Before Calling For Service - Follett Ice Pro EDB650 Installation, Operation And Service Manual

Before calling for service

1. Check that ice is in the dispenser and that fused cubes are not causing a jam.
2. Check that circuit breaker and switches are in ON position. Display will show time setting.
3. Check that window is on securely. If window is ajar, dispenser will not operate. Display shows three
dashes when window is ajar.
4. Check that the drain is clear.
Symptom
Ice does not dispense
Bags tear off pins
during filling
More than one bag
opens when blower is on
Bags won't open
If problems persist after following this basic troubleshooting guide, call Follett's technical
service department at (877) 612-5086 or +1 (610) 252-7301.
Troubleshooting guide
Possible cause
1. No ice in bin.
2. Dispense switch not
closing.
3. Auger motor not operating.
4. Agitator motors not
operating.
5. Auger motor & agitator
motors not operating.
6. Optional foot pedal
not operating.
1. Drip tray not adjusted
properly.
2. Poor quality bags.
1. Stainless steel chute is not
resting against bags.
2. Bag pins not centered.
1. Blower switch not on.
2. Blower duct missing or out
of position.
3. No power to blower motor.
4. Bag pins not centered.
5. Wet bags.
1. Check operation of icemaker.
2A. Press manual dispense to check operation.
2B. Check LED's on board.
3A. Check for power to motor.
3B. Check LED's on board.
3C. Check fuses for 220 V. (EDB 230V)
3D. Check auger motor cable connection.
3E. Check auger motor connection to board.
3F. Check circuit breaker.
4A. Check for power at fuse block.
4B. Press manual dispense. Display on VFD (Variable
frequency drive – agitator motor controller) should
show numbers. Check for loose connections.
4C. Check for output from corresponding VFD.
5A. Check that window is in place. Display shows three
dashes when window is removed.
5B. Check interlock wires and connection.
6. Check for contact closure of switch inside foot pedal
enclosure.
1. Adjust drip tray to one notch above where bottom of
bag contacts platform.
2. Try bags from another supplier.
1. Move chute lever to down position to position
stainless steel chute against bags.
2. Adjust bag pins so bags are centered under chute.
1. Press OPEN BAG. Blower turns off after 10 minutes
without use.
2. Reinstall/re-position blower duct.
3A. Verify output LED lights on board.
3B. Check for loose connections.
4. Adjust bag pins so bags are centered under chute.
5. Install new wicket of bags.
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Solution