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Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the
check points, or if the solutions indicated do not
solve the problem, consult your dealer for
instructions.
█ Common problems
No power
After connecting the AC mains lead, wait about
•
10 seconds before switching on the main unit.
Disconnect the AC mains lead for 10 seconds
•
before connect again.
After switching on the main unit, if the main unit
•
immediately switches off, disconnect the AC mains
lead and consult your dealer.
If the main unit does not switch on when switching
•
on TV (HDMI CEC), switch on the main unit
manually.
No operations can be done with the remote
control.
Remove the insulation sheet before you use the
•
remote control for the first time. (
Examine that the battery is installed correctly.
•
(
7)
The battery is weak. Replace it with a new one.
•
(
7)
Set the remote control code again after replacing
•
the battery. (
23)
Use the remote control within the correct operation
•
range. (
5)
The system automatically switched to standby
mode
"Auto off" function is on.
•
The system automatically switches to standby mode
if there is no signal input and no operation is being
performed for approximately 20 minutes. Refer to
page 19 to switch off this function.
█ Bluetooth
®
Pairing cannot be done.
Check the Bluetooth
•
®
The device is out of the 10 m communication range.
•
Move the device nearer to the system.
The device cannot be connected.
The pairing of the device was unsuccessful. Do
•
pairing again.
The pairing of the device has been replaced. Do
•
pairing again.
This system might be connected to a different
•
device. Disconnect the other device and try
connecting the device again.
The system may have a problem. Switch off the
•
system and then switch on again.
7)
device condition.
The device is connected but audio cannot be
heard through the system.
For some built-in Bluetooth
•
set the audio output to "SC-HTB510" manually.
Read the operating instructions of the device for
details.
Sound from the device is interrupted.
The device is out of the 10 m communication range.
•
Move the device nearer to the system.
Remove any obstacle between the system and the
•
device.
Other devices that use the 2.4 GHz or 5 GHz
•
frequency band (wireless router, microwaves,
cordless phones, etc.) are interfering. Move the
device nearer to the system and distance it from the
other devices.
█ Network
Cannot select this system as the output speakers.
Make sure that the devices are connected to the
•
same network as this system.
Reconnect the devices to the network
•
Switch the wireless router off and then on.
•
Switch this system off and on, and then select this
•
system as the output speakers again.
Playback does not start.
The sound is interrupted.
Do not place this system inside a metal cabinet, for
•
it might block the Wi-Fi signal.
Place this system closer to the wireless router.
•
If several wireless devices are simultaneously using
•
the same wireless network as this system, try
switching off the other devices or reducing their
wireless network usage.
If the playback stops, check the playback status on
•
the device.
Reconnect the devices to the network.
•
Switch the wireless router off and then on.
•
devices, you have to
®
21
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