Disposal; Customer Service - Siemens HB978GN 1B Series User Manual And Installation Instructions

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Fault
The interior lighting
does not work.
Maximum operating
time reached.
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
The cooking result is
not satisfactory.

Disposal

25  Disposal
25.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
Unplug the appliance from the mains.
1.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally
3.
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.

Customer Service

26  Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
Cause and troubleshooting
The LED light is defective.
Call
→ "Customer Service", Page 33.
To prevent an unwanted permanent operation, the appliance automatically stops heating
after several hours if the settings are unchanged. A message appears in the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
To continue operation, switch the appliance off and on again using
1.
the operation.
If you do not need to use the appliance, press
2.
Tip: To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→ "Time-setting options", Page 13
The electronics have detected a fault.
Switch the appliance off and on again.
1.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales service. Please specify the exact error
2.
message when calling.
→ "Customer Service", Page 33
Settings were unsuitable.
Adjustment values, e.g. temperature or cooking time, depend on the recipe, quantity and
food.
Next time, set lower or higher values.
Tip: A lot of other information about the food preparation and corresponding adjustment
values can be found in the Home Connect app or on our website siemens-home.bsh-
group.com.
to switch it off.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This product contains light sources from energy effi-
ciency class G. These light sources are available as a
spare part and should only be replaced by trained spe-
cialist staff.
26.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
Disposal en
. Reset and start
33

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