LG WM3555HWA.ABWEVUS Owner's Manual
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LG WM3555HWA.ABWEVUS Owner's Manual

LG WM3555HWA.ABWEVUS Owner's Manual

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OWNER'S MANUAL
WASHER AND DRYER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WM3555H*A
www.lg.com
MFL71521479
Copyright © 2021-2024 LG Electronics Inc. All Rights Reserved.
Rev.02_022624

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL WASHER AND DRYER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM3555H*A www.lg.com MFL71521479 Copyright © 2021-2024 LG Electronics Inc. All Rights Reserved. Rev.02_022624...

  • Page 2: Table Of Contents

    Loading the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Dry Cycles Options and Extra Functions 33 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 37 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 43 TROUBLESHOOTING...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products.

  • Page 6: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...

  • Page 7: Product Overview

    • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
  • Page 8 PRODUCT OVERVIEW Accessories Included Accessories Non-skid Pads Hole Caps Wrench Tie Strap Elbow Bracket (for securing drain hose) Required Accessories (sold separately) Hot and Cold Water Hoses Product Specifications Model WM3555H*A Electrical 120 V~, 60 Hz Requirements Min. / Max. Water 20 psi - 120 psi (138 kPa Pressure - 827 kPa)

  • Page 9: Installation

    INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING...

  • Page 10: Choosing The Proper Location

    10 INSTALLATION WARNING • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board. Tools Needed •...

  • Page 11: Unpacking And Removing Shipping Material

    INSTALLATION • Remove the bolt assemblies (bolts and Dimensions and Clearances retainers) by wiggling them slightly while pulling them out. 24'' (60 cm) 1/4'' (0.5 cm) Unpacking and Removing Shipping Material Remove all shipping materials from the washer for proper operation and inspect it for shipping damage.

  • Page 12: Connecting The Water Inlet Hoses

    2/3 turn with pliers. Contact an LG Customer Information Center for • Connect the blue hose to the cold water assistance in buying hoses.

  • Page 13: Connecting The Drain Hose

    INSTALLATION • Let the water drain into a bucket, and check beyond 66" (168 cm), the drain function will be the water temperature to make sure you’ve increasingly affected. connected the hoses to the correct faucets. • Never create an airtight seal between the hose and the drain with tape or other means.

  • Page 14: Leveling The Washer

    14 INSTALLATION If the water valves and drain are built into the wall, fasten the drain hose to one of the water hoses with the provided tie strap (ribbed side on inside). 24 - 96 " 24 - 96 " (61 - 244 cm) (61 - 244 cm) Leveling the Washer...

  • Page 15: Final Installation Check

    INSTALLATION leveling feet, place them under the back Adjust the leveling feet. leveling feet. • Turn all 4 leveling feet in one direction to raise the washer or the other direction to lower it. This side up Remove backing Recheck the washer’s levelness. Check the level again.
  • Page 16 16 INSTALLATION WARNING • Do not use an adapter or extension cord. Doing so may result in serious injury, fire, electric shock, or death. • For best performance, plug the appliance into its own individual outlet. This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires.

  • Page 17: Operation

    OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.

  • Page 18: Sorting Laundry

    18 OPERATION End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling. • Check around the door seal when removing the load for small items that may be caught in the seal. NOTE •...

  • Page 19: Loading The Washer

    OPERATION • Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor. Fabric Care Labels Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option selections to care for your clothing according to the manufacturer’s recommendations.

  • Page 20: Adding Cleaning Products

    20 OPERATION • The washer will not fill or operate with the door maximum. Use less detergent for soft water, open. light soil, or smaller loads. • Use extra care when measuring 2X and 3X CAUTION concentrated detergents because even a small amount of extra detergent can lead to problems.
  • Page 21 OPERATION - Make sure to remove them when using powdered detergent. Powdered detergent will not dispense with the liquid detergent cup and insert in place. • When using powdered detergent, remove the insert and liquid detergent cup from the dispenser. Powdered detergent will not dispense with the liquid detergent cup and insert in place.

  • Page 22: Control Panel

    22 OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •...
  • Page 23 OPERATION Time and Status Display AI DD Indicator • AI DD provides the appropriate drum rotation actions after load sensing is completed. • This indicator lights up when the Normal cycle is selected and operated. Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. •...

  • Page 24: Wash Cycles

    24 OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
  • Page 25 OPERATION Cycle Baby Wear Wash Temp. Default: Ex Hot Available: Ex Hot Spin Speed Default: High Available: High, Med, Low, No Spin Cycle Allergiene Description This cycle is a powerful, high-temperature cycle designed specifically to reduce certain allergens. NOTE • Selecting this cycle automatically incorporates steam into the wash cycle. •...
  • Page 26 You can use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Rinse+Spin. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Spin Speed...
  • Page 27 OPERATION Available Options † This option is automatically included in the cycle and cannot be deselected. NOTE • You cannot select any option in the Steam Refresh cycle. • For the Drain + Spin cycle, only the Delay Wash option can be selected. •...

