Service; Worldwide Service; Us And Canada Service; Service At A Us Or Canada Service Center - Crown CTs 2000 Operation Manual

8 Service

page 24
Crown amplifiers are quality units that rarely require
servicing. Before returning your unit for servicing,
please contact Crown Technical Support to verify
the need for servicing.
This unit has very sophisticated circuitry which
should only be serviced by a fully trained techni-
cian. This is one reason why each unit bears the fol-
lowing label:
CAUTION: To prevent electric shock, do not
remove covers. No user serviceable parts
inside. Refer servicing to a qualified techni-
cian.

8.1 Worldwide Service

Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron repre-
sentative or our office for a list of authorized service
centers.) To obtain service, simply present the bill of
sale as proof of purchase along with the defective
unit to an authorized service center. They will handle
the necessary paperwork and repair.
Remember to transport your unit in the original fac-
tory pack.

8.2 US and Canada Service

Service may be obtained in one of two ways: from
an authorized service center or from the factory. You
may choose either. It is important that you have your
copy of the bill of sale as your proof of purchase.
8.2.1 Service at a US or Canada Ser-
vice Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the
defective unit to an authorized service center to
obtain service. They will handle the necessary
paperwork and repair. Remember to transport the
unit in the original factory pack. A list of authorized
service centers in your area can be obtained from
the Crown website at www.crownaudio.com, or by
calling Crown Factory Service.

8.2.2 Factory Service

To obtain factory service, fill out the service
information page found in the back of this man-
ual and send it along with your proof of pur-
chase and the defective unit to the Crown
factory.
For warranty service, we will pay for ground ship-
ping both ways in the United States. Contact Crown
Factory Service to obtain prepaid shipping labels
prior to sending the unit. Or, if you prefer, you may
prepay the cost of shipping, and Crown will reim-
burse you. Send copies of the shipping receipts to
Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are
required.
8.2.3 Factory Service Shipping
Instructions:
1. Before sending a Crown product to the factory
for service, first call the Crown Service Depart-
ment for a return authorization (RA) number.
2. Be sure to fill out the service information form
that follows and enclose it with your shipment,
either inside the box or in a packing slip enve-
lope securely attached to the outside of the
shipping carton. Do not send the service infor-
mation form separately. If you are sending the
unit from a Shipping Center, we recommend
taping the form to the product. We also recom-
mend recording the serial number and model
before shipping for your reference.
3. Keep a copy of the serial number and model.
To ensure the safe transportation of your unit to
the factory, ship it in an original factory packing
container. If you don't have the original carton,
you may obtain a product service foam-in-
place shipping pack from Crown Factory Ser-
vice at the number listed below. For non-war-
ranty service, you may also provide your own
shipping pack, however we still recommend
using a Crown Supplied Shipping Container.
Minimum recommended requirements for
materials are as follows: 275 P.S.I. burst test
Double-Wall carton that allows for 2-inch solid
Styrofoam on all six sides of unit or 3 inches of
plastic bubble wrap on all six sides of unit;
securely seal the package with an adequate car-
CTs 2-Channel Power Amplifiers
ton sealing tape. Do not use light boxes or
"peanuts." Damage caused by poor packing
cannot be covered under warranty.
4. Do not ship the unit in any kind of cabinet
(wood or metal). Ignoring this warning may
result in extensive damage to the unit and the
cabinet. Accessories are not needed—do not
send the product documentation, cables and
other hardware.
If you have any questions, please contact Crown
Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Internet:
http://www.crownaudio.com

8.2.4 Crown's Profit Protection Plan

In the United States, your CTs series amplifier is
also covered by Crown's advance-replacement
Profit Protection Plan, an enhancement to Crown's
exceptional Three-Year, No-Fault, Full Warranty.
Crown's Profit Protection Plan guarantees replace-
ment of your covered amplifier should it fail at any
time during the original three-year warranty period
following the date of original purchase.
Simply contact your local Crown dealer or distribu-
tor with model and serial number information to ini-
tiate a claim. Your dealer will supply full details on
return procedures for the defective unit as well as
standard and optional delivery times and methods
for the replacement amplifier. Before any claim will
be honored, Crown Factory Service will verify that
there is a problem with the unit.
For more information on the Profit Protection Plan,
please contact Crown Factory Service or your local
Crown representative.
Operation Manual