Troubleshooting - Yamaha MOTIF RACK Installation Manual

Troubleshooting

The driver cannot be installed.
• Is the USB cable connected correctly?
Check the USB cable connection.
Disconnect the USB cable, then connect it again.
Windows
• Is the USB function enabled on your computer?
When you connect the MOTIF-RACK to the computer for the first time, if
the "Add New Hardware Wizard" does not appear, the USB function on
the computer may be disabled. Perform the following steps.
1 Double-click "System" in the Control Panel to open the System
Properties window.
2 Double-click the "Device Manager" tab and make sure that no "!" or
"x" marks appear at "Universal serial bus controller" or "USB Root
Hub." If you see an "!" or "x" mark, the USB controller is disabled. For
more information, refer to the owner's manual of your computer.
Windows
• Is any unknown device registered?
If driver installation fails, the MOTIF-RACK will be marked as an
"Unknown device," and you will not be able to install the driver. Delete the
"Unknown device" by following the steps below.
1 Double-click "System" in the Control Panel to open the System
Properties window.
2 Double-click the "Device Manager" tab. With the "View devices by
type" check box checked, look for "Other devices."
3 If you find "Other devices," double-click it to extend the tree to look
for "Unknown device." If one appears, select it and click the [Remove]
button.
4 Remove the USB cable from the MOTIF-RACK, and make the
connection again.
5 Install the driver again.
When controlling the MOTIF-RACK from your
computer via USB, the MOTIF-RACK does not
operate correctly or no sound is heard.
• Did you install the driver?
• Is the USB cable connected correctly?
• Are the volume settings of the tone generator, playback device, and
application program set to the appropriate levels?
• Have you selected an appropriate port in the sequence software?
• Check whether the MIDI IN/OUT setting in the Utility mode corresponds to
the terminal/cable actually used (USB or MIDI) (see MOTIF-RACK Owner's
Manual page 61).
Playback response is delayed.
• Does your computer satisfy the system requirements?
• Is any other application or device driver running?
Macintosh
Turn off virtual memory.
Disable AppleTalk.
Cannot suspend or resume the computer
correctly.
• Do not suspend the computer while the MIDI application is running.
• If you are using Windows 2000, you may not be able to suspend/resume
normally, depending on the particular environment (USB Host Controller,
etc.). Even so, simply disconnecting and connecting the USB cable will allow
you to use the MOTIF-RACK functions again.
How can I delete or re-install the driver?
Windows Me/98
1 When the MOTIF-RACK is recognized correctly, double-click
"System" in the Control Panel to open the System window.
2 Double-click the "Device Manager" tab, select "YAMAHA USB MIDI
Driver" and delete it.
3 Use the MS-DOS prompt or Explorer to delete the following three
files.
n
To delete the files below using Explorer, select "Folder Options"
from the Tool (View) menu, and select "Show all files (and folders)."
• \WINDOWS\INF\OTHER\YAMAHAMOTIF-R.INF
• \WINDOWS\SYSTEM\Xgusb.drv
• \WINDOWS\SYSTEM\Ymidusb.sys
4 Disconnect the USB cable.
5 Restart the computer.
6 Re-install the driver.
Macintosh
1 Delete the files in the following locations:
• System Folder | Control Panels | YAMAHA USB MIDI Patch
• System Folder | Extensions | USB YAMAHA MIDI Driver
• System Folder | OMS Folder | YAMAHA USB MIDI OMS Driver
2 Restart the computer.
3 Install the driver and set up OMS.
The demonstration song plays, but the
voices sound wrong or unexpected.
Windows
• The demonstration song in the CD-ROM is designed for play back with the
MOTIF-RACK's default (factory set) settings. For proper playback, execute
the Factory Set operation (see MOTIF-RACK Owner's Manual page 56).
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