook. Maintenance and Service Guide 5–19...
Page 128 Removal and Replacement Procedures 6. Slide the 4 tabs on the top edge of the keyboard toward you. Releasing the Keyboard Latches 5–20 Maintenance and Service Guide...
Page 129 Removal and Replacement Procedures 7. Lift the rear edge of the keyboard up and swing it toward you until it rests on the palm rest. Releasing the Keyboard Maintenance and Service Guide 5–21...
Page 130 Removal and Replacement Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the cable 2. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. 5–22 Maintenance and Service Guide...
Page 131: Switch Cover
5.9 Switch Cover Spare Part Number Information LED switch cover for use with HP Compaq Business Notebook nx5000 for use with Compaq Presario V1000 notebook PC 1. Prepare the notebook for disassembly 2. Remove the keyboard 3. Close the notebook.
Page 132 Removal and Replacement Procedures 7. Open the notebook. 8. Using a flat-bladed tool, lift up the left 1 and right 2 ends of the switch cover to disengage it from the notebook. 9. Remove the switch cover 3. Removing the Switch Cover Reverse the above procedure to install the switch cover.
Page 133: Modem Board
5.10 Modem Board Spare Part Number Information Modem board 1. Prepare the notebook for disassembly 2. Release the keyboard 3. Remove the switch cover 4. Remove the two PM2.0×3.0 screws 1 that secure the modem board to the notebook. 5. Lift the rear edge of the modem board 2 to disconnect it from the system board.
Page 134 Removal and Replacement Procedures 6. Turn the modem board 1 over and disconnect the modem cable 2 from the modem board. 7. Remove the modem board. Removing the Modem Board Reverse the above procedure to install the modem board. 5–26 Maintenance and Service Guide...
Page 135: Memory Module
5.11 Memory Module Spare Part Number Information Memory modules, 266-MHz 1024-MB DDR 512-MB DDR 256-MB DDR 128-MB DDR 1. Prepare the notebook for disassembly 2. Remove the keyboard Maintenance and Service Guide Removal and Replacement Procedures (Section (Section 5.8). 336579-001 336578-001 336577-001 336576-001...
Page 136 Removal and Replacement Procedures 3. Press in on the latch to release the memory shield and lift the left side of the memory shield 1 until it rests at a 45-degree angle. 4. Slide the shield to the left 2 to remove it. ✎...
Page 137 5. Spread the retaining tabs 1 that secure the memory module to the socket. The module rises up. 6. Pull the module 2 away from the socket at a 45-degree angle. Removing a Memory Module Reverse the above procedure to install a memory module. Maintenance and Service Guide Removal and Replacement Procedures 5–29...
Page 138: Keyboard Plate
Removal and Replacement Procedures 5.12 Keyboard Plate ✎ The keyboard plate is included in the Miscellaneous Plastics Kit, spare part number 353393-001. 1. Prepare the notebook for disassembly 2. Remove the keyboard 3. Remove the switch cover 4. Remove the memory shield 5.
Page 139: Fan Assembly
5.13 Fan Assembly Spare Part Number Information Fan assembly 1. Prepare the notebook for disassembly 2. Remove the keyboard 3. Remove the switch cover 4. Remove the memory shield 5. Remove the keyboard plate 6. Turn the notebook upside down with the rear side toward you and remove the T8M2.5x5.0 screw that secures the fan assembly to the notebook.
Page 140 Removal and Replacement Procedures 7. Turn the notebook right-side up and open it. 8. Disconnect the fan cable 1 from the system board. 9. Remove the PM2.5×7.0 screw 2 that secures the fan assembly to the notebook. Removing the Fan Assembly Screws 5–32 Maintenance and Service Guide...
Page 141 10. Lift the left side of the fan assembly 1 until it rests at an angle. 11. Slide the fan assembly up and to the left 2 to remove it from the notebook. Removing the Fan Assembly Reverse the above procedure to install the fan assembly. Maintenance and Service Guide Removal and Replacement Procedures 5–33...
Page 142: Heat Sink
Removal and Replacement Procedures 5.14 Heat Sink Spare Part Number Information Heat sink 1. Prepare the notebook for disassembly remove the following components: ❏ Keyboard ❏ Switch cover ❏ Memory shield ❏ Keyboard plate ❏ Fan assembly 2. Remove the four T8M2.5×5.0 screws that secure the heat sink bracket to the system board in the order indicated on top of the heat sink bracket.
