Blackberry Curve 9360 User Manual page 249

User Guide
• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent
your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your
smartphone and the certificate has an expiration date).
• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try
connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use,
for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your
administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot
who might have details about how to connect.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-
Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only.
• If your email account uses a BlackBerry® Enterprise Server, your smartphone might prevent you from connecting to certain
wireless access points. For more information, contact your administrator.
• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that
it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not
more than one access point within range is in this mode. For more information, see the information that came with your
router.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The certificate must
be transferred to your smartphone before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
Related information
Turn on or turn off a network connection, 234
Connect to a Wi-Fi network manually, 241
Turn on or turn off a network connection, 234
Connect to a Wi-Fi network, 240
Manage Connections
247