Cisco 1720 Hardware Installation Manual page 56

Table 3-2 Troubleshooting WAN Interface Cards
Symptom
Router does not recognize WAN
interface card
Router recognizes the WAN interface
card(s), but the card port(s) do not
initialize.
Router does not boot properly or
continuously or intermittently
reboots.
Cisco 1700 Router Hardware Installation Guide
3-8
Possible Cause(s)
• Confirm that the Cisco IOS software version installed in the router supports
the WAN interface card. The Cisco WAN Interface Cards Hardware
Installation Guide lists the software requirements for each card.
• Make sure that the card is correctly installed in the router. Refer to the
"Installing WAN Interface Cards"
Router" chapter.
• Use the show diag command to display information about the card:
Router# show diag
Slot 0:
C1700 1FE Mainboard port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time unknown
Hardware revision 0.0
Serial number
Test history
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 B2 00 00 4E 5C 4E 5C 00 00 00 00 00 00 00 00
0x30: 00 00 00 04 00 00 00 00 00 00 00 00 00 00 00 00
WIC Slot 0:
Serial 1T WAN daughter card
Hardware revision 1.1
Serial number
Test history
Connector type
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 02 01 01 00 6C D0 8F 49 06 EF 02 00 00 00 00
0x30: 70 00 00 00 98 01 23 01 FF FF FF FF FF FF FF FF
• Make sure that the card is correctly installed in the router. Refer to the
"Installing WAN Interface Cards"
Router" chapter.
• Check the external cable connections to make sure they are secure.
Make sure that the WAN interface card is correctly installed in the router.
Refer to the "Installing WAN Interface Cards"
Cisco 1700 Router" chapter.
Chapter 3
section in the "Installing the Cisco 1700
Board revision UNKNOWN
1314672220 Part number
0x0 RMA number
Board revision E0
7131279 Part number
0x0 RMA number
Wan Module
section in the "Installing the Cisco 1700
section in the
Troubleshooting
00-0000-00
00-00-00
73-1775-02
00-00-00
"Installing the
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