Connecting To The Internet; Forgotten Password - 3Com OfficeConnect 3CRWE51196 User Manual

56 C 6: T
HAPTER ROUBLESHOOTING
Connecting to the
Internet

Forgotten Password

If you can browse to the Gateway configuration screens but cannot access sites on
the Internet, check the following:
Confirm that the physical connection between the Gateway and the cable/DSL
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modem is OK, and that the link status LEDs on both Gateway and modem are
illuminated.
Confirm that the connection between the modem and the cable/DSL interface
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is OK.
Ensure that you have entered the correct information into the Gateway
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configuration screens as required by your Internet Service Provider. Use the
"Internet Settings" screen to verify this.
For DSL users, check that the PPPoE user name, password and service name are
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correct, if these are required. Only enter a PPPoE service name if your ISP
requires one.
For cable users, check whether your ISP required a fixed MAC (Ethernet)
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address. If so, use the Clone MAC Address feature in the Gateway to ensure
that the correct MAC address is presented, as described on page 43.
Ensure that your computers are not configured to use a Web proxy. On
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Windows computers, this can be found under Control Panel > Internet Options
> Connections.
If you can browse to the Gateway configuration screen but cannot log on because
you do not know or have forgotten the password, follow the steps below to reset
the Gateway to it's factory default configuration.
CAUTION: All your configuration changes will be lost, and you will need to run
the configuration wizard again before you can re-establish your Gateway
connection to the Internet. Also, other computer users will lose their network
connections whilst this process is taking place, so choose a time when this would
be convenient.
1 Remove power from the Gateway.
2 Disconnect all your computers and the cable/DSL modem from the Gateway.
3 Using an Ethernet cable, connect the Ethernet Cable/DSL port on the rear of the
Gateway to any one of the LAN ports.
4 Re-apply power to the Gateway. The Alert LED will flash as the Gateway starts up,
and after approximately 30 seconds will start to flash more slowly (typically 2
seconds on, 2 seconds off). Once the Alert LED has started to flash slowly, remove
power from the Gateway.
5 Remove the cable connecting the Cable/DSL port to the LAN port, and reconnect
one of your computers to one of the Gateway LAN ports.
6 Re-apply power to the Gateway, and when the start-up sequence has completed,
browse to http://192.168.1.1 and run the configuration wizard. You may need
to restart your computer before you attempt this.
7 When the configuration wizard has completed, you may reconnect your network
as it was before.