Table of Contents
Advertisement
Returning Instruments for Service
If you are returning the display to Hewlett-Packard for servicing, fill in and attach a blue
service tag. Blue service tags are supplied at the end of this chapter. Please be as specific as
possible about the nature of the problem. Include copies of error messages, data related to
display performance, type of system, and so forth, along with the display being returned.
Packaging
The original shipping containers should be used. If the original materials were not retained,
identical packaging materials are available through any Hewlett-Packard office. Figures 1-10
and 1-11 are illustrations of the factory packaging material for the two displays.
They also cause instrument damage by generating static electricity.
instrument Shipping Preparation Procedure.
1. Fill out a blue repair card (located at the end of this chapter) and attach it to the
instrument.
Include any error messages or specific performance data related to the
problem. If a blue repair tag is not available, the following information should be noted
and sent with the instrument.
. Type of service required.
. Description of the problem.
. Is problem constant or intermittent.
Name and phone number of technical contact person.
Return address.
. Model number of returned instrument.
. Full serial number of returned instrument.
. List of any accessories returned with instrument.
2. Pack the instrument in the appropriate packaging materials. (See Figures 1-10 and
1-11.) Original shipping materials or the equivalent should be used. If the original or
equivalent materials cannot be obtained, instruments can be packaged for shipment using
the following instructions.
PRM?
Ba
Pd
a. Wrap the instrument in anti-static plastic to reduce the possibility of damage caused by
ESD.
b. For instruments that weigh less than 54 kg (120 1b), use a double-walled, corrugated
cardboard carton of 159 kg (350 lb) test strength.
c. The carton must be large enough to allow 3 to 4 inches on all sides of the instrument for
packing material and strong enough to accommodate the weight of the instrument.
General information
1-19
Advertisement
Table of Contents
