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If you think that you have a Problem
Look at this list, then check the adjacent suggestions. They may give the answer to your
problem without having to telephone your Hotpoint Service office.
If you are unable to solve your problem, follow the advice under the heading 'If it still won't work'.
Machine not spinning at end of
programme
If your appliance will not start,
fill or take in detergent...
It will not pump out the water...
The door will not open...
It's leaking...
It has stopped in the middle of
O
a programme...
The clothes are not dry enough...
Before calling Hotpoint Service please check the following:-
The machine is prevented from spinning if the wash load is
unevenly distributed around the wash drum. Do not call for a
Service Engineer. Re-distribute the washed clothes by hand and
re-select the appropriate spin only programme. We do not
recommend that large, bulky items are washed on their own,
as it is not always possible to evenly distribute these around the
wash drum.
e /s the machine plugged in and switched on?
e /s the socket OK? Try another appliance in the socket Is the
fuse in the machine plug OK? If not, replace it.
e Are the hoses correctly connected, the taps turned fully on
and the hoses not kinked'?
e Have you selected the correct programme?
e Have you pressed the on/off button?
e Have you closed the door firmly?
Has the drain hose been installed correctly? Is the hose kinked'?
If you have connected to a sink waste pipe, is the spigot
blocked'?
Your appliance is designed so that the door cannot be opened
there is water in the drum, or if the drum is rotating.
e Did you lock the door?
e Has the programme finished'?
e /f it has finished the programme, then select a spin
programme and wait for this to finish before you try again.
e jf it still will not open, then check that the drain hose is
correctly installed and not kinked.
e jf none of these work, and you think there is still water in the
appliance, refer to the "emergency" instructions on the next
page.
Are the fill hoses tightened correctly? Perhaps the washers
are not sealing properly?
e /s the standpipe blocked? Or is your household drain
blocked'? If you cannot clear the blockage you will need to call
a plumber.
e After the initial fill, the appliance may sometimes pause while
the water is heated to the correct temperature. The cycle will
continue as normal when the selected temperature is reached.
e Did you use a short spin programme on a non-synthetic load?
e Did the water pump out? Check your waste plumbing setup.
e Was slow spin selected (if fitted)?
e Was the wash load out of balance?
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