Page 143 3. Lift the left side of the heat sink 1 up until the thermal grease bond between the heat sink and the processor disengages. 4. Slide the cooling fins 2 forward until they clear the top cover. 5. Lift the heat sink straight up to remove it. Removing the Heat Sink Maintenance and Service Guide Removal and Replacement Procedures...
Page 144 Removal and Replacement Procedures ✎ Carefully clean any thermal grease residue from the underside of the heat sink 1 and processor surfaces 2 each time you remove the heat sink. Then apply new thermal grease to both surfaces. Removing the Thermal Grease from the Heat Sink and Processor Reverse the above procedure to install the heat sink.
Page 145: Processor
5.15 Processor Spare Part Number Information Processors (include thermal grease) Intel Celeron M processor, 1.4-GHz Intel Celeron M processor, 1.3-GHz Intel Celeron M processor, 1.2-GHz Intel Pentium M processor (2-MB L2 cache), 2.0-GHz Intel Pentium M processor (2-MB L2 cache), 1.8-GHz Intel Pentium M processor (2-MB L2 cache), 1.7-GHz Intel Pentium M processor (2-MB L2 cache), 1.6-GHz Intel Pentium M processor (2-MB L2 cache), 1.5-GHz...
Page 146 Removal and Replacement Procedures 2. Use a flat-bladed screwdriver to turn the processor lock screw 1 one-quarter turn counterclockwise to release the processor from the socket. 3. Lift the processor 2 straight up to remove it. ✎ Note that the gold triangle 3 on the processor should be aligned in the lower right corner when you install the processor.
Page 147: Display Assembly
5.16 Display Assembly Spare Part Number Information Display assemblies for use with HP Compaq Business Notebook nx5000 14.1-inch, TFT, XGA 15.0-inch, TFT, XGA 15.0-inch, TFT, SXGA+WVA for use with Compaq Presario V1000 notebook PC 14.1-inch, TFT, XGA 15.0-inch, TFT, XGA 15.0-inch, TFT, SXGA+WVA...
Page 148 Removal and Replacement Procedures 4. Disconnect the display cable 1 from the system board. 5. Remove the left and right wireless antenna cables from the groove 2 in the top cover. 6. Carefully work the wireless antenna cables 3 up through the hole in the system board from the Mini PCI compartment.
Page 149 7. Close the notebook. 8. Turn the notebook upside down, with the rear panel toward you. 9. Remove the following screws: ❏ Two T8M2.5×9.0 screws 1 from the rear panel. ❏ Two T8M2.5×9.0 screws 2 from the bottom of the notebook.
Page 150 Removal and Replacement Procedures 10. Turn the notebook right-side up, with the front toward you 11. Open the notebook until the display assembly is in an upright position. 12. Lift the display assembly 1 straight up to remove it. 13. If necessary, remove the left and right display hinge covers 2 from the display assembly.
Page 151: Top Cover
5.17 Top Cover Spare Part Number Information Top Cover (includes TouchPad) for use with HP Compaq Business Notebook nx5000 for use with Compaq Presario V1000 notebook PC 1. Prepare the notebook for disassembly remove the following components: ❏ MultiBay device ❏...
Page 152 Removal and Replacement Procedures 3. Remove the following screws: ❏ Ten T8M2.5×9.0 screws 1 along the front edge, sides, rear corners and center of the bottom of the notebook. ❏ Three T8M2.5x3.0 screws 2 from the MultiBay. ❏ Two T8M2.5×3.0 screws 3 from the hard drive bay. ❏...
Page 153 Removal and Replacement Procedures 4. Turn the notebook right-side up, with the front toward you. 5. Release the ZIF connector 1 to which the TouchPad cable is attached and disconnect the TouchPad cable 2. 6. Disconnect the RTC battery cable 3 from the system board. Removing the TouchPad and RTC Battery Cables Maintenance and Service Guide 5–45...
Page 154 Removal and Replacement Procedures 7. Lift the right side 1 of the top cover until it rests at a 45-degree angle. 8. Slide the top cover to the left to disengage the audio connectors 2 from the top cover. 9. Remove the top cover 3. Removing the Top Cover Reverse the above procedure to install the top cover.
