Table of Contents
Advertisement
EN 22
5.
QM16.4E LA
Specifications
•
Ignore "Service unfriendly modes".
•
Line number for every
line (to make CSM language independent).
•
Set the screen mode to full
screen (all contents on screen is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
•
Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.4 a Option Code 1 Gives the option codes of option
group 1 as set in SAM.
•
1.4b Option Code 2 Gives the option codes of option
group 2 as set in SAM.
•
1.5 18AC SSB Gives an identification of the SSB as stored
in NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•
1.6 18AC Display 18NC NVM read/write.
•
1.7 18AC Supply 18AC NVM read/write.
•
1.8 18AC sensor board 18AC NVM read/write.
•
2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•
2.2 Standby Software Displays the built-in stand-by
processor software version. Upgrading this software will be
possible via USB.
•
2.3 e-UM version eDFU (help) version.
•
2.4 Strings database version Displays the version of
strings database.
•
2.10 Channel package version version of channel
package.
•
3.1 Signal Quality Analog/digital signal strength.
•
3.4 Ethernet MAC address A Media Access Control
address (MAC address) is a unique identifier assigned to
network interfaces for communications on the physical
network segment.
•
3.5 Wireless MAC address Wireless Media Access
Control address.
•
3.6 Netflix key Indicates the validity of the netflix key. In
case this key are not valid and the customer wants to make
use of the functionality, the SSB has to be replaced.
•
3.7 CI module Indicates the module of CI.
•
3.8 CI+ protected service The IC+ protectd service.
•
3.9 Event counter The counter of event.
How to Navigate
By means of the "CURSOR-DOWN/UP" knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
2016-Apr-1
Service Modes, Error Codes, and Fault Finding
back to
div.table
How to Exit CSM
To exit CSM, use one of the following methods.
•
Press the MENU/HOME button on the remote control
transmitter.
•
Press the POWER button on the remote control
transmitter.
•
Press the POWER button on the television set.
Advertisement
Table of Contents
