Common Troubleshooting; Common Problems - Pantum PT16B2B Series User Manual

Common Troubleshooting

Common Problems

Type of fault Problem
Printing Poor print
problems quality
Failed to copy
Problems in
copying
Copy Image
Abnormal
The printer
does not work
Problems
with the
Printer
Online printing
does not work
Problems in
Scanning error
scanning
Cause
See details in Image Defects.
• The scanner is damaged.
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Device power is not properly
connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• The LCD screen prompts error
messages.
• The cable between the
computer and the printer is not
connected properly.
• The LCD screen prompts error
messages.
• Printer internal failure.
• Data cable of the device is not
properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts error
messages.
Solution
See details in Image Defects.
Please contact the customer
service center.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
• Ensure proper connection
of the power cord.
• Disconnect and then reconnect
the printer cable.
• Check the Windows printer
settings to ensure that the print
job has been sent to the correct
port. If the computer has more
than one port, make sure that
the printer is connected to the
correct port.
• Make sure that the printer is in
the normal online status.
• Please eliminate errors so that
the printer can recover to its
normal state.
• Unload and reinstall the driver
program of printer.
• Disconnect and then reconnect
the printer cable.
• Unload and reinstall the driver
program of printer.
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.
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