Page 155: Rtc Battery
5.18 RTC Battery ✎ The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 353393-001. 1. Prepare the notebook for disassembly remove the following components: ❏ Keyboard ❏ Switch cover ❏ Memory shield ❏ Keyboard plate ❏ Display assembly ❏...
Page 156 Removal and Replacement Procedures 3. Lift the RTC battery out of the top cover clip. Removing the RTC Battery Reverse the above procedure to install the RTC battery. 5–48 Maintenance and Service Guide...
Page 157: Speakers
5.19 Speakers ✎ The speakers are included in the Miscellaneous Plastics Kit, spare part number 353393-001 and with the base enclosure, spare part number 353388-001. 1. Prepare the notebook for disassembly remove the following components: ❏ Keyboard ❏ Memory shield ❏...
Page 158 Removal and Replacement Procedures 3. Release the ZIF connector 1 on the system board to which the LED board cable is attached and disconnect the cable 2. 4. Lift up the tape 3 that holds the LED board connector cable to the speaker. 5.
Page 159 Removal and Replacement Procedures 6. Remove the PM1.5x4.0 screw 1 that secures the speaker assembly to the base enclosure. 7. Lift the speaker assembly 2 from the base enclosure. Removing the Speaker Assembly Maintenance and Service Guide 5–51...
Page 160: Led Board
Removal and Replacement Procedures 5.20 LED Board Spare Part Number Information LED board (includes cable) 1. Prepare the notebook for disassembly remove the following components: ❏ Keyboard ❏ Memory shield ❏ Switch cover ❏ Keyboard plate ❏ Display assembly ❏ Top cover ❏...
Page 161 3. Release the ZIF connector 1 on the system board to which the LED board cable is attached, and then disconnect the cable 2. 4. Remove the PM1.5x4.0 screw 3 that secures the LED board to the base enclosure. 5. Lift the board straight up to remove it 4. 6.
Page 162: Bottom Board
Removal and Replacement Procedures 5.21 Bottom Board Spare Part Number Information Bottom board 1. Prepare the notebook for disassembly remove the following components: ❏ Keyboard ❏ Switch cover ❏ Modem board ❏ Memory shield ❏ Keyboard plate ❏ Display assembly ❏...
Page 163 3. Remove the two PM2.5×5.0 screws 1 that secure the bottom board to the notebook. 4. Lift the front and rear edges of the bottom board to disconnect it from the system board 2. 5. Remove the bottom board. Removing the Bottom Board Reverse the above procedure to install the bottom board.
Page 164: System Board
Removal and Replacement Procedures 5.22 System Board Spare Part Number Information System board ✎ When replacing the system board, ensure that the following components are removed or disconnected from the defective system board and installed on or reconnected to the replacement system board: ■...
Page 165 ❏ Display assembly ❏ Top cover ❏ Speaker assembly cable ❏ LED board ❏ Bottom board ❏ Any Secure Digital (SD) cards in the SD Card slots 2. Remove the six PM2.5×5.0 screws 1 that secure the system board to the notebook. 3.
Page 166 Removal and Replacement Procedures 5. Lift the front edge of the system board 1 until it rests at an angle. 6. Slide the system board toward you at an angle 2, and then lift it straight up to remove it. Removing the System Board Reverse the above procedure to install the system board.
Page 167 This chapter provides physical and performance specifications. Dimensions Height Width Depth Weight With 14.1-inch display With 6-cell battery pack and MultiBay weight saver With 6-cell battery pack and MultiBay DVD-ROM drive With 8-cell battery pack and MultiBay DVD-ROM drive With 15.0-inch display With 6-cell battery pack and MultiBay weight saver...
Page 168 Specifications Stand-alone power requirements Nominal operating voltage Peak operating power Temperature Operating (not writing optical) Operating (writing optical) Nonoperating Relative humidity (noncondensing) Operating Nonoperating Altitude (unpressurized) Operating (14.7 psia to 10.1 psia) Nonoperating (14.7 psia to 4.4 psia) Shock Operating Nonoperating Random vibrations Operating...
