Beko MOC 20100 WFB User Manual page 20

What is covered?
• Repairs necessary as a result of faulty materials, defective components or manufacturing defect.
• The cost of functional replacement parts, but excluding consumable items
• The labor costs of a BEKO authorized / approved repairer to carry out the repair.
Added Value Coverage
- Refrigerator: 12 Years Motor Warranty All Refrigerators with Inverter or Non Inverter Compressor
- Air Conditioner : 12 years Motor warranty for Inverter models and 5 years motor warranty for Non Inverter models
- Washing Machine : 5 years Motor warranty for all front loading products with Universal Motor, 12 years for all Front Load models with Inverter models
& Top Loading Washers
- Washing Machine:
Front Load - 12 years Motor warranty for models with Inverter models
Front Load - 5 years Motor warranty for models with Universal Motor,
Top Load - 12 Years Motor warranty.
- Dryers : 12 years motor warranty for all models
- Dishwashers : 12 years motor warranty for all models
- Ovens : 12 years fan motor warranty for all BI models
- Hobs : 12 years warranty for gas, ceramic/induction on glass models
- Hoods : 12 years warranty for the Inverter model
Remark :
- Warranty period counting from the date of purchase
- Warranty will cover the related parts ONLY! For once (does not cover any delivery, installation or labor cost regarding to the part). Other costs may be
borne/ incurred by customer
What is not covered?
1 Any service calls in which the problem is found not to be caused or related to any defect in the Beko Product. In this instance, the cost of the service call
will be charged to you. Examples (but not limited to) of no product fault listed below:
a. Transit, delivery or accidental damage or misuse and abuse including natural disaster, lightning, re, ooding and exposure to sunlight.
b. Cabinet or appearance parts, including knobs, aps, handles or container lids.
c. Accessories/parts or consumable items including but not limited to, ice trays, scrapers, cutlery baskets, lters and light bulbs such as blade, drive
coupling, dust bag, lter or any other external accessories/part which are worn out from normal use.
d. Repairs required as a result of unauthorized repairs or inexpert installation or improper power supply or input voltage beyond speci cations that fails to
meet the requirements contained in the user instruction book (normally user manual).
e. Correcting the installation, e.g. levelling of product, adjustment of drain crossed or kinked hoses, leakage of hoses if incorrectly tted, removal of transit
bolts (front loading washers), noises due to water hummer and/or power supplies.
f. Replacing fuses or correcting house power wiring or house plumbing issues
g. Repairs to products used on commercial or non-residential household premises.
h. Loss of frozen food in freezers or fridge/freezers.
i. Charging gas, gas re ll, cleaning, reconditioning and or lubrication.
j. Blocked pumps, removal of foreign objects/substances from dishwashers, washing machine and the like. e.g. socks, bra wires, food scraps, dirt etc.
k. Normal noise or vibration.
l. Infestation of pests, insects or vermin
m. Consumables. Consumables are de ned as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out)
during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. CONSUMABLE
ITEMS INCLUDE WITHOUT LIMITATION, REPLACEMENT PARTS, GAS REFILLS, REFRIGERANT AND OTHER MISCELLANEOUS MATERIALS FOR THE PRODUCT,
INSTALLATION MATERIALS, WHICH INCLUDE WITHOUT LIMITATION, INLET/OUTLET HOSES, INSULATION MATERIALS, COPPER PIPING, PVC PIPING AND
ELECTRICAL WIRING
2. This Guarantee does not cover damage caused by:
a. Misuse or abuse of Beko Product
b. Accidental damage or any kind
c. Rust and Corrosion where the product is located within a corrosive environment
d. Discoloration of burners or trivets on gas cooktops or chrome surrounds
e. Incorrect operation or not following the operation instructions as stated in the user manual
f. Improper installation
g. Failure to clean or improper cleaning
h. Use of incorrect non-compliant electrical or gas connections
i. External sources including but not limited to electrical interference, power surges or voltage uctuations
j. Any loss by civil commotion
k. Any loss caused from extreme events of nature including but not limited to, ood, cyclone, severe storm and earthquake
l. Use of non-genuine/ authorized parts
m. Any repair or other work carried out on the Beko product other than by an authorized Beko Service Personnel
n. Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorised
dealers or retailers, second hand sets, products sold "AS IS", "REFURBISHED" or bearing similar notations.
o. Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of Products which, in Our records indicate, are second hand, "Used",
"Refurbished", "Open Set" or "Display Sets".
3.This Guarantee does not cover cost associated with replacing and servicing of consumable parts. E.g. lamps & bulbs, lters
Important Notes
• Your BEKO products is designed and built for domestic household use only.
• The guarantee will be void if the product is installed or used in commercial or non-residential domestic household premises.
• The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instruction Booklet provided.
• Professional installation by a quali ed Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dryer, Dishwashers and Electrical
Cookers.
• Gas Cookers must only be installed by a Gas Safe (or BORD GAIS) registered Gas Installer.
• Quali ed installation by a quali ed installer is recommended.
• The guarantee is given only within the boundary of Malaysia.
• The guarantee is applicable only to new products and is not transferable if the product is resold.
• BEKO disclaims any liability for incidental or consequential damages.
The guarantee does not in anyway diminish your statutory or legal rights.
Customer Service Call Centre,
1-800-88-BEKO (2356)