Philips TAFS1/10 User Manual page 17

8 Troubleshooting
Warning
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request
service. If you still have a problem, get
support at www.philips.com/support.
General
No power
Ensure that there is power at the DC outlet.
Make sure the DC IN socket of the speaker
is properly connected.
As a power-saving feature, the speaker
turns off automatically 15 minutes after no
audio signal is received or no audio device
is connected.
No sound
Adjust the volume on this speaker.
Adjust the volume on the connected
device.
In AUDIO IN mode, make sure that music
playback through Bluetooth is stopped.
Make sure that your Bluetooth decivve is
within the operational range.
No response form the speaker
Restart the speaker.
Bluetooth
Quality of audio play from a connected
Bluetooth device is poor.
The Bluetooth reception is poor. Move the
device closer to the speaker, or remove
any obstacle between the device and the
speaker.
I can't �nd the Bluetooth name of this
unit on my Bluetooth device
Ensure the Bluetooth function is activated
on your Bluetooth device.
Re-pair the unit with your Bluetooth
device.
Cannot connect with my Bluetooth
device
The Bluetooth function of your device is
not enabled. Refer to the user manual of
your device to �nd out how to enable the
function.
This speaker is not in pairing mode.
This speaker is already connected to
another Bluetooth-enabled device.
Disconnect and try again.
Wi-Fi
Wi-Fi connection cannot be established
Check the availability of WLAN network on
the router.
Place the Wi-Fi router closer to the unit.
Make sure the password is correct.
Check the WLAN function or reboot the
modem and Wi-Fi router.
Play-Fi
Cannot discover the Play-Fi supported
devices from the app.
Make sure the decive is connected to the
Wi-Fi.
Cannot play Play-Fi music
Certain network service or contents
available through the device may not be
accessible in case the service provider
terminates its service.
When the �rst time setup is not successful,
close the Philips Sound app powered by
DTS Play-Fi. Restart the app.
When the speaker was set as Stereo Pairs
or Surround sound, the speaker need to be
disconnected in the App before use
separately.
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