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TROUBLESHOOTING
Detected Errors
If a communication error is detected, an Error Screen will
alternate with the main (time of day) screen every few seconds.
• All units In Service remain in the In Service position.
• All units in Standby go to In Service.
• Any unit in Regeneration when the error occurs
completes Regeneration and goes to In Service.
• No units are allowed to start a Regeneration Cycle while
the error condition exists, unless they are manually forced
into Regeneration.
• When an error is corrected and the error no longer
displays (it may take several seconds for all of the units
in a system to stop displaying the error message), the
system returns to normal operation.
NOTE: During the error condition the control continues
to monitor the flow meter and update the volume
remaining. Once the error condition is corrected
all units return to the operating status they
were in prior to the error. Regeneration queue is
rebuilt according to the normal system operation.
Or, if more than one unit has been queued for
regeneration, then the queue is rebuilt according to
which one communicates first.
Message Displayed
Flashing time
Detected Error = Matching Address
Detected Error = Program Mismatch
Detected Error = No Message #1
Detected Error = No Message #2
Detected Error = No Message #3
Detected Error = No Message #4
Detected Error = E2 Reset Unit
Test Mode
Black Squares on screen
INI on screen for more than 2
minutes
CHG on screen for more than 2
minutes
© 2012 Pentair Residential Filtration, LLC
Cause For Error
Power outage.
Two or more units programmed with the same valve
address number.
Master program parameters do not match between two or
more controls.
No power to Control #1.
Communication Cable to Valve Address #1 bad or missing.
No power to Control #2.
Communication Cable to Valve Address #2 bad or missing.
No power to Control #3.
Communication Cable to Valve Address #3 bad or missing.
No power to Control #4.
Communication Cable to Valve Address #4 bad or missing.
This message appears after a software reset.
Circuit Board was not programmed at factory.
Bad Circuit Board.
Circuit board not getting feedback from cycle switch.
Control programmed incorrectly as 2900 or 3900 valve type.
Correction
Program time by holding UP on Unit #1.
Program each unit with unique valve
address number in Master Programming.
Confirm Master Programming for each unit.
Power Control #1.
Connect or replace Communication Cable.
Power Control #2.
Connect or replace Communication Cable.
Power Control #3.
Connect or replace Communication Cable.
Power Control #4.
Connect or replace Communication Cable.
Reprogram control using Master
Programming section.
Replace Circuit Board.
Replace Circuit Board.
Inspect Motor - should be rotating.
Connect wire harness to cycle switch.
Check Cycle Micro Switch.
Reprogram unit as Stager Valve type.
41693 Rev H
AP12
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