Troubleshooting Guide - Cumberland Stove Works MF3700 Operator's Manual

TROUBLESHOOTING GUIDE

Unplug stove before performing any maintenance.
Problem
Stove Will Not Feed Pellets
Problem
Fire goes Out or Stove Shuts
Down
Contact service provider if above remedies fail. Contact your dealer or call CSW customer service at 800-345-6007.
WARNING! Negative pressure in a home is a serious issue. If there is a problem, the stove should be installed with a
Fresh Air kit (not included).
Page 4
Display Status
NO READINg
NORMAL READINg
Display Status
LOSS OF FIRE
OFF TO RESET
OVERTEMP RESET SWITCH
AUgER OVERTEMP
VACUUM FAULT
CHECK SEALS
CumberlandStoveWorks.com
INSTALLATION AND OPERATION MANUAL
WARNING
NEVER SERVICE OR TOUCH THE FEED AUGER WITH
THE STOVE PLUGGED IN.
Possible causes
No power
Defective control head
Hopper is empty
Hopper lid is open
Pellet and/or auger jam
Auger motor failure
Hopper switch failure
Possible causes
Hopper is empty
Poor quality fuel
Power supply interrupted
Plugged firepot
Overtemp
Loose connection on spade
terminal
Overtemp
Loose connection on spade
terminal
Inadequate door seals
Front door is ajar
Ash pan is ajar
Vacuum switch hose is loose/
disconnected, or switch is broken
Models MF3700, MF3800
Remedy
Check to see if stove is plugged
in
Check communication cable
Check electrical outlet for power
Check fuse on incoming red
power wire
Test and replace control head if
needed
Add fuel to hopper
Close hopper lid
Check auger for fines or pellet
jam
Replace auger motor
Bypass switch to test. Replace
hopper switch if needed
Remedy
Add fuel to hopper
Change fuel supplier/moisture
test corn
Check power supply. go through
re-ignite sequence
Clean firepot. Clear all holes of
ash or debris
Allow stove to cool and reset
switch
Check connections on switch
and/or lower plug on IM
Allow stove to cool and reset fuel
shutoff.
Check connections on switch
and/or lower plug on IM
Check that rope seals are in
working condition
Close door securely
Secure ash pan in its proper
position
Make sure vacuum switch hose is
attached to the switch. Replace
switch if necessary.
800-345-6007