  • Page 28: Cycle Modifiers

    28 OPERATION Cycle Modifiers Spin Higher spin speeds extract more water from clothes, reducing drying time and saving energy. About Modifier Buttons • Press the Spin button repeatedly until the Each cycle has default settings that are selected desired speed is selected. automatically.
  • Page 29 OPERATION Blankets and Duvets Energy Saver ( Heated air-condensing dry that saves water. Check fabric care labels on blankets and duvets before using the drying cycle. Heated drying may • Fabric Type: Cotton or linen fabrics such as cause some blankets and duvets to shrink. cotton towels, t-shirts, and linen clothing.

  • Page 30: Options And Extra Functions

    30 OPERATION Only Using a Dry Function Press and hold the Dry button for 3 seconds. Prepare the laundry and load the drum. Press the Start/Pause button. • For consistently dry loads, all articles in the load should be similar in material and thickness.
  • Page 31 When the washer is connected to a home Wi-Fi wrinkles. network, the icon on the control panel is lit. • To connect the washer to the LG ThinQ Turn on the power. application, press and hold the Delay Wash button for 3 seconds.
  • Page 32 32 OPERATION Press and hold the Delay Wash and Heavy Soil buttons at the same time for 3 seconds to activate/deactivate this function. • When the function is deactivated, a chime will sound and the remaining time for the current cycle will reappear on the display.

  • Page 33: Smart Functions

    Apple App Store on a smartphone. - This function provides useful information for diagnosing and solving issues with the Run the LG ThinQ application and sign in with appliance based on the pattern of use. your existing account or create an LG account •...
  • Page 34 You can also monitor your cycle wireless router manual. operation so you know how much time is left in the • LG ThinQ is not responsible for any network cycle. connection problems or any faults, malfunctions, or errors caused by network connection.
  • Page 35 SMART FUNCTIONS the party responsible for compliance could void NOTE the user’s authority to operate the equipment. • Only one downloaded cycle can be stored on the appliance at a time. FCC RF Radiation Exposure Statement This equipment complies with FCC radiation Wireless LAN Module Specifications exposure limits set forth for an uncontrolled environment.

  • Page 36: Smart Diagnosis Tm Function

    If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.

  • Page 37: Maintenance

    MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.
  • Page 38 38 MAINTENANCE Leaving the Door Open • Do not exceed the maximum fill line when adding bleach or powdered cleaners. After you finish using the washer, leave the door Powdered cleaners may remain in the drum open overnight to allow air to circulate and dry the after cleaning.
  • Page 39 MAINTENANCE Cleaning the Water Inlet Filters Clean the inserts and drawer with warm water. If the washer does not fill properly, an error message will appear on the display. The inlet valve • Use a soft cloth or brush to clean and to filter screens could be clogged by hard water scale, remove any residue.
  • Page 40 40 MAINTENANCE Rinse filters thoroughly and press them back into place. Flush then reattach the water hoses. • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow.

  • Page 41: Care In Cold Climates

    MAINTENANCE Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. • Never use automotive antifreeze. Turn on the washer and press the Spin button. Press the Start/Pause button to start the Close the drain pump filter cover. drain pump for 1 minute.
  • Page 42 42 MAINTENANCE Immerse the water inlet hoses in hot water to thaw them. Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. • See Connecting the Water Inlet Hoses for details. Turn on the faucets. Press the Power button to turn on the washer.

  • Page 43: Troubleshooting

    TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.
  • Page 44 44 TROUBLESHOOTING Problem Possible Cause & Solution The load is too small. • Add additional items to allow the washer to balance the load. UNBALANCE ERROR Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.
  • Page 45 TROUBLESHOOTING Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle • Normal operation Humming or Drain pump is pumping water from the washer at times during a cycle. Gurgling •...
  • Page 46 46 TROUBLESHOOTING Operation Problem Possible Cause & Solution Water Leaking Hoses are not connected correctly. • Check hoses and connectors for leaks, cracks, and splits. • Check and tighten hose connections. House drain pipes are clogged. • The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain.
  • Page 47 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Too much detergent used. dispensing of • Make sure that the suggested amount of detergent is used according to the detergent manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging.
  • Page 48 48 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Inlet hoses may be kinked. properly. • Check that inlet hoses are not kinked or clogged. Energy efficiency • This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer.
  • Page 49 TROUBLESHOOTING Problem Possible Cause & Solution Previously set stains. Poor stain removal • Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.
  • Page 50 During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

  • Page 51: Limited Warranty

    Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 52 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 53 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
  • Page 54 54 LIMITED WARRANTY You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.

  • Page 55: Canada

    ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
  • Page 56 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 57 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 58 Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
  • Page 59 Memo...
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  • Page 64 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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