D-Link DES-1018DG Manual page 22

D-Link DES-1018DG Unmanaged Gigabit Ethernet Switch
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. ("D-Link") provides this Limited warranty for its
product only to the person or entity that originally purchased the product from:
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D-Link or its authorized reseller or distributor and
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Products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S.
Possessions or Protectorates, U.S. Military Installations, addresses with an APO or FPO.
Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will be free from
material defects in workmanship and materials from the date of original retail purchase of the product, for the period set forth
below applicable to the product type ("Warranty Period"), except as otherwise stated herein.
Limited Lifetime Warranty for the Product(s) is defined as follows:
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Hardware for as long as the original customer/end user owns the product, or five years after product
discontinuance, whichever occurs first (excluding power supplies and fans)
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Power Supplies and Fans Three (3) Year
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Spare parts and spare kits Ninety (90) days
D-Link's sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the
original owner or to refund at D-Link's sole discretion. Such repair or replacement will be rendered by D-Link at an
Authorized D-Link Service Office. The replacement Hardware need not be new or have an identical make, model or part.
D-Link may in its sole discretion replace the defective Hardware (or any part thereof) with any reconditioned product that D-
Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
Repaired or replacement Hardware will be warranted for the remainder of the original Warranty Period from the date of
original retail purchase. If a material defect is incapable of correction, or if D-Link determines in its sole discretion that it is
not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective Hardware
will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or part thereof) that is replaced
by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform
to D-Link's then current functional specifications for the Software, as set forth in the applicable documentation, from the date
of original retail purchase of the Software for a period of ninety (90) days ("Warranty Period"), provided that the Software is
properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that,
during the Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. D-
Link's sole obligation shall be to replace the non-conforming Software (or defective media) with software that substantially
conforms to D-Link's functional specifications for the Software or to refund at D-Link's sole discretion. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms
and conditions of the license granted by D-Link for the Software. Software will be warranted for the remainder of the original
Warranty Period from the date or original retail purchase. If a material non-conformance is incapable of correction, or if D-
Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the
original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software
(and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given
automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D-Link's products
will not be applied to and does not cover any refurbished product and any product purchased through the inventory
clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty
obligation pertaining to the product and in that case, the product is being sold "As-Is" without any warranty whatsoever
including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the
contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In
case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as
outlined below:
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The customer must submit with the product as part of the claim a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same.
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The original product owner must obtain a Return Material Authorization ("RMA") number from the Authorized D-
Link Service Office and, if requested, provide written proof of purchase of the product (such as a copy of the dated
purchase invoice for the product) before the warranty service is provided.
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After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on
the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only
replace the defective portion of the Product and will not ship back any accessories.
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The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured
by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann Fountain Valley, CA 92708-4160. D-
Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages
will be shipped to the customer via UPS Ground or any common carrier selected by D-Link, with shipping charges
prepaid. Expedited shipping is available if shipping charges are prepaid by the customer and upon request.
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