Advertisement
Troubleshooting
Q1:
I inserted the Driver CD-ROM into my computer's CD-ROM drive and the installation
menu does not appear automatically. What should I do?
A1:
For Windows 2000/XP/2003 Server, if the installation menu does not appear
automatically, click Start, click Run, and type D:\autorun where "D" in "D:\autorun.exe" is the
letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard. For
Windows Vista, if the installation menu does not appear automatically, click Start, click the
Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned
to your CD-ROM Drive, and then press the ENTER key on your keyboard.
Q2:
Windows doesn't recognize my new hardware. What should I do?
A2:
First, verify that your computer meets the system requirements as specified in Section 1.
Second, access your device manager to make sure the adapter is installed properly. If you see
a networking device with a yellow question mark or exclamation point, you will need to reinstall
the device and/or the drivers. To access the device manager on Windows 2000/XP, right-click
My Computer, click Properties, click the Hardware tab, and then click Device Manager. To
access the device manager on Windows Vista, right-click Computer, click Properties and then
click Device Manager. Third, if the device manager fails to recognize the presence of a new
networking adapter, verify that the network adapter is firmly seated in the PCI slot. Fourth, plug
the adapter into another PCI slot on your computer.
Q3:
Windows recognizes my new hardware, but I'm unable to connect to my network. What
should I do?
A3:
First, verify that the cable is securely connected from your switch or router to your network
adapter. Second, verify that the LEDs on your network card are lit. Third, verify that the TCP/IP
settings are set to Obtain an IP address automatically (see the steps below).
Windows Vista
1. Go into the Control Panel, click Network
and Internet, click Network and Sharing
Center, click Manage Network
connections and then right-click the Local
Area Connection icon and then click
Properties.
2. Click Internet Protocol Version 4(TCP/IPv4)
and then click Properties. Then click on
Obtain an IP address automatically.
5
Advertisement