Page 169 Dimensions Height Width Diagonal Number of colors Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 6-2 14.1-inch XGA TFT Display 28.6 cm 21.4 cm 35.7 cm 250:1 typical 60 Hz 150 nits typical (min)
Page 170 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 6–4 Table 6-3 15.0-inch XGA TFT Display 30.4 cm 22.8 cm 35.7 cm 250:1 typical 60 Hz 150 nits typical (min) 0.279 ×...
Page 171 15.0-inch SXGA+WVA TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 6-4 30.4 cm 22.8 cm 35.7 cm 250:1 typical 60 Hz 150 nits typical (min)
Page 172: Hard Drives
Specifications 60-GB User 60 GB capacity per drive Dimensions Height 9.5 mm Width 70 mm Weight 102 g Interface ATA-5 type Transfer rate Synchronous 100 MB/ (maximum) Security security Seek times (typical read, including setting) Single 3.0 ms track Average 13 ms Maximum 24 ms...
Page 173: External Ac Adapter
Weight Adapter Power cord Power supply Operating voltage Operating current Operating frequency range Maximum transient Primary 6-Cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating Maintenance and Service Guide Table 6-6 External AC Adapter 0.29 kg 0.13 kg...
Page 174 Specifications Optional High-Capacity 8-Cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating Optional MultiBay 8-Cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 6–8 Table 6-8...
Page 175 24X Max DVD+RW/R and CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Maintenance and Service Guide Table 6-10 Read: DVD-R DVD-RW DVD-ROM (DVD-5, DVD-9, DVD-10,...
Page 176 Specifications 24X Max DVD+RW/R and CD-RW Combo Drive (Continued) Data transfer rate CD-R (16X) CD-RW (8X) CD-ROM (24X) DVD (8X) DVD-R (4X) DVD-RW (2X) Multiword DMA mode 2 Startup time Stop time 6–10 Table 6-10 2,400 KB/s (150 KB/s at 1X CD rate) 1,200 KB/s (150 KB/s at 1X CD rate) 3,600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1,352 KB/s at 1X DVD rate)
Page 177 24X Max DVD/CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Maintenance and Service Guide Table 6-11 Read: DVD-R DVD-RW DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18) CD-ROM (Mode 1...
Page 178 Specifications 24X Max DVD/CD-RW Combo Drive (Continued) Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time 6–12 Table 6-11 3,600 KB/s (150 KB/s at 1X CD rate) 1,500 KB/s (150 KB/s at 1X CD rate) 3,600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s...
Page 179 Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random DVD media Full stroke DVD media Random CD media Full stroke CD media Audio output level Cache buffer Maintenance and Service Guide Table 6-12 8X/24X DVD-ROM Drive Read:...
Page 180 Specifications 8X/24X DVD-ROM Drive (Continued) Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time 6–14 Table 6-12 3,600 KB/s (150KB/s at 1X CD rate) 1,500 KB/s (150KB/s at 1X CD rate) 3,600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s...
Page 181 Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-ROM (24X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 6-13 24X CD-ROM Drive CD-ROM (Mode 1 and 2)
Page 182: System Dma
Specifications Hardware System Function DMA1 Available for parallel DMA2 Floppy Disk Controller DMA3 Fast Infrared port DMA4 DMA controller cascading (not available) 6–16 Table 6-14 System DMA Maintenance and Service Guide...
Page 183: System Interrupts
Hardware System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 Infrared IRQ4 COM1 IRQ5 Available for Parallel port IRQ6 Diskette drive IRQ7 Available for Parallel port IRQ8 Real time clock (RTC) IRQ9 Microsoft ACPI-Compliant System IRQ12 Internal point stick or external mouse IRQ13 Numeric Data Processor IRQ14...
Page 184 Specifications I/O Address (hex) 000 - CF7 010 - 01F 020 - 021 024 - 03F 040 - 043 04E - 04F 050 - 053 062 - 063 068 - 06F 070 - 071 072 - 073 074 - 077 080 - 08F 090 - 09F 0A0 - 0A1...
Page 185 System I/O Addresses (Continued) I/O Address (hex) 0A4 - 0BD 0C0 - 0DF 0F0 - 0FF 100 - 107 140 - 14F 170 - 177 1F0 - 1F7 274 - 277 378 - 37F 3B0 - 3BB 3C0 - 3DF 3E8 - 3EF 3F0 - 3F5 3F8 - 3FF...
