Yamaha Portable Grand DGX-230 Owner's Manual page 90

Accessory CD-ROM Installation Guide
■Troubleshooting
The driver cannot be installed.
• Is the USB cable connected correctly?
Check the USB cable connection. Disconnect the
USB cable, then connect it again.
• Is the USB function enabled on your com-
puter?
When you connect the instrument to the
computer for the first time, if the "Add New
Hardware Wizard" does not appear, the USB
function on the computer may be disabled.
Perform the following steps.
1
Select [Control Panel]* ➔ [System] ➔
[Hardware] ➔ [Device Manager] (for Win-
dows 2000/XP), or select [Control Panel] ➔
[Device Manager] (for Windows Vista).
* Classic View only in Windows XP.
2
Make sure that no "!" or "x" marks appear
at "Universal serial bus controller" or
"USB Root Hub". If you see an "!" or "x"
mark, the USB controller is disabled.
• Is any unknown device registered?
If driver installation fails, the instrument will be
marked as an "Unknown device", and you will
not be able to install the driver. Delete the
"Unknown device" by following the steps below.
1
Select [Control Panel]* ➔ [System] ➔
[Hardware] ➔ [Device Manager] (for Win-
dows 2000/XP), or select [Control Panel] ➔
[Device Manager] (for Windows Vista).
* Classic View only in Windows XP.
2
Look for "Other devices" in the menu
"View devices by type".
3
If you find "Other devices", double-click it
to extend the tree to look for "Unknown
device". If one appears, select it and click
the [Remove] button.
4
Remove the USB cable from the instru-
ment, and make the connection again.
5
Install the driver again.
• Windows 2000 users........ see page 88
• Windows XP users........... see page 88
• Windows Vista users ....... see page 89
When controlling the instrument from
your computer via USB, the instrument
does not operate correctly or no sound
is heard.
• Did you install the driver? (page 87)
• Is the USB cable connected correctly?
90
DGX-230/YPG-235 Owner's Manual
• Are the volume settings of the instrument,
playback device, and application program set
to the appropriate levels?
• Have you selected an appropriate port in the
sequence software?
• Are you using the latest USB-MIDI driver?
The latest driver can be downloaded from the
following web site.
http://music.yamaha.com/download/
Playback response is delayed.
• Does your computer satisfy the system
requirements?
• Is any other application or device driver run-
ning?
Cannot suspend or resume the
computer correctly.
• Do not suspend the computer while the MIDI
application is running.
You may not be able to suspend/resume
normally, depending on the particular
environment (USB Host Controller, etc.). Even
so, simply disconnecting and connecting the
USB cable will allow you to use the instrument
functions again.
How can I remove the driver?
[Windows 2000/XP/Vista]
1
Start the computer and use the "Adminis-
trator" account to log on Windows.
Close all applications and windows that are
open.
2
Insert the included CD-ROM into the CD-
ROM drive.
3
Select "My Computer" from the Start
menu.
4
Right-click the CD-ROM icon and select
"Open" from the pop-up menu.
5
Select "USBdrvVista_" or "USBdrv2k_"
folder ➔ "uninstall" folder ➔
"uninstall.exe" file and launch
"uninstall.exe." file.
Follow the on-screen instructions to uninstall
the driver.
NOTE
• When using a 64-bit OS, click "uninstall_x64.exe." from
"USBdrvVista_" folder.