Troubleshooting - TRENDnet TEG-PCITXR Quick Installation Manual

Troubleshooting

Q1: Windows is unable to recognize my hardware. What should I do?
A1:
First, verify that your computer meets the system requirements as specified in
Section 1. Second, go to Start -> Control Panel -> System -> Hardware >
Device Manager. In the list of device types, double-click on Network Adapters.
If you see the device with a yellow question mark or exclamation point next to it,
double-click on it, click on Drivers and click Update Drivers. Follow the
Hardware Update Wizard instructions as illustrated in Section 2. Third, if the
device manager fails to recognize the presence of a new network adapter, verify
that the network adapter is firmly seated in the PCI Slot.
Q2: Windows recognizes my new hardware, but I'm unable to connect to my
network. What should I do?
A2:
First, verify that the RJ-45 Ethernet Cable is securely connected from your
switch or router to your network adapter. Second, verify that the LEDs on your
network card are lit. Third, verify that the TCP/IP settings are set to Obtain an IP
address automatically.
Q3: How do I install the drivers on Windows 98 or ME?
A3:
Please refer to the User's Guide included on the Driver CD-ROM.
Q4: Why am I only getting a network connection speed of 100Mbps instead of
1000Mbps?
A4:
First, check the Ethernet Cable. Make sure you are using CAT-5e or CAT-6
Ethernet Cables. Some CAT-5 cables are not rated to run in Gigabit. Second,
check the switch to make sure it is a 1000Mbps switch.
If you still encounter problems or have any questions regarding the TEG-PCITXR,
please contact Trendnet's Technical Support Department.
4