Page 186 Specifications System I/O Addresses (Continued) I/O Address (hex) 778 - 77A D00 - FFFF 1000 - 107F 1100 - 113F 1200 - 121F 2000 - 20FF 2400 - 24FF 2800 - 287F 2880 - 28BF 28C0 - 28DF 28E0 - 28FF 2C00 - 2C1F 28C0 - 28DF 2C20 - 2C2F...
Page 187: Connector Pin Assignments
Connector Pin Assignments Signal Transmit + Transmit – Receive + Unused Maintenance and Service Guide Table A-1 RJ-45 Network Interface Signal Unused Receive – Unused Unused A–1...
Page 188: Universal Serial Bus
Connector Pin Assignments Signal Unused Ring Signal +5 VDC Data – A–2 Table A-2 RJ-11 Modem Table A-3 Universal Serial Bus Maintenance and Service Guide Signal Unused Unused Unused Signal Data + Ground...
Page 189: External Monitor
Signal Ground (Y) Ground (C) Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog Maintenance and Service Guide Table A-4 S-Video Signal Y-Luminance (Intensity) C-Chrominance (Color) Table A-5 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data...
Page 190: Headphone Jack
Connector Pin Assignments Signal Ground Right audio signal Signal Audio in A–4 Table A-6 Headphone Jack Signal Left audio signal Table A-7 Microphone Signal Ground Maintenance and Service Guide...
Page 191 Signal Strobe Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 Acknowledge Busy Paper end Select Maintenance and Service Guide Connector Pin Assignments Table A-8 Parallel Signal Auto linefeed...
Page 192 Connector Pin Assignments Signal Carrier detect Receive data Transmit data Data terminal ready Ground Signal Connector housing Ground TPB+ TPA+ A–6 Table A-9 Serial Signal Data set ready Ready to send Clear to send Ring indicator Table A-10 1394 Signal TPA- TPB- Power...
Page 193: Power Cord Set Requirements
Power cords for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord requirements, contact an HP authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■...
Page 194: Screw Listing
Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 353394-001. Maintenance and Service Guide C–1...
Page 195 Screw Listing Where used: Two screws that secure the hard drive frame to the hard drive (documented in Section Torx T5M3.0x4.0 Hard Drive Frame Locations C–2 Table C-1 Torx T5M3.0×4.0 Screw Color Qty. Silver 5.3) Length Thread 4.0 mm 3.0 mm Maintenance and Service Guide Head Width...
Page 196 Where used: Two screws that secure the hard drive frame to the hard drive (documented in Section Phillips PM3.0x3.5 Hard Drive Frame Screw Locations Maintenance and Service Guide Table C-2 Phillips PM3.0×3.5 Screw Color Qty. Silver 5.3) Screw Listing Length Thread 3.5 mm 3.0 mm...
Page 197 Screw Listing Hex M2.0×10.0 Alignment Pin Where used: Two alignment pins that secure the hard drive frame and connector to the hard drive (documented in Hex M2.0×10.0 Hard Drive Alignment Pin Locations C–4 Table C-3 Color Qty. Length Silver 10.0 mm Section 5.3) Maintenance and Service Guide...
Page 198 Where used: One screw that secures the hard drive to the notebook (documented in Section Phillips PM2.5×3.0 Screw Location Maintenance and Service Guide Table C-4 Phillips PM2.5×3.0 Screw Color Qty. Black 5.3) Screw Listing Length Thread 3.0 mm 2.5 mm Head Width 4.0 mm...
Page 199 Screw Listing Where used: One screw that secures the fan assembly to the notebook (documented in Section Torx T8M2.5×5.0 Fan Assembly Screw Location C–6 Table C-5 Torx T8M2.5×5.0 Screw Color Qty. Black 5.13) Length Thread 5.0 mm 2.5 mm Maintenance and Service Guide Head Width 4.0 mm...
Page 200 Torx T8M2.5×5.0 Screw (Continued) Where used: Four screws that secure the heat sink to the notebook (documented in Section Torx T8M2.5×5.0 Heat Sink Screw Locations Maintenance and Service Guide Table C-5 Color Qty. Black 5.14) Screw Listing Length Thread 5.0 mm 2.5 mm Head Width...
Page 201 Screw Listing Torx T8M2.5×5.0 Screw (Continued) Where used: Two screws that secure the top cover to the notebook (documented in Section Torx T8M2.5×5.0 Top Cover Screw Locations C–8 Table C-5 Color Qty. Black 5.17) Length Thread 5.0 mm 2.5 mm Maintenance and Service Guide Head Width...
Page 202 Where used: Two screws that secure the bottom board to the notebook (documented in Section Phillips PM2.0×4.0 Bottom Board Screw Locations Maintenance and Service Guide Table C-6 Phillips PM2.0x4.0 Screws Color Qty. Black 5.21) Screw Listing Length Thread 4.0 mm 2.0 mm Head Width...
Page 203 Screw Listing Phillips PM2.0x4.0 Screws (Continued) Where used: Six screws that secure the system board to the notebook (documented in Section Phillips PM2.0x4.0 System Board Screw Locations C–10 Table C-6 Color Qty. Black 5.22) Length Thread 4.0 mm 2.0 mm Maintenance and Service Guide Head Width...
Page 204 Phillips PM2.0x4.0 Screws (Continued) Where used: One screw that secures the hard drive cover to the notebook (documented in Section Phillips PM2.0x4.0 Hard Drive Cover Screw Location Maintenance and Service Guide Table C-6 Color Qty. Black 5.3) Screw Listing Length Thread 4.0 mm 2.0 mm...
Page 205 Screw Listing Where used: Two screws that secure the modem board to the notebook (documented in Section Phillips PM2.0×3.0 Modem Board Screw Locations C–12 Table C-7 Phillips PM2.0×3.0 Screw Color Qty. Black 5.10) Length Thread 3.0 mm 2.0 mm Maintenance and Service Guide Head Width 4.0 mm...
Page 206 Where used: Two screws that secure the Bluetooth board to the Bluetooth cover (documented in Section Phillips PM1.5×3.0 Bluetooth Cover Screw Locations Maintenance and Service Guide Table C-8 Phillips PM1.5×3.0 Screw Color Qty. Black 5.7) Screw Listing Length Thread 3.0 mm 1.5 mm Head Width...
Page 207 Screw Listing Where used: Two screws that secure the keyboard to the notebook (documented in Section Torx T8M2.5×9.0 Keyboard Access Screw Locations C–14 Table C-9 Torx T8M2.5×9.0 Screw Color Qty. Silver 5.8) Length Thread 9.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 208 Where used: Two screws that secure the switch cover to the notebook (documented in Section Torx T8M2.5×9.0 Switch Cover Screw Locations Maintenance and Service Guide Table C-10 Torx T8M2.5×9.0 Screw Color Qty. Black 5.9) Screw Listing Length Thread 9.0 mm 2.5 mm Head Width...
Page 209 Screw Listing Torx T8M2.5×9.0 Screw (Continued) Where used: Four screws that secure the display assembly to the notebook (documented in Section Torx T8M2.5×9.0 Display Assembly Screw Locations C–16 Table C-10 Color Qty. Black 5.16) Length Thread 9.0 mm 2.5 mm Maintenance and Service Guide Head Width...
Page 210 Torx T8M2.5×9.0 Screw (Continued) Where used: Ten screws that secure the top cover to the notebook (documented in Section Torx T8M2.5×9.0 Top Cover Screw Locations Maintenance and Service Guide Table C-10 Color Qty. Black 5.17) Screw Listing Length Thread 9.0 mm 2.5 mm Head Width...
Page 211 Screw Listing Where used: One screw that secures the fan assembly to the notebook (documented in Section Torx T8M2.5×6.0 Fan Assembly Screw Location C–18 Table C-11 Phillips PM2.5×6.0 Screw Color Qty. Black 5.13) Length Thread 6.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 212 Where used: Five screws that secure the top cover to the notebook (3 in the MultiBay, 2 in the hard drive bay; documented in Phillips M2.5×3.0 Top Cover Screw Locations Maintenance and Service Guide Table C-12 Phillips M2.5×3.0 Screw Color Qty.
Page 213 Screw Listing Where used: One screw that secures speaker assembly to the base enclosure (documented in Section Phillips PM1.5x4.0 Speaker Assembly Screw Location C–20 Table C-13 Phillips PM1.5x4.0 Screw Color Qty. Black 5.19) Length Thread 4.0 mm 1.5 mm Maintenance and Service Guide Head Width...
Page 214 Phillips PM1.5x4.0 Screw (Continued) Where used: One screw that secures the LED board to the base enclosure (documented in Section Phillips PM1.5x4.0 LED Board Screw Location Maintenance and Service Guide Table C-13 Color Qty. Black 5.20) Screw Listing Length Thread 4.0 mm 1.5 mm Head...
Page 215 Screw Listing Where used: One screw that secures the hard drive connector to the system board (documented in Section Phillips PM2.5×11.0 Hard Drive Connector Screw Location C–22 Table C-14 Phillips PM2.5x11.0 Screw Color Qty. Black 5.22) Length Thread 11.0 mm 2.5 mm Maintenance and Service Guide Head...
Page 216 Where used: Two standoffs that secure the system board to the notebook (documented in Section Hex M2.5×9.0 System Board Standoff Locations Maintenance and Service Guide Table C-15 Hex M2.5×9.0 Standoffs Color Qty. Silver 5.22) Screw Listing Length Thread 9.0 mm 2.5 mm Head Width...
Page 217 1394 connector 1–39 AC adapter spare part number 3–13 specifications 6–7 audio troubleshooting 2–25 battery bay, location 1–50 battery bezel illustrated 3–2 removal 5–6 battery light, location 1–47 battery pack See also MultiBay battery pack, spare part number illustrated 3–9 removal 5–5 spare part numbers 3–9 specifications 6–7...
Page 218 Index right-side 1–38 top 1–44 Computer Setup Advanced Menu 2–5 File Menu 2–3 overview 2–1 Security Menu 2–4 configuration information 2–8 connector pin assignments external monitor connector A–3 headphone jack A–4 microphone jack A–4 monitor connector A–3 parallel connector A–5 RJ-11 (modem) jack A–2 RJ-45 (network) jack A–1 serial connector A–6...
Page 219 electrostatic discharge 4–4 4–7 embedded numeric keypad, location 1–43 external monitor connector location 1–39 pin assignments A–3 through location 1–43 fan assembly illustrated 3–4 removal 5–31 spare part number 5–31 features 1–33 feet illustrated 3–10 locations 5–10 flowcharts initial troubleshooting 2–11 no audio (1) 2–25 no audio (2) 2–26...
Page 220 Index hard drive security screw, location 1–49 headphone jack location 1–39 pin assignments A–4 heat sink illustrated 3–4 removal 5–34 spare part number 5–34 I/O address specifications 6–18 infrared port, location 1–37 interrupt specifications 6–17 keyboard illustrated 3–2 removal 5–18 spare part numbers 3–5 5–18 troubleshooting 2–28...
Page 221 monitor connector location 1–39 pin assignments A–3 mouse, spare part number 3–14 MultiBay battery pack, spare part number 3–7 MultiBay device location 1–39 spare part numbers 3–12 MultiBay light, location 1–46 MultiBay release latch, location 1–49 mute button, location 1–37 network, troubleshooting 2–30 nonfunctioning device, troubleshooting 2–18...
Page 222 Index QuickLock button, location 1–45 real time clock battery illustrated 3–2 removal 5–47 rear panel components 1–38 removal preliminaries 4–1 procedures 5–1 replacement preliminaries 4–1 procedures 5–1 right-side components 1–38 RJ-11 (modem) jack location 1–37 pin assignments A–2 RJ-45 (network) jack location 1–39 pin assignments A–1 RTC battery...
Page 223 thermal grease, replacement 5–36 tools required 4–1 top components 1–44 top cover illustrated 3–4 removal 5–43 spare part number 5–43 TouchPad buttons, location 1–46 TouchPad, location 1–46 transporting precautions 4–4 troubleshooting audio 2–25 Computer Setup 2–2 Diagnostics for Windows 2–8 keyboard 2–28 modem 2–30 network 2–30...

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HP Compaq Presario,Presario V1000 Maintenance And Service Manual

Table of Contents

2.3 Troubleshooting Flowcharts

3 Illustrated Parts Catalog

4 Removal and Replacement Preliminaries

5 Removal and Replacement Procedures

Quick Links

Chapters

Troubleshooting

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Summary of Contents for HP Compaq Presario,Presario V1000

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Table